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Synchronization

How do I install Microsoft Activesync/Windows Mobile Device Center (WMDC)? more

Insert the "Getting Started" Cd that came with your device into your PC and follow the prompts. Note: The disk will detect what operating system you have and what sync software you have loaded. If you already have Activesync/Windows Mobile Device Center installed on your PC, it will not give you an option to install it from the disk  until it has  been removed from your PC. Was this helpful? Yes | No

I lost the CD that came with my device, where can I get a copy of Activesync/Windows Mobile Device Center? more

Activesync is a free download that can be found on the Microsoft website: http://www.microsoft.com/windowsmobile/activesync/default.mspx

Windows Mobile Device Center is a free download that can be found on the Microsoft website:http://www.microsoft.com/windowsmobile/devicecenter.mspx Was this helpful? Yes | No

How do I set up Activesync/Windows Mobile Device Center? more

Once Activesync/Windows Mobile Device Center is installed and your device is connected to your PC, you will be presented a configuration Wizard that will take you through the set up. Was this helpful? Yes | No

Activesync/Windows Mobile Device Center is not recognizing my device, what should I do? more

Be sure that you have not connected your device to your PC before you installed Activesync/Windows Mobile Device Center. If you did plug in your device before installing, uninstall  Activesync/Windows Mobile Device Center and start the process over ensuring that you do not plug your device in until after the application has been installed.

Verify that your device is recognized by your PC in the Device Manager; if it is not, resolve that issue first.

Unplug your device from the PC for a few seconds and then plug it back in.

Perform a Soft reset on the device while it is plugged into the PC.

On the device, screen slide to the Settings tab > Other > USB to PC > uncheck Enable faster data synchronization and try again. Was this helpful? Yes | No

I want to sync my device with my MAC, am I able to use Activesync or Windows Mobile Device Center to do this? more

Activesync and Windows Mobile Device Center are NOT compatible with the MAC OS. While you are unable to use Microsoft Activesync or Windows Mobile Device Center , there are 3rd party software that will allow you to sync with a MAC. Was this helpful? Yes | No

Can I transfer files to my SD Card from my computer without setting up ActiveSync? more

After you connect your phone to the PC, choose Connect without setting up your device on the computer if you only want to transfer media files, check for updates, and explore your device.  This for when you do not want to synchronize Outlook information to your phone. Was this helpful? Yes | No

How do I improve the speed of file transfers between my PC and my phone? more

To speed up file transfers, please connect your phone to your computer using a Mirco USB cable.  On your phone in the popup menu, select Disk Drive mode for faster file transfer.

In order to change the default option when plugging your phone into the computer, from the Home Screen slide to the Settings tab > Other > USB to PC.  From this screen select ActiveSync, Disk Drive, or Internet Sharing.  If you wish to see the popup when you plug in your phone place a check next to Ask me first about USB connection type when I connect the device to the PC. Was this helpful? Yes | No