Product Support
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- Applications
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General and Other
- Where can I get additional support? more
-
www.t-mobile.com/g1support
- Presale FAQs
- T-Mobile G1 FAQs
- 3G FAQs
- T-Mobile G1 Forum - Ask our community
- What is a soft reset? How do I soft reset my device? more
- A soft reset is similar to rebooting a computer. A soft reset procedure will reboot the phone. No data will be lost and settings will remain the same. Press and hold the red End key to turn the phone off > Press and hold the red End key again to power on the phone. Was this helpful? Yes | No
- What does a factory data reset (Hard Reset) do and how is it performed? more
- A factory data reset removes all information from your device and returns it to a state just like it has never been used before. Factory data reset will erase all your data and require you to sign in again and go through set up screens. This process will take around 5 minutes. From the Home screen, press the Menu key > Touch Settings > Touch and slide screen upward and touch SD card & phone storag e > Touch Factory data reset > Touch Reset phone. Was this helpful? Yes | No
- When should I perform a factory data reset? more
- A factory data reset should only be performed after all other troubleshooting options have been exhausted or if you want to remove everything from your unit at the same time. Was this helpful? Yes | No
