Product Support
Choose a category:
- Applications
- Audio and Ringtones
- Bluetooth
- Camera
- Compatibility
- Connectivity and Internet
- Contacts
- Display
- General and Other
- GPS
- Mechanical
- Messaging
- Multimedia
- Password
- Phone
- Power and Battery
- Settings
- Storage Card
- Synchronization
- System and Upgrade
- Tips and Tricks
- Watch
Synchronization
- ActiveSync is not recognizing my device, what should I do? more
-
Be sure that you have not connected your device to your PC before you installed ActiveSync. If you did plug in your device before installing, uninstall ActiveSync and start the process over ensuring that you do not plug your device in until after ActiveSync has been installed. If using Windows Vista, the same applies for Windows Mobile Device Center (WMDC).
Verify that your device is recognized by your PC in the Device Manager; if it is not, resolve that issue first.
Verify you are using the USB cable supplied with your HTC Snap.
Unplug your device from the PC for a few seconds and then plug it back in.
Perform a Soft reset on the device while it is plugged into the PC. On the device, go to Start > Settings > Connections > USB to PC and uncheck the Enable faster data synchronization box. Was this helpful? Yes | No - How do I set up ActiveSync/Windows Mobile Device Center? more
- Once ActiveSync/Windows Mobile Device Center is installed and your device is connected to your PC, you will be presented a configuration Wizard that will take you through the set up. Was this helpful? Yes | No
- I want to sync my device with my MAC, am I able to use ActiveSync to do this? more
- ActiveSync is not compatible with Macintosh computers. While you will be unable to use ActiveSync, there is 3rd party software that allows synchronization between Windows Mobile Devices and a Macintosh. Please also note while you may not be able to synchronize your PIM information with your Macintosh computer / applications, you can transfer files such as music, movies, photos, etc. to your HTC Snap by using a the USB cable and setting your Snap to Disk Drive mode (Start > Settings > Connections > USB-to-PC). This will enable the microSD card inside the Snap to be utilized like a USB thumb drive. Was this helpful? Yes | No
- How do I install Microsoft ActiveSync/Windows Mobile Device Center (WMDC)? more
-
Insert the “Getting Started” CD that came with your device into your PC and follow the prompts.
Note: The disk will detect what operating system you have and what sync software you have loaded. If you already have ActiveSync installed on your PC, it will not give you an option to install it from the disk (same for WMDC) until it has been removed from your PC. Was this helpful? Yes | No - I lost the CD that came with my device, where can I get a copy of ActiveSync? more
- ActiveSync is a free download that can be found on the Microsoft website: http://www.microsoft.com/windowsmobile/ActiveSync/default.mspx Was this helpful? Yes | No
- Is it possible to sync data wirelessly without a data connection? more
- Yes, you can use Bluetooth to sync with your PC via ActiveSync/Windows Mobile Device Center or another device which also supports Bluetooth. It is also possible to sync directly with an Exchange Server. Was this helpful? Yes | No
- What options do I have to connect my device to a computer using USB? more
- You can connect the device to a computer using USB either as an External Drive or through Microsoft ActiveSync. If using Windows Vista, you will use Windows Mobile Device Center (WMDC) rather than ActiveSync. Simply plug the device in and choose an option on the screen of the device. Was this helpful? Yes | No
