Product Support

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Power and Battery

How can I optimize my battery’s performance? more
There are a few settings that you can change on your device that will preserve battery life.

Turn off Bluetooth if you are not actively using it. Disable Bluetooth: Select Start > Comm Manager and tap Bluetooth to enable or disable Bluetooth.

Adjust the settings for your Backlight. Lowering the brightness and timeout will decrease battery consumption. Steps: Go to Start > Settings > Power > Power Management

Turn off any unnecessary audible notifications (email, SMS, etc.). Steps: Go to Start > Settings > Profiles > Menu > Edit

Customize your push email synchronization interval. Manual synchronization will save the most battery life while As Items Arrive will drain the battery more quickly. Steps: Go to Start > ActiveSync > Menu > Schedule

Stop unnecessary programs that are running in the background or soft reset the device periodically. Stop running programs: Start > Accessories > Menu > Task Manager

Soft reset the device: Power the device off with the power button or remove the battery.
Why won’t my device power on? more
Your battery may be drained or is not seated correctly. Try removing and reinserting the battery. If no success, try charging the device using the AC Charger. You will see an amber light while charging. Once charged, it changes to a green light.
Why does it take so long to charge my device using the USB? more
The USB cable acts as a trickle charger so it will take longer than if you were using an AC charger. While the USB will work, it is recommended to use the AC charger, especially if the battery level reaches 10% or below.