Customer Service
Service & Repair
Repair Program Information
HTC Brand (Unlocked devices that are not sold through a service provider (carrier) such as AT&T, Sprint, T-Mobile or Verizon) In warranty trouble shooting/repairs and Out of Warranty repairs.
HTC branded devices that require service, please contact the appropriate number below or email us.
HTC: 1-888-617-1113
HTC produced but sold under another name or sold by a service provider such as Alltel, AT&T, Bell, Rogers, Sprint, TELUS, T-Mobile, US Cellular and Verizon.
Out of Warranty Repairs
Out of Warranty repairs please contact the appropriate number below or email us.
| Carrier | Hotline |
|---|---|
| AT&T | 1-888-354-2375 |
| Sprint | 1-877-293-0807 |
| T-Mobile | 1-888-356-2375 |
| US Cellular | 1-888-944-9400 |
| Verizon | 1-800-229-1235 |
Repair FAQs
Here are some answers to our most frequently asked questions. If you have a question that is not answered below, please feel free to email us.
Q: How much does it cost to repair a unit?
A: Repair cost will vary based on the type of phone and the repairs required.
Q: Where do I send my phone in for repair?
A: Please contact your provider or visit your provider's website for information on the phone-repairing process.
Q: Can you upgrade/update my phone?
A: All upgrades/updates are handled through your provider.
Q: Can I just buy the parts and fix my own phone?
A: We do not sell any parts directly. If you wish to have your phone repaired, you will be required to send the phone to your provider for repair.
Q: Do you sell new or discontinued phones?
A: We do not sell any phones as we are strictly a repair facility. Please contact your provider if you would like to purchase additional phones.
Q: What is non-warranty damage?
A: Non-Warranty damage is any issue with the unit that is beyond a functional failure such as scratches, cracks, smudge marks, liquid damage, and other forms of physical damage.
