Product Support

HTC Customer Service Excellence Survey -- Click here to get started

HTC Ozone

Choose a category:

Multimedia

How do I change my Camera capture mode? more
From within the Camera application, use the left/right directional pad to switch between camera capture modes.
What encoding format for video capture is supported? more
Still image: BMP, JPEG
Video: AVI, MP4 MMS
Burst/Sport: JPEG
I have taken a picture and would now want to send it to my friend, how can I do that? more
From the camera screen, press the left directional pad (Send), select send via MMS or an email account and tap Send. Complete the message and send.
Windows Media Player won't recognize all of the music files that I loaded on my device, why? more
Your device will only recognize files types that it supports. Below are the supported file types:
Video format supported: WMV, ASF, MP4, AVI, and RM Real Media.
Audio format supported: AMR, AAC, WAV, WMA, MP3

If your device is not recognizing the files, your library may need to be updated. Go to Start > Programs > Windows Media > Menu > Update library. This will start a scan that will look for all audio files on the device and update the library to show all compatible files.
How do I access the camera function on my device? more
Press the dedicated Camera key on the exposed keyboard.