Please read the following important notes before starting the upgrade:
- Before you proceed, please confirm that the software upgrade is a newer version than what is currently loaded on your device.
- If it is the same version and your device is operating normally, there is no need to reload the software.
- To determine what version is running on your device, follow the below instructions and note the ROM version and Radio version.
- Next, go to Start > Settings > More > More > Device Information > Version.
- If your ROM and Radio versions are different than the below, you should upgrade.
- ROM: 2.16.605.15
- Radio: 1.71.08WV
Before you run the ROM Upgrade Utility (RUU), make sure you check and do the following first:
- If you are having challenges connecting with ActiveSync,
please try the following on your device: Start > Settings >
Connection Tab > USB to PC and de-select "enable faster data
synchronization. "
- The standby and hibernation modes are
disabled on the computer. Click here to view detailed instructions on
how to disable standby and hibernation mode on your PC.
- If using a laptop, make sure your laptop is plugged into a power source.
- All running applications on the computer have been closed.
- Ensure
that your device has a battery level of at least 50% (Start >
Settings > System Tab > Power > Battery Tab). If the battery
"dies" during the upgrade process, there is a chance that it will not
recover and will need to be sent for repairs.
- The update can take up to 25 minutes so set aside time when you will not be interrupted.
- All
data will be deleted from the device during the upgrade (music,
pictures, 3rd party applications, etc). Be sure to back up all of your
data using ActiveSync (Windows Mobile Device Center, if you are running
Windows Vista) prior to upgrading. Click here to view detailed instructions on backing up your data using ActiveSync
- Do
not interrupt the upgrade process or press any buttons until the
process has been completed (the device will reset itself when the
update is done).
General Procedure on Installing the ROM Update
- On your computer, run the ROM Update Utility (RUU) to install the ROM update to your Mobile Device. Click here to view detailed instructions on installing the ROM update
- Restore
your personal data back to your Mobile Device using ActiveSync (Windows
Mobile Device Center, if you are running Windows Vista). (Optional) Click here to view detailed instructions on restoring your data using ActiveSync.
WARNING: During the upgrade process, do not attempt to
make/receive calls, press any buttons on your device or disconnect the
device from the USB cable as this will stop the update and your device
will be rendered inoperable!!!
Having trouble installing your ROM update? View the
Troubleshooting Guide
WARNING: Users should not attempt to load an older version of
Ozone software after loading version 2.16.605.3. Please delete any
earlier versions of the Touch Pro software you may have downloaded
previously to your PC.
If you misplaced the CD that came with your device, use the links below
to download any software you need to synchronize your device with your
computer
ActiveSync (for Windows XP users)
http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx
Mobile Device Center (for Windows Vista Users)
http://www.microsoft.com/windowsmobile/devicecenter.mspx
Microsoft Outlook Trial Version (for Windows XP and Vista users)
http://www.microsoft.com/windowsmobile/outlooktrial.mspx
