If you are encountering some issues after the recently upgrading your HTC ThunderBolt to Ice Cream Sandwich, here are some frequently used troubleshooting articles highlighting the steps and processes that can help you improve the experience on your device.
Wiping Cache Partition
Before booting into Recovery to wipe the cache partition, ensure that fast boot has been turned off:
1. Tap Menu
2. Tap Settings
3. Tap Power
4. Uncheck the box for Fast boot.
Once fast boot has been turned off, reboot into Recovery to wipe cache partition:
1. Power off the device
2. While holding down the Volume Down button
, press the Power button
. The device will boot into the bootloader which is a white screen with 3 Androids at the bottom screen.
3. Using the Volume Down button
, select RECOVERY
4. Press the Power button
to select the option. Device will reboot into a black screen with a red exclamation mark in a red triangle atop a device.
5. Press Volume Up
and Power button
to get into the Recovery menu.
6. Using Volume Down button
, highlight the Wipe cache partition
NOTE: Be sure that Wipe cache partition is highlighted. Do not choose Wipe data/factory reset as this will result in loss of data!
7. Press the Power button
to select the option.
8. When the process, is complete, ensure that Reboot system now
option is highlighted.
9. Press the Power button
to select the option and reboot the device into the OS.
If the above steps do not help you resolve your issue, we have specific articles for that might be helpful. Click on the FAQ category and look for the specific question that is listed below for more information.
Messaging > Why is SMS loading slowly after updating my device to Ice Cream Sandwich and what can I do to speed it up?
Multimedia > My photos are missing after upgrading my device to Ice Cream Sandwich (ICS). What can I do?
If, after reviewing and following the instructions, your device is still encountering the issue, please contact our HTC Customer Care at +1-866-449-8358. They are available 08:00 - 01:00 EST (7 days a week).