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General and Other

Where is the Home button? more

The Home button has been combined with End. To go to the Home screen press End. Was this helpful? Yes | No

How do I make a call using Voice Command? more

Press and hold the TALK/SEND button, then release when you see a Microphone icon on the title bar > In a clear voice, say one of the following commands:

• "Call [contact name]" to call a phone contact or SIM contact
• "Redial" to repeat the last call made
• "Callback" to return the last call received
• "Call [contact name] at [location]" to call a contact at a specific number

Voice Command will then confirm with you the contact or number to call. Say "Yes" or "Correct." Was this helpful? Yes | No

What is the difference between the Contacts application and People? more

The Contacts application can still be found by tapping Start > All Applications > Contacts or you can use the revamped and enhanced TouchFLO 3D interface which is called People. Was this helpful? Yes | No

What does a Hard Reset do and how is it performed? more

A hard reset removes all information from your device and returns it to a state just like it has never been used before. All contacts, messages, emails, third-party applications, etc. will need to be reinstalled after performing a hard reset. To perform a hard reset, navigate to Start > Settings > All Settings > System (tab) > Clear Storage. Follow the on-screen prompts to complete. This process will take 5-10 minutes Was this helpful? Yes | No

How do I soft reset my device? What is a soft reset? more

A soft reset is similar to rebooting a computer. You will not lose any data unless you have unsaved work open. To perform a soft reset, simply insert the stylus into the reset hole under the battery cover. Was this helpful? Yes | No

When should I perform a Hard Reset? more

A Hard Reset should only be performed after all other troubleshooting options have been exhausted or if you want to remove everything from your unit at the same time. Was this helpful? Yes | No

Is there a Select All option on the device? more

To select all files, select one file and then tap Menu > Edit > Select All. Was this helpful? Yes | No

How do I return to the Home Screen? more

Press End to return to the Home Screen. Was this helpful? Yes | No

How can I optimize the performance of my device? more

The main reason for device performance to decrease is the lack of available memory. You will want to free up more memory so that the device can return to normal function. Was this helpful? Yes | No

How can I optimize the performance of my device? more

The main reason for device performance to decrease is the lack of available memory. You will want to free up more memory so that the device can return to normal function. This device offers a few options for managing memory. There is a shortcut for the Task Manager on the upper right corner of the Today screen that allows you to view programs that are currently running and gives you the option to shut them down to free up memory. There is also an X-Button application that allows you to choose what action is taken when the X button is tapped (minimize or close). To access and change these settings, tap the Task Manager shortcut and choose Options (wrench icon) from the drop down. The settings for the X-button can be found on the Button tab. Note: When the "X" Button is not set to end running programs, tapping the "X" button will only minimize the program and it will still be running in the background using memory and draining battery . This allows you to quickly multi-task between applications. How can I change it so that when I touch the "X" button to close the program, it remains running in the background? From the Home Screen slide to the Settings tab > All Settings > System > Task Manager > Button tab > Clear "Enable the "X" button to end running programs Was this helpful? Yes | No

How can I quickly check how much memory is being used? more

From the Home screen tap the Quick menu located in the top right far corner of the screen. The percentage shown is the percentage of memory being used. Was this helpful? Yes | No

How do I access the Notifications screen? more

Tap the icon bar on the top of the screen to access the Notifications screen. Was this helpful? Yes | No

How do I add a new contact? more

Slide to the Contacts tab, tap All Contacts > New > Enter the contact information. To add a photo of the contact, tap the gray person icon at the top right of the contact card. You can set Contact Photo here, and choose from Facebook, your own Albums, or use the Camera to take a picture of your contact. To assign a ringtone to the contact, tap the Ring tone field, scroll through the list of tones, and then select a desired tone. When finished, tap Done. Was this helpful? Yes | No

How do I add a word into the predictive text dictionary? more

While in Predictive mode, type a letter and then tap on right side of the word candidate list. Type the word you want to add, and then tap . You can also tap the Enter key or the Space bar to add the word. Turn on predictive mode by tapping the XT9/ABC icon next to the Z key when the keyboard is displayed. Was this helpful? Yes | No

How do I customize the predictive text settings? more

Tap Start > Settings > Input > Options (Button) > XT9 Settings > select or clear the options which you do or do not wish to use. You can select Spell Correction, Word Completion in XT9 and ABC mode (for Phone Keypad only), and Auto Completion. Was this helpful? Yes | No

How do I make a voice recording? more

Tap Start > All Applications > Voice Recorder > Hold the phone"s microphone close to the sound source > Touch Record to start recording. Tap Stop to end the recording > Touch the voice recording on the screen to play it. Was this helpful? Yes | No

How do I move files on my device? more

Tap Start > All Programs > File Explorer and search for the file you want to move. Tap and hold on the file to open a menu, then tap Cut. Navigate to the target folder where you want to move the file. On the target folder, tap and hold on an empty space, then tap Paste. Was this helpful? Yes | No

How do I quickly lock my device? more

You may simply tap Lock in the bottom right hand corner of the Home Screen, push and hold End/Power and select Lock device from the Quick List. Was this helpful? Yes | No

How do I select a city and set the Weather options? more

Slide to the Weather tab, then tap Menu. From here you can Add Location, Remove Location, Rearrange Locations, Update Now, Toggle Celsius/Fahrenheit, and change Settings for Automatic downloading. Use of this feature will require a data connection. Was this helpful? Yes | No

How do I switch between running programs? more

Tap the Quick Menu, then tap the program you wish to switch to. Was this helpful? Yes | No

How do I use predictive text (XT9)? more

To enter text using Predictive mode make sure that the input mode is set to XT9. In the onscreen keyboard, you can toggle the XT9 option by tapping the XT9/ABC icon. Start entering the first few letters of a word. As you enter each letter, predicted words appear in the word candidate bar. Tap the desired word to enter. If the word is highlighted in the word candidate bar, you can also tap the Enter key or the Space bar to enter it. Was this helpful? Yes | No

What is My Contact Card? more

My Contact Card automatically opens the first time that you access the My Favorites tab. You can enter and save your contact information on My Contact Card so you can easily share and send it to your contacts. If you have a Facebook account, you can also sync your Facebook profile with My Contact Card so you can receive instant notifications every time you or your friends change profiles or post events. Use of this feature will require a data connection and a valid Facebook account. Was this helpful? Yes | No

Where is the Start menu? more

The Start menu has been replaced with the Start screen. When you press or tap Start you will be taken to the newly designed Start screen. Was this helpful? Yes | No

How do I view All Programs? more

Tap or press Start > All Programs. Was this helpful? Yes | No

How do I use the zoom bar? more

While browsing websites using Opera, viewing an image in Album, or using other applications that support zooming you can slide your finger back and forth between the + and - icons to zoom in and out. Was this helpful? Yes | No

How do I view All Settings? more

Tap or press Start > Settings > All Settings. Was this helpful? Yes | No

How do I remove and replace the back cover? more

From the top edge of the device use your fingernail to pry the back cover off. Was this helpful? Yes | No

How do I link my Facebook account? more

Tap or press Start > People > All Contacts > Me (My contact card). Scroll to the bottom and tap the Link (Login to My Facebook) button. Follow the on-screen prompts to link your Facebook account. Was this helpful? Yes | No