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  • HTC Vivid™ for AT&T ROM Update
    HTC Vivid™ for AT&T ROM Update
    This update will only be available for AT&T HTC Vivid Customers and can be installed to the device over the air. At release, an update notification will not be pushed to the device, users must check manually as referenced in the instructions below.
    This system update includes:
    New Features
    ·         Android 4.0.3 (Ice Cream Sandwich)
    ·         HTC Sense 3.6
    ·         Beats Audio
    Bug fixes
    ·         3G/4G/4G LTE network communication fixes
    ·         MSN/Hotmail and Yahoo Email fix
    ·         Date/Time fix for transitioning between LTE and non-LTE coverage
    ·         Update to device SSID for Mobile Hotpot
    ·         DLNA force close fix
    ·         Security fix for Car Mode
    WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the battery as this will stop the update and your device may be rendered inoperable!
    Getting Started
    Before you proceed with the update, make sure you have done the following:
    ·         Set aside approximately 20 minutes to allow the device to update, possibly longer based on Wi-Fi network speed
    ·         Connect the device to a charger
    ·         Ensure the battery is charged to at least 30%
    ·         Ensure the device is connected to a Wi-Fi network and is in AT&T data coverage.
    Installation instructions
    To manually perform the update, follow these steps below:
    1.       Tap All apps.
    2.       Tap Settings.
    3.       Tap AT&T Software Update
    4.       Tap Check for updates.
    5.       Tap OK to download the update.
    6.       Status of the download can be viewed in the Notifications pull down.
    7.       Tap OK.
    8.       Tap System update is ready.
    9.       Tap OK to begin the update process to software version 3.26.502.56 R23.
    10.    Device will reboot and begin installation. Users will not be able to use their device during the installation process (approximately 10 minutes).
    WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the battery as this will stop the update and your device may be rendered inoperable!
    11.   Tap OK.
    Manual system update instructions:
    If you are outside of AT&T/Wi-Fi coverage, or the update is not found, you may perform a manual system update.
    Performing the system update manually will delete all information from the device. Ensure all information is backed up before proceeding.  Information saved on the microSD card will not be affected.See the Help & How To tab on this website for more information on backing up your device contents.
    Performing the ROM Update:
    ·         Download and save the HTC Vivid™ for AT&T ROM update to your PC.
    ·         Connect your device to your PC via the supplied USB cable. NOTE: You must have HTC Sync installed on your PC in order to run the update.
    • NOTE: If you do not have HTC Sync installed already, see the HTC SYNC FOR HTC VIVID™ (AT&T) section on this web page for more information.
    ·         On the Connect To PC pop-up on your device, select HTC Sync.
    • NOTE: If the pop-up does not display, go to Menu > Settings > Connect to PC > Default connection type and tap HTC Sync.
    ·         Once connected to HTC Sync, locate the HTC Vivid™ for AT&T ROM Update that you downloaded and double-click on the file to launch the system update wizard.
    ·         Follow all of the system update wizard instructions shown on your PC.
    ·         Once the update is complete, click Finish in the Wizard and the device will reboot.
    ·         Once the device reboots, the initial setup wizard will appear.
    ·         Once the initial setup process is complete, the device is ready for use.
    ·         For assistance with updating your device using the RUU, contact HTC Support.
    Download (444 MB)
  • Application security fix

    HTC has released a application security update for your device.

    Please see for more information on installing the update(s).

  • HTC SYNC 3.0.5617 FOR HTC VIVID™ (AT&T) 02.14.2012

    You can use HTC Sync™ to synchronize Outlook contacts and calendar, Outlook Express contacts, music, pictures & video, bookmarks and documents from your PC to your device.

    Hardware Requirements (PC)

    • Intel® Pentium® III or higher processor clock speed recommended
    • 1GB of RAM or higher recommended
    • XGA (1024 x 768) or higher-resolution video adapter and monitor
    • 300 MB of available free hard disk space
    • USB 2.0 is required

    Software Requirements - Supported Operating Systems (PC)

    • Windows XP Home / Professional / Media Center Edition, Service Pack 2 and 3 (32-Bit)
    • Windows Vista Home Basic Edition / Home Premium / Business / Enterprise / Ultimate, Service Pack 1 (32 & 64-Bit)
    • Windows 7 Home Basic Edition / Home Premium / Professional / Ultimate (32 & 64-Bit)

    Outlook: Supported Versions

    • Microsoft Office Outlook 2003, 2007 and 2010-32 & 64bit
    • Microsoft Outlook Express

    Installation Instructions

    1. Click Download below to download "htc_sync_3.0.5617_us.exe" to your PC.
    2. Run "htc_sync_3.0.5617_us.exe" to install it to your PC, and follow the Install Shield Wizard to finish the installation.
      (Suggestion: Please close all running programs and temporarily exit your anti-virus program when you install the HTC Sync)
    3. Select the Complete Setup Type for faster and easier installation process, and then press Install to begin the installation. (For advanced users you could choose “Custom” to change the pre-defined shortcuts and the installed application folder path by your own.)
    4. After you see the Install Shield Wizard has completed, please press Finish to exit the Wizard.


    If you cannot see the HTC Sync option when you connect your phone to the computer via USB, please follow the Instructions below:

    • Make sure you select USB Debugging in Settings > Applications > Development before connecting your phone to the computer
    • Connect your Phone to the PC and wait 20 seconds for your phone to install HTC Sync on your phone.
    • Unplug the USB sync cable. Wait for 5 seconds. Reconnect the Phone to the PC using the USB cable.
    • Select HTC sync and wait for HTC Sync to recognize your Phone. This process could take up to a minute your first time connecting to the computer.

    Download (149 MB)