• 1:
    My device won’t power on. What can I do?

    If your device will not power on, your battery may be drained or not seated correctly.


    • Remove the battery and inspect the contacts. Remove any debris/residue found on the device or battery contacts with a soft, dry cloth and attempt to charge the device.
    • If the battery is dead, the device will need to charge for a few minutes and then should power on once this happens. Attempt to power the device on by pressing the Power Button for 3 seconds.
    • Make sure you are using the AC charger that was supplied with your device.
    • Remove the battery from your device for 10 seconds. Reseat the battery and attempt to power on again.
    • Try another battery.
    • If the device still will not power on, contact your wireless carrier for further assistance.
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  • 2:
    How long should it take to charge my battery?
    Your battery can take up to 4 hours to fully charge using the AC charger. It will take much longer using the USB as that is the trickle charge function.
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  • 3:
    My device has gotten warm and appears to have stopped charging. What is happening?
    When using the device for prolonged periods of time, such as when you're talking on the phone, charging the battery or browsing the web, the device may become warm. In most cases, this condition is normal and therefore should not be interpreted as a problem with the device.

    The device has a protection feature that if the device becomes too warm (due to use of GPS or Bluetooth while charging, using the device as a wireless modem, etc.), the auto protection feature will be triggered and the charging process will be stopped. Once the device cools down, it will then begin charging again.
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  • 4:
    How do I optimize my battery life?

    There are different features such as watching YouTube, listening to music, programs running in the background, using Wi-Fi/Bluetooth®/GPS, and constantly synchronizing e-mail that can drain the battery quickly.

    To improve battery life, refer to the following tips:

    • When your device is not in use, press the Power key to switch off the screen
    • Select a shorter idle time before the device screen switches off and lower the screen brightness
      1. 1. From the Home screen press the Menu key.
        2. Tap Settings.
        3. Tap Display.
        4. Tap Brightness or Sleep.
    • Use the AC adapter to plug your device into an external power outlet whenever possible.
    • Turn wireless radios off when you are not using them.
      1. 1. From the Home screen (or many other screens), press and hold the notification bar, then drag it down.
        2. Tap Quick Settings.
        3. Tap the sliders to turn off Wi-Fi, Wi-Fi Hotspot, and/or Bluetooth.
    • Turn off background data synchronization.
      1. 1. From the Home screen, press the Menu key.
        2. Tap Settings.
        3. Tap Accounts & sync.
        4. Tap the slider to turn Auto Sync Off.
        NOTE: You will have to manually update any application that requires constant updates (e.g. weather, email, stocks or Facebook)
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  • 5:
    I can't see pictures or other media stored on my microSD card on my device. What can I do?

    If you are unable to see pictures stored on your microSD card using Gallery, first ensure your device is not mounted as a Disk Drive.

    1. Open the Notifications menu (by pressing and holding the Notification bar and then dragging it down) and tap Select to change USB connection type.
    2. Tap Charge Only.

    If your device is not connected to your computer or is set to Charge Only, make sure the memory card is installed properly.

    1. Power your device off.
    2. Remove the back cover and battery.
    3. Remove and reseat the memory card. Ensure it completely set in in the slot.

    If the card is still not recognized, it may be damaged or corrupted. Contact your carrier for further support .

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  • 6:
    How can I access the storage card that is in my device to add/remove files from it?
    1. With the Storage card in the device, connect it to your PC using the provided data cable.
    2. Once connected, open the Notifications menu (by pressing and holding the Notification bar and then dragging it down) and tap Select to change USB connection type.
    3. Select Disk Drive Mode.
    4. Tap Done.
    5. On your PC, go to My Computer and you will see a listing for your device which is actually the SD Card. Open that drive and make the desired changes.
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  • 7:
    Why does it take so long to charge my device using USB?
    The USB cable acts as a trickle charger when plugged into a PC, so it takes longer than a wall charger to recharge your device. While the USB will work, it is recommended to use the AC charger, especially if the battery level reaches 10% or below.
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  • 8:
    How do I charge the battery?
    Tip: If the battery level is below 25%, use the AC adapter instead of a car charger or USB cable.
    1. Connect the small end of the charger cable to the USB port on the side of the device. 
    2. Plug the other end of the charger cable into a wall outlet. If using the USB cable, plug the other end into a USB port on a computer.
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  • 9:
    Can I install applications on my microSD card?

    After the Ice Cream Sandwich software update, applications may not be moved to the microSD card. However, applications may be moved to the Phone storage partition using the following steps:

    1. From the Home screen, go press the Menu key.
    2. Tap Settings.
    3. Tap Apps.
    4. Touch the apps you wish to move to your storage and tap Move to phone storage.
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  • 10:
    How do I keep the screen turned ON while charging the device?
    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Applications.
    4. Tap Develop option.
    5. Tap to check the Stay awake.

    NOTE: When enabled, this feature may cause the device to take significantly longer to charge.

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  • 11:
    How do I view the available memory on my memory card?
    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Storage.
    4. Under SD card, view Available.
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