Answers to some common questions
  • 1.
    How can I backup my contacts?

    There are multiple local and web-based services you can use to back up your contacts. Some of the most popular include:

    • Google – Your Google contacts are synchronized online automatically by default.
    • Microsoft Exchange - Your Microsoft Exchange contacts are synchronized online automatically by default.
    • SD card – Follow the directions below to export your contacts to your SD card:
      1. From the Home screen, tap All apps.
      2. Tap People.
      3. Press the Menu key.
      4. Tap Import and Export.
      5. Tap Export to SD card.
      6. Tap the contacts library you wish to export.
    • HTC Sync - You can also back up your contacts to your PC using HTC Sync. See the Synchronization category for more information.
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  • 2.
    Why can't I view some attachments?
    Some attachments may not be supported by the device. If your attachment is not recognized, you may browse the Android Market to find programs that may support the file type you would like to view.
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  • 3.
    How do I send an SMS or MMS to a group?

    You can send SMS or MMS messages to a group if you have one predefined in your People application.

    1. From the Home screen, tap All apps.
    2. Tap Messages.
    3. Tap the Compose (+) icon.
    4. Begin to enter the name of the contacts group in the to field.
    5. Select the group name when it is displayed.
    6. Compose your message and send.

    NOTE: You may also search Android Market for group texting applications.

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  • 4.
    How do I send an multimedia message (MMS) from my device?

    Use the same steps as you would for SMS but before tapping send, tap the Attach icon (paper clip) and attach your media file. Alternatively, press the Menu key and tap Attach.

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  • 5.
    How do I copy contacts from the SIM card memory to the device memory?
    1. From the Home screen, tap All apps.
    2. Tap People.
    3. Press the Menu key.
    4. Tap Import/Export.
    5. Tap Import from SIM card.
    6. Tap the Sync account where you would like to save the contacts. Some examples include:
      • Phone – saves to the local device memory
      • Google – saves locally and syncs to your Google/Gmail online contact book
    7. Tap the contact(s) that you want to add.
    8. When finished, tap Save.
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  • 6.
    How do I have my text/multimedia message (SMS/MMS) automatically forwarded to another phone number or email address?
    1. From the Home screen, tap All Apps.
    2. Tap Messages.
    3. Press the Menu key.
    4. Tap Settings.
    5. Tap General.
    6. Tap Forward to phone number or Forward to email address.
    7. Enter the phone number / email address and tap Enable.

    When this option is enabled, there will be a static icon on the Notification bar of your screen. Please check with your carrier for any additional charges for this service.

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    • 7.
      How do I turn the phone function off, and still be able to use by device?
      Airplane mode will turn off all radios (phone, Wi-Fi, Bluetooth and GPS) while still allowing you to navigate the device and use most applications.

      To enable or disable Airplane mode, press and hold the Power key and tap Airplane mode.
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    • 8.
      How do I set message options?

      On the All messages screen, press the Menu key and then tap Settings.

      Notifications

      • Receive a notification in the status bar and set your device to vibrate or play a sound when a message arrives or when a message is not sent successfully, and choose a notification sound.
      • Allow your device to show pop-up notifications on the screen when messages are sent successfully or not, or disable this option.

      Text messages (SMS)

      • Receive a report on the delivery status of your message.
      • View or change the message Service center number used. (We recommend that you don't change the number here as it may cause problems in receiving and sending messages.)
      • View or delete text messages stored on your SIM card, or copy SIM card messages to phone memory.

      Multimedia messages (MMS)

      • Automatically download complete MMS messages including the message body and attachments in your service area and when roaming.
      • Set the message priority and maximum file size of MMS messages. If the MMS message file size is exceeded, the message won't be sent.

      General

      • Search and display the sent message history, call history, and email addresses of stored contacts when you’re adding message recipients.
      • Choose the maximum number of text or MMS messages to store in each conversation thread (excluding locked messages), and enable automatic deletion of unlocked older messages when set limits are reached.
      • Forward received text and MMS messages to another phone number or email address. (This may incur extra fees.)
      • Set an SMS/MMS Signature
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    • 9.
      Can I set up more than one Gmail account on my device?
      You may add more than one Google Account on your device using the Gmail or Mail application. However, subsequent Google Accounts can only synchronize Gmail email and contacts. Other Google services, such as Android Market and Google Talk, use the first Google Account you set up on the device.
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    • 10.
      How do I use instant messaging (IM) on my device?

      This device comes pre-loaded with Google Talk, which allows you to send instant messages using your integrated Google account.

      1. From the Home screen, tap All Apps.
      2. Tap Talk.

      If you wish to use a different Instant Messaging service such as Yahoo! or MSN, you can search Android Market for a suitable application.

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    • 11.
      How do I quickly call a contact using voice command?

      Using the Search key

      1. From any screen, press and hold the Search key.

      From the Dialer screen

      1. From the Home screen, tap the Phone icon.
      2. Tap on the microphone icon on the top left part of the virtual device keypad.

      When prompted to Speak now, speak your command (ex. <call> <amy><mobile>). If prompted, tap the correct option.

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    • 12.
      How do I use voice dialing with a compatible Bluetooth device?
      In order for voice dialing to work through a Bluetooth device, you must first have paired your device to a compatible Bluetooth headset. For more information on pairing Bluetooth devices, see the Bluetooth category.

      To use voice dialing with a compatible Bluetooth device, press and hold on the Search button on the handset, speak from the Bluetooth device when the prompt is displayed on your device.

      You can use keywords like "call <contact name> <contact type>". For example, "call John Smith home" will call John Smith's home number.
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    • 13.
      How do I adjust my in-call volume?
      While on an active call, press the Volume up/Volume down button on the right side of the device to adjust the in-call volume. 

      Note: If not in an active call, the Volume up/Volume down keys will adjust the ringer or media volume instead of the in-call volume.
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    • 14.
      How do I add, create, or save a phone book entry?
      1. From the Home screen, tap All apps.
      2. Tap People.
      3. Tap Menu.
      4. Tap Add contact.
      5. Tap the Name field.
      6. Enter the contact name.
      7. Tap the Phone field.
      8. Enter the phone number.
      9. Tap Mobile.
      10. Tap the appropriate phone number type.
      11. Tap the Email text field.
      12. Enter the e-mail address.
      13. Tap and enter other contact details as desired.
      14. Tap Save.
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    • 15.
      How do I send a text message (SMS) from my device?
      1. On the Home screen, tap All apps.
      2. Tap Messages.
      3. Tap Compose message.
      4. Tap the To field to enter the recipient.
        • As you start to enter a name or phone number, a list of your contacts will display. Tap the contact you wish to add.
      5. Tap the Add text box and enter your message.
      6. Tap Send when complete.
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    • 16.
      How do I change the font size for my email?
      1. From Home screen, press the All apps button.
      2. Tap Mail.
      3. Select the email account you would like to edit.
      4. Press the Menu key.
      5. Tap Settings.
      6. Tap General Settings.
      7. Tap Font size.
      8. Select the desired font size from the list.
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    • 17.
      How do I answer a call when the display was off?
      Tap and drag the green Answer icon to the ring.
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    • 18.
      My SMS/MMS are deleting themselves, what can I do?
      Your SMS/MMS storage limit is limited in 2 ways: The amount of total available memory on your device, and through an optional message limit.

      To change the storage limit from the Messages application
      1. From the All messages screen, press the Menu key.
      2. Tap Settings.
      3. Tap General.
      4. Tap to check or uncheck Delete old messages. 
        • a. If this option is checked, you can then edit the storage limits for text messages and multimedia messages.
          b. If unchecked, your messages will only start to delete if your total available memory starts to run out.
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    • 19.
      How do I setup my Contact Card?

      My contact card provides a convenient way to store your personal contact information so that you can easily send it via MMS.

      1. From the Home screen, tap All apps.
      2. Tap People.
      3. Tap My profile (the top item in the contacts list, shaded gray).
      4. Tap Edit my contact card.
      5. Make the desired changes and tap Save.
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    • 20.
      How do I make a conference call?
      1. Establish the first call. 
      2. Once connected, press the Menu key.
      3. Tap Add Call.
      4. The original call will be placed on hold. Dial the second call.
      5. Once connected on the second call, tap Menu.
      6. Tap Merge Calls.
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    • 21.
      How do I put a call on hold and return to it?
      1. While on a call, press the Menu key.
      2. Tap Hold/Unhold.
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    • 22.
      How do I edit my e-mail signature?

      You can set a unique signature for each of your email accounts in the Mail application by doing the following:

      1. From the Mail application, tap the account name at the top of the screen and select the email account for which you wish to set a signature.
      2. Press the Menu key.
      3. Tap Settings.
      4. Tap General Settings.
      5. Tap to check Use Signature.
      6. Tap Signature.
      7. Edit your signature and tap Save.

      The configured signature will be automatically added to the end of each new message you compose using the selected account.

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    • 23.
      My email account setup is failing, or I am being asked for additional information. What can I do?
      While most email accounts will configure automatically, some may not be known by your device. If your setup fails, or you reach a screen requiring additional information, check with your email provider for the information required to setup your email account. You may need to know the correct SMTP/POP3/IMAP/Exchange settings, and may also need to find out the security type, ports, and if any domain names are needed as part of the username.
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    • 24.
      Can I view all my emails from multiple email accounts on one screen?

      Yes, the device has the ability to switch to all mail view. In the Mail application tap the account drop-down list on the top of your screen, and select All accounts.

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    • 25.
      How do I make or dial an outgoing call using the Smart Dial?
      1. From the Home screen, tap the Phone icon.
      2. Start to enter the name or number for the contact you want to call. The contact appears at the top of the screen. 
      3. Tap the contact to call.
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    • 26.
      How do I make or dial an outgoing call using the keypad?
      1. From the Home screen, tap the Phone icon. 
      2. Enter a phone number. 
      3. Tap Call.
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    • 27.
      How do I quickly switch to Speakerphone?
      While on the call, tap the onscreen button to enable/disable speakerphone

      Note: If the Flip for Speaker feature is enabled, you may also place your device face-down on a table or desk and it will automatically switch to speakerphone. If you pick the device back up, it will automatically return to the primary device speaker.
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    • 28.
      How do I answer an incoming call while another call is active?

      When a second call comes in while on an active call, the incoming call screen will appear giving you the option to answer or decline the call. If you select Answer, the first call will be placed on hold while you accept the second.  

      To switch between the calls, simply tap on the call you want to go to and the other call is placed on hold.

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    • 29.
      How can I combine my device contacts to my Facebook accounts?
      1. From the Home screen, tap All apps.
      2. Tap People.
      3. Tap the contact you wish to link.
      4. Press the Menu key.
      5. Tap Link.
      6. Choose the account you would like to link.
      7. Tap the desired contact from the account.
      8. Tap Done.
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    • 30.
      How do I add a POP3 or IMAP email account?
      1. From the Home screen, tap All apps.
      2. Tap Mail.
      3. If an email account is already set up on your device, first do the following:
        • a. Press the Menu button.
          b. Tap New account.
      4. Tap one of the preset mail account types or tap Other (POP3/IMAP).
      5. Enter your e-mail address and password.
        • a. If necessary, tap the Email address or Password field to display the keyboard.
      6. Tap Next.
      7. If desired, change the name of the account.
      8. Tap Finish setup.
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    • 31.
      How long does it take for email to sync?
      It may take several minutes for a sync to complete, depending on how many new or changed contacts, appointments, and emails you have.  The notification bar on the home screen will display two arrows in a circle while syncing is underway.
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    • 32.
      How many email accounts can my device support?
      Your device can support one primary Gmail account, multiple Exchange accounts, and up to 10 POP3/IMAP4 accounts.
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    • 33.
      How do I add a phone book entry from the call log?
      1. From the Home screen, tap All apps.
      2. Tap People.
      3. Tap the Call History tab.
      4. Tap and hold the number that you want to add to the phone book.
      5. Tap Save to People.
      6. Tap Create new contact.
        • a. Alternatively, choose Save to existing contact if it is an alternate phone number for a contact you already have.
      7. Tap an account to create the new contact in.
      8. Enter any information you have for the contact:
        • Name
        • Contact type
        • Phone
        • Email
        • Events
        • Others
      9. Tap Save.
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    • 34.
      How can I set my contacts to use speed dial?
      1. From the Home screen, tap the Phone icon.
        1. a. If the Phone icon has been removed from the Home screen, tap All Apps and then tap Phone.
      2. Press the Menu key.
      3. Tap Speed dial.
      4. Tap the + icon in the upper right corner of your screen.
      5. Select the contact you want to add to speed dial.
      6. Assign a Number for the contact.
      7. Assign a Location on the dial pad for the speed dial
      8. Tap Save.

      NOTE: There are also speed dial widgets you can use, such as Direct Dial that will allow you to place a speed dial icon directly on the home screen.

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    • 35.
      How do I answer or receive a call when the display is on?
      Tap Answer.
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    • 36.
      How do I save the contact information for an SMS sender or recipient?
      1. From the Home screen, tap All apps.
      2. Tap Messages.
      3. Open the message thread.
      4. Tap the icon next to the phone number.
      5. Tap Save to People.
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    • 37.
      Why are messages marked as read when checking my Exchange Server email?

      Your Exchange Server may have settings, which by default, mark emails retrieved from your device as read. Please contact your system administrator to find out what settings your Exchange Server uses.

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    • 38.
      What types of email does my device support?
      This device supports Gmail, POP, IMAP, and Microsoft Exchange email.
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    • 39.
      How do I send a meeting request from my device?

      To send a meeting request using the Exchange ActiveSync account:

      1. From the Mail application, make sure your Exchange ActiveSync account is selected.
      2. Press the Menu key.
      3. Tap New meeting invitation.
      4. Enter the meeting details and then tap Save.
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    • 40.
      How do I end/hang up/disconnect a call?
      To end a call, tap End call.
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    • 41.
      How do I turn mute on or off?
      • While on a call, press the Mute icon. 
      • While a call is muted, press the Mute icon again to unmute.
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    • 42.
      How do I make or dial an outgoing call using the phone book?
      1. From the Home screen, tap All apps.
      2. Tap People.
      3. Tap the contact that you want to call.
      4. Tap the phone number you wish to call.
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    • 43.
      How do I set up multiple numbers in a single contact?
      1. From the Home screen, tap the All apps button.
      2. Tap People.
      3. Tap the contact that you wish to edit.
      4. Press the Menu key.
      5. Tap Edit contact.
      6. In the Phone section, tap Add.
      7. Enter the additional phone number and select a label (Mobile, Home, etc).
      8. Tap Save.
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    • 44.
      How do I call a contact that has been assigned to a speed dial?
      1. From the Home screen, tap the Phone icon.
        • If the Phone icon has been removed from the Home screen, tap All Apps and then tap Phone.
      2. Press and hold the number assigned to the speed dial. The contact will be automatically dialed.
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    • 45.
      How do I add an Exchange e-mail account?
      1. From the Home screen, tap All apps.
      2. Tap Mail.
      3. If an email account is already set up on your device, first do the following:
        • a. Press the Menu button.
          b. Tap New account.
      4. Tap Exchange ActiveSync.
      5. Enter your e-mail address and password.
        • a. If necessary, tap the Email address or Password field to display the keyboard.
          b. Note: When you enter your e-mail address, the device may auto-populate additional fields. Verify all information matches what is required by your IT organization.
      6. Tap Next.
      7. If automatic setup is unsuccessful, complete steps 8-10. Otherwise skip to step 11.
      8. Tap Manual setup.
      9. Enter the following information. If you are unsure of these settings, check with your IT organization or email administrator:
        • Email address
        • Server address
        • Domain
        • Username
        • Password
        • This server requires an encrypted SSL connection check box.
      10. Tap Next.
      11. Tap the Mail, Contacts, and Calendar check boxes if you want to synchronize them.
      12. Tap Finish setup.
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