HTC U11

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Fingerprint scanner

You can quickly wake up and unlock the HTC U11 using your fingerprint. You can add up to 5 fingerprints.

When setting up and using the fingerprint scanner, follow these tips:

  • Make sure your finger and the fingerprint scanner are dry and clean.
  • Use the entire pad of your finger, including the sides and tip.
  • When recording your fingerprint, touch the scanner until it vibrates.
  • The fingerprint scanner has 360° readability—you can touch a recorded finger at any angle to the scanner to turn on the screen or unlock the HTC U11.
Note: You may not be able to set the fingerprint scanner to unlock HTC U11, if you've signed in to an Exchange ActiveSync account that requires you to set a different screen lock option (such as password). Check with your Exchange Server administrator if your Exchange ActiveSync account supports the fingerprint scanner.

Adding a fingerprint the first time

  1. From the Home screen, swipe up and then find and tap Settings > Fingerprint scanner.
  2. Tap Add fingerprint.

    If you haven't already set up a screen lock, you'll be asked to choose and set up a backup pattern, PIN, or password for unlocking your phone. See Setting a screen lock.

  3. If prompted, choose how you want to show notification content when your phone is locked, and then tap Done.
  4. Touch the fingerprint scanner or tap Start.
  5. Place the finger you want to use on the scanner until it vibrates, then lift your finger.
  6. Repeatedly touch the scanner until the fingerprint has been successfully recorded. You'll get the best results if you hold your finger in the same direction when touching the scanner.
  7. After you've successfully recorded your fingerprint, tap Done.
You can now use your fingerprint to wake up and unlock your phone.
Important: You'll need to input your backup lock screen pattern, PIN, or password if the scanner doesn't identify your fingerprint after five attempts. You'll only have 10 additional attempts before your data is deleted from the phone.

Fingerprint scanner settings

There are certain things you can do with the fingerprint scanner with or without your fingerprint added. You can turn these features on or off in Settings.
  1. From the Home screen, swipe up and then find and tap Settings > Fingerprint scanner.
  2. Enter your pattern, PIN, or password.
  3. When you touch the fingerprint scanner, below are features that would work even without your fingerprint added. You can turn these features on or off:
    • Wake up screen: Wakes up to the lock screen.
    • Tap to take a selfie: Captures selfies while you're using the Selfie Photo or Selfie Video mode in the HTC Camera app. This feature is available only in phones that have the fingerprint scanner at the back panel,
  4. To manage your fingerprints:
    • Tap Add fingerprint to add one or more fingerprints that you can use for unlocking your phone.
    • Select or clear Vibrate on scan, depending on whether you like to have vibration feedback when touching the fingerprint scanner.
    • Tap a recorded fingerprint to rename or delete it.
    • Tap Reset fingerprint scanner to delete all recorded fingerprints.
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