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System and Upgrade

Can HTC change the OS language of my PDA phone? more

The PDA phone's OS language may not be changed according to our agreement with Microsoft. It is therefore important that you specify your preferred OS language when you purchase your device. Was this helpful? Yes | No

ROM upgrade failed and now the device only boots up in tri-color screen. more

You need to try and reinstall the ROM update. Before performing the ROM update please ensure that the battery power is above 50% and that you have ActiveSync installed on your PC. Then connect your device via USB to your PC, execute the Rom Update Utility (RUU) and follow the onscreen instructions. Was this helpful? Yes | No

How do I check the software version of my device? more

Tap Start > Settings > System tab > About to check the Windows Mobile version, processor, and memory information. Was this helpful? Yes | No

My device is running slower and slower. Is there another way to solve this problem aside from restarting the device? more

Try to free up some memory space by closing programs that are not in use. To do so:

1. Tap Start > Settings> System tab > Memory > Main tab to check the available memory.
2. Tap Running Programs to check what programs are currently running on your device.
3. Select the program you want to stop running and then tap Stop. To end all running programs, tap Stop All.

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How do I check the device information? more

Tap Start > Settings > System tab > Device Information to check the ROM version, radio version, and other hardware information. Was this helpful? Yes | No

When I start the Camera function, it always tells me that “memory is insufficient” even if I've already stopped all of the other running programs. more

1. Please restart your device.
2. Please check the memory on your device. If you installed many programs, please try to uninstall and then install them to your storage card.

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When clearing storage and reverting back to default settings, the device pauses for quite a long time. Is this system hang? more

The device restarts twice and performs a customization sequence. It normally takes the device 7 to 10 minutes to fully reset (note: do not take out the battery). Please wait until customization has been completed. Was this helpful? Yes | No

ROM update fails or the device freezes or locks up. Soft reset does not resolve the problem. more

Do a hard reset (Cold Boot) to restore your device to its default factory settings. To perform a hard reset using device keys, please follow the steps below:

1. Press and hold both the GPS/MESSAGING and INTERNET EXPLORER buttons, and at the same time, use the stylus to press the RESET button at the bottom of your device.
2. Release the RESET button, but continue pressing the GPS/ MESSAGING and INTERNET EXPLORER buttons until you see instructions on the screen.
3. Release the GPS/MESSAGING and INTERNET EXPLORER buttons, and then press the SEND (Green) button on your device if you would like to continue the hard reset. Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.

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I've already set up my calendar, but the scheduled time in my appointments would still delay automatically. Is there any problem with my setting? more

If the problem occurs after synchronizing in ActiveSync, please check and make sure the time setting is consistent between your PC and PDA. Was this helpful? Yes | No