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Power and Battery

My battery drains fast even without using Bluetooth, Wi-Fi or GPS. Is there any way to check if it’s faulty or not? more

1. Charge the battery to 100%.
2. Disable from running or uninstall any 3rd party applications.
3. Disable Bluetooth.
4. Disable Wi-Fi.
5. Enable flight mode
6. Set backlight to maximum settings.
7. In the power management settings, uncheck any option that would set the backlight to turn off.
8. Let phone stay idle for 1 hour and check battery capacity.
9. If there is a loss of 40% or more, then this means that battery is faulty and needs to be replaced.

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Why does the PDA phone turn off automatically? more

Your PDA phone automatically enters standby mode and turns off the display after being idle for some time. Simply press the POWER button to turn it back on. In standby mode, the device continuously runs in a low power state to save battery power. The phone function and other wireless communication functions such as Bluetooth continuously operate in the background. The device turns back on automatically when there is an incoming call or an alarm reminder. Was this helpful? Yes | No

The device battery doesn't charge when connected to the computer via the USB cable. However, it charges fine with the AC adapter. more

• Make sure that the USB cable is properly plugged to the device's Power/Sync connector.
• In PDA phones: Go to Start > Settings > System tab > Power > Advanced tab, and clear the When device is turned on, do not charge the battery when connected to the PC option.
• In smartphones: Go to Start > Settings > Power Management, and set the When device is turned on, do not charge the battery when connected to the PC option to Off.
• Replace the USB cable, then try again.
• If this problem occurred after installing a third-party software application, remove the software application, soft reset your device, and then try again.

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When battery power is completely drained and I charged the device using the USB cable, the amber/green LED indicator did not light up to notify me that the device's battery is being charged. It seems the device battery is not charging at all. more

When battery power is completely drained, use the AC adapter to charge the battery. The AC adapter's voltage is higher than the USB cable, so the battery charges faster. Was this helpful? Yes | No

Why does my device hard reset when I disconnect the main battery? more

The main battery should not be disconnected for more than 30 minutes (maximum). If the device hard resets after disconnecting the battery for a short period of time, the backup battery may be defective and may need servicing. Was this helpful? Yes | No

How do I know how much battery power is left on my device? Is there a faster way to know this? more

To check the remaining battery power:

• Tap the battery icon on the upper right corner of the screen; or
• Tap Start > Settings > System tab > Power.

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How do I turn off the phone? more

For PDA phone:

1. To put the PDA phone in Standby mode, quickly press the POWER button until the screen goes off.
2. To put the PDA phone in Flight mode, tap Start > Programs > Comm Manager, then turn on Flight Mode.
3. To turn off the PDA phone, press and hold the POWER button for about 3 seconds until a warning message appears on screen. Tap Yes to turn off the device.

For smartphone:

1. To put the smartphone in Flight mode, press the POWER button once, select Comm Manager from the Quick List, then turn on Flight (Airplane) Mode.
2. To turn off the smartphone, press the POWER button once, then select Power off from the Quick List. You may also press and hold the POWER button for up to 3 seconds to turn off the power.

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My battery has poor performance when I use a third-party mail application. more

In some circumstances, the mail application will connect to the mail server and will check the SMS or IP configuration.

1. Please check or remove the third-party mail application program and then retry.
2. Please contact your wireless service provider and ask them to check the server settings if you encounter quick battery drain problems.

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