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General and Other

Can I get another software (Getting Started) CD? more

Because the Getting Started Disc has licensed software applications, we are unable to provide you with a replacement disc. However, you may download some applications, such as the latest version of ActiveSync, from the Microsoft web site. Was this helpful? Yes | No

Many customers ask why there is no "Select all" option in our mobile devices. more

To select all files, select one file and then tap Menu>Edit>Select All. Was this helpful? Yes | No

What is the difference between .CAB and .EXE file formats? more

Windows Mobile applications come in two formats: .CAB and .EXE. .CAB (Cabinet File Format) files are installation packages for applications and updates that you can run directly on Windows Mobile-powered smartphones/PDAs. .EXE (Executable File Format) files instruct a desktop PC or device to perform certain actions. When your smartphone/PDA is connected to a computer through ActiveSync or Windows Mobile Device Center, you can run an EXE file on your computer, then ActiveSync or Windows Mobile Device Center copies the necessary files to your device. Was this helpful? Yes | No

How do I back up my data? more

Use the Sprite Backup program, if available, to back up device data to a storage card or a designated folder in your device. Check your device user manual to know whether Sprite Backup is included in the Application Disc that came with your device. It is also recommended that you frequently synchronize your PDA phone with your computer, so you can quickly restore data when your PDA phone gets lost or damaged. Was this helpful? Yes | No

How many contacts can be saved? more

It depends upon whether you save them on the device or on the SIM card: *Device: The number of contacts ranges from 100 to 5000 contacts and depends on how much device memory is available. The number varies because device memory is dynamically shared with stored SMS, MMS, Emails, installed applications, and related data files. *SIM card: The number of contacts depends on the SIM card memory capacity. Was this helpful? Yes | No

What should I do if I forget my device login password? more

Due to personal security concerns, the only way to access your device if you forget the password is to perform a hard reset. This will restore your device to factory settings. Was this helpful? Yes | No

Can I set a *.GIF file as a Home screen background image on my PDA phone? more

No. Windows Mobile powered PDA phones support *.GIF file formats but not as background images for the Home screen. Was this helpful? Yes | No

How can I get a hard copy of the user manual? more

You may download the user manual from the Support page of the HTC web site. Please select the product and click "User Guides". Was this helpful? Yes | No

How do I open Touch Cube in Landscape mode? more

Touch Cube is accessible only when the display is set to Portrait mode. Was this helpful? Yes | No

How do I move files on my device? more

1. Tap Start > Programs > File Explorer and search for the file you want to move.
2. Tap and hold on the file to open a shortcut menu, then tap Cut.
3. Navigate to the target folder where you want to move the file.
4. On the target folder, tap and hold on an empty space, then tap Paste.

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What kind of picture format can I use for contact photos? more

JPEG, GIF87a, GIF89a, PNG and Windows BMP formats can be used for contact pictures. Was this helpful? Yes | No

How can I register and activate my HTC e-Club account? more

1. Please select the country where the device was purchased, and go to the HTC e-Club web page.
2. Fill in the necessary information. Make sure to fill in the required information which are indicated by an asterisk.
   I. The E-mail*
   II. Password*
   III. Confirm Password*
   IV. First Name*
   V. Last Name*
   VI. Country*
   VII. Mobile Phone Number
   VIII. Date of Birth
   IX. Validation Code*
   X. Product Registration
   XI. Newsletter Subscription
   XII. Read and accept the Privacy Policy
3. Click Submit.
4. Follow the instructions in the activation e-mail when you receive it. You will receive the activation e-mail no later than 4 hours. (Note: If you do not receive the activation e-mail, please check if the activation e-mail has been automatically moved to your junk mailbox.)
5. Log into the HTC e-Club with your account and password.
6. If you still failed to log into the HTC e-Club with your account, please contact the service hotline for your country where you purchased the device.

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Where can I obtain sales information about HTC devices? more

You may visit the HTC web site and select a relevant region ( http://www.htc.com/www/where_to_buy.aspx ). Product launch times often differ from region to region, so it is always a good idea to contact your local service center. Was this helpful? Yes | No

It is difficult to paste files in File Explorer. more

Normally, you can tap and hold on the gap between the last file in the File Explorer list and the bottom of the screen to open the Options menu. This procedure is often used to paste documents or create a new folder in that location. However, this gap becomes narrow when the file list in the folder is too long, and especially when the device has been set to display in landscape mode. The best alternative is to tap Menu at the bottom right of the screen or press the right SOFT KEY, then tap Edit > Paste. Was this helpful? Yes | No

How can I delete my HTC e-Club account? more

We will process the account deletion request from the original user verification. Please e-mail/contact the local service hotline where you registered before in e-Club. The following information is necessary for further confirmation:

1. Personal information in e-Club (e-mail address, name, password, country, mobile phone number, date of birth, and more).
2. Photo of device, if available (with clear IMEI and S/N).

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Can I receive compressed files? more

Yes, you can receive files compressed in ZIP format with the *.zip extension, which can be opened via ZIP software. Was this helpful? Yes | No

How do I remove the USIM/SIM card? more

1. Please make sure the power is turned off.
2. Be sure to release the battery before removing the USIM/SIM card, so that the SIM card holder can be unsecured.
3. Push the USIM/SIM card in to unlock the SIM card holder.

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