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Connectivity and Internet

GPRS is automatically selected as the network connection. How do I disable the GPRS function and/or set it to connect manually? more

1. Tap Start > Settings > Connections tab > Connections.
2. Tap the Advanced tab, then tap the Select Networks button.
3. Select My ISP under the Programs that automatically connect to the Internet should connect using option, then tap OK.

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How do I use my device as modem using the USB cable? more

1. On your device, tap Start > Programs > Internet Sharing.
2. Select USB from the PC Connection list.
3. From the Network Connection list, select the name of the connection that your device uses to connect to the Internet.
4. Connect the USB cable to your device and your computer.
5. Tap Connect.

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What should I do if my PDA phone can't connect to the Internet? more

You can connect to the Internet through Wi-Fi, GPRS, Dial-up, or Work connections(such as VPN and proxy connections). If you are encountering problems:

• Open the Comm Manager and make sure Flight Mode (or Airplane Mode) is turned off.
• Make sure the connection method settings are correct before accessing the Internet.
• Make sure the connections have been activated (e.g. Bluetooth, Wi-Fi etc.).

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How do I set Wi-Fi to connect to the Internet? more

1. Tap Start > Settings > Connections tab > Comm Manager.
2. Tap WLAN (or Wi-Fi) to turn on Wi-Fi.
3. After turning on Wi-Fi, the device searches for available wireless networks in your area. Follow screen instructions to proceed.
4. When connected, use Internet Explorer Mobile to surf the web.

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The device's Wi-Fi connection is unstable. What do I do? more

• Check the Wi-Fi network signal quality. Weak signals may cause unstable network connections. You can increase the signal strength by moving closer to the access point. Check the Wi-Fi signal strength by tapping Start > Settings > Connections > Wireless LAN > Main tab.
• Adjust the Power Save Mode. Tap Start > Settings > Connections tab > Wireless LAN > Power Mode. Move the Power Save Mode slider towards Best Performance, then try connecting to the wireless network again. Power Save Mode is set to automatic when the slider is in the middle.

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I cannot browse web pages when using a Wi-Fi connection. more

Please disable any proxy server settings on the device by going to Start > Settings > Connections tab and tapping on Connections and then try browsing the web again. Was this helpful? Yes | No

How do I set the GPRS/3G function? more

The GPRS/3G settings are preconfigured on your device when you applied for this service with your wireless network provider. If you need to add another GPRS/3G connection:

1. Tap Start > Settings > Connections tab > Connections.
2. Under My ISP, tap Add a new modem connection.
3. On the Make New Connection screen, enter a name for the connection, select Cellular Line (GPRS, 3G) on the Select a modem list, then tap Next.
4. Enter the Access point name, then tap Next. You may obtain the access point name from your wireless service provider.
5. When prompted, enter the user name and password. (Check with your wireless service provider if a user name and password are required to connect.)
6. Tap Finish.

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How do I enable VPN (Virtual Private Network) on my device? more

1. Activate Wi-Fi when you are at your work place.
2. Enter your account name and password. (Contact your network administrator to obtain and install the security certificate on your device)

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What does it mean if there are G, 3G or H icons displayed on the title bar? more

You will see these icons on the title bar when your device is connected to the Internet. G means connected via GPRS. E means connected via EDGE. 3G means connected via 3G. H means connected via 3.5G. Was this helpful? Yes | No

How do I set up my network connection? more

The first time you use your device, the Connection Setup displays a notification message to inform you that it will automatically configure your device's data connections, such as 3G/GPRS/EDGE, WAP, and MMS.

1. On the notification message, select Yes.
2. If your SIM card supports multiple network operator profiles, the next message displays all network profile choices. Select the profile you want to use, then select OK. The Connection Setup configures your device's data connection settings.
3. After the Connection Setup completes configuration, tap Restart. Tip: To choose the network operator manually, select Start > Settings > Connections tab > Connection Setup.

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How much does it cost to download information using GPRS/3G? Is it very expensive? more

The cost of downloading information using GPRS/3G varies from one network service provider to another. Contact your local network service provider to inquire on their current charges. Was this helpful? Yes | No

Is it possible to access the Internet by connecting the USB cable from the HTC device to a cable modem without connecting to a PC? more

Windows Mobile-powered PDAs and smartphones can connect to the Internet through GPRS, 3G, or Wi-Fi, or via a USB connection with the computer. At the moment, our products do not support the type of connection that you mentioned. Was this helpful? Yes | No

What does it mean when the device asks me whether I want to connect to the Internet or to Work? more

Your device wants to verify whether you are connecting to the open Internet or to a VPN (Virtual Private Network) in your workplace. Was this helpful? Yes | No

Which HTC models support the 3G function? How can I recognize them? more

You can check our HTC web site. If "UMTS/HSDPA" is listed on the specifications, it means the device supports the 3G function. Was this helpful? Yes | No

Wireless LAN connection disconnects. more

Please ensure you have sufficient battery power to support this function. If battery is low please recharge the battery and try again. Was this helpful? Yes | No

How do I use my device as a Bluetooth modem for my computer? more

1. Check that your computer has built-in Bluetooth capabilities. If not, you will need to connect and use a Bluetooth adapter with your computer.
2. Open Internet Sharing on your device, then set up a Bluetooth Personal Area Network (PAN) between the computer and your device.
   • On your device, turn on Bluetooth and set it to visible mode.
   • Initiate a Bluetooth partnership from your device to create a Bluetooth partnership.
   For more details, please refer to the User Manual.

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How do wireless service providers calculate the charges for Internet access using GPRS? Is it expensive? more

You can inquire about Internet access charges from your wireless service provider. Wireless service providers normally charge based on the amount of data transferred. According to your desired amount and required data transfer needs, you may apply for the appropriate data rate plan. Rate charges are based on the amount of data you transferred using GPRS and not on the amount of time used. When transmitting data, you will not be able to receive or make phone calls. Even though Multimedia Messaging (MMS) also uses a GPRS connection, charges for this service differs from Internet access. MMS charges are based on packet and transmission quantity. The size of an MMS packet is smaller than 100KB. Was this helpful? Yes | No

Why do some special characters display incorrectly on Internet Explorer? more

In rare situations, Internet Explorer may not be able to detect the character encoding method used by a particular web page. This may cause some special characters, such as accented characters, to display incorrectly. To solve this problem, try changing the default character set to Unicode (UTF-8). To view or modify Internet Explorer's default character set:

1. Tap Start > Internet Explorer > Menu > Tools > Options.
2. Select Unicode (UTF-8) or the appropriate encoding method from the Default character set list, then tap OK.

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What are Channels? more

Broadcast channels (GSM only) allow mobile operators to send SMS messages to all subscribers located in a given part of the network. To be able to receive broadcast messages on your Windows Mobile device, the network of your mobile operator must support and utilize this technology. Was this helpful? Yes | No

I changed the Internet Explorer home page, but when I closed and launched Internet Explorer again, it didn't show the home page that I set. more

When you tapped X on the upper right corner of the Internet Explorer screen after you have changed the home page, the program continues to run in the background and has not saved your changes. This is why you continue to see the last viewed page every time you close and launch the Internet Explorer program during that usage instance. To effect the changes you made for the Internet Explorer home page:

1. Tap Menu > Home on the Internet Explorer screen.
2. Turn off and then turn on your PDA phone.
3. Launch Internet Explorer to display your home page.

You may also stop the Internet Explorer program without turning the device on and off.

1. Click Start > Settings > System tab > Memory > Running Programs tab.
2. Stop Internet Explorer on the Running Programs List, then tap OK.
3. Launch Internet Explorer to display your home page.

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The device is having problems connecting via Wi-Fi to an Orange Livebox router. more

Enable the device Wi-Fi first. If it is the first time you are connecting your device to your Orange Livebox, please ensure that you push the "paring" button on the back of the router. Was this helpful? Yes | No

I am currently on Telia network my GPRS settings are already configured but I cannot use QuickGPS, YouTube, Google Maps or HTC Weather? more

Please disable the proxy settings. Go to Start > Settings > Connections tab > Connections. Select Set up my proxy server and uncheck the option "This network uses a proxy server to connect to the Internet" in Proxy Settings tab. Was this helpful? Yes | No

How can I disconnect GPRS when it is still connected? more

You can press the red END button to disconnect GPRS. If you entered a program that automatically connects to GPRS, exit the program first and then press the END button to disconnect GPRS. Was this helpful? Yes | No

How can I make Direct Push E-mail work properly via GPRS? more

1. Set up an Exchange Server connection on your PDA phone (first, obtain the settings from your network administrator).
2. To use Direct Push, you need to have a GPRS connection on your device and must first perform a full synchronization between your PDA phone and the Exchange Server. Note: The Direct Push feature works for your PDA phone only if your company is using Microsoft Exchange Server 2003 Service Pack 2 (SP2) with Exchange ActiveSnyc or an updated version.

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