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Applications

How do I install software applications to my PDA phone/Smartphone? more

1. Connect your device to your computer.
2. Run the installation program from your computer. The installation program will prompt you to install the software application to your device using ActiveSync or Windows Mobile Device Center.
3. Select whether to install the software to the device memory or to your memory card.

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Why isn't the weather information updating on my device? more

The weather information will update using the internet when the device has a Wi-Fi or a 2G/3G data connection. Please make sure you are connected to the internet and if you are using a 2G/3G connection and would like the information to update if you are roaming, select the Download while you're roaming option in the Weather Options. Was this helpful? Yes | No

Can I use other web browsers for Internet browsing? more

The Windows Mobile operating system uses Internet Explorer as the default web browser. If you would like to use a 3rd party web browser, please contact the application provider to see if their web browser is supported on Windows Mobile devices. Was this helpful? Yes | No

Two arrows (↘↖) appear on my calendar. What does this mean? more

This notifies you of a schedule conflict. Please check the items on your appointment list and look for appointments with overlapping schedule. Was this helpful? Yes | No

What is the difference between Calendar and Tasks? more

Use Calendar to create scheduled or whole-day appointments, such as meetings, birthdays, gatherings, and outdoor activities. Tasks lets you create a to-do list with due dates, such as paying bills, things to buy, and so on. Was this helpful? Yes | No

How do I transfer Word documents from my PC to my PDA phone? more

To transfer Word documents from your PC to your PDA phone or vice versa:

1. Create a synchronization file folder on your PC/PDA phone, then place the documents you want to transfer to this folder.
2. Synchronize your PDA phone with your PC. The documents will be transferred to the PC/PDA phone automatically.

You may also use File Explorer on your device to transfer Word documents directly from your computer to your PDA phone. Was this helpful? Yes | No

When I use Windows Live Messenger, I cannot see any friends online. more

First of all, please make sure that the clock's Home setting is correctly set to the date and time of your area. Then, make the Visiting area's date and time setting the same as the Home setting. When you are online in Windows Live Messenger, do the following:

1. Tap Menu > Change appearance.
2. Tap Menu > Account options.
3. Tap Switch account and login again.

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How do I copy a PowerPoint file to my device and open it? more

1. Connect your device with your computer, then use Windows Explorer on your computer to copy your PowerPoint presentation file to My Computer /Mobile Device.
2. Use the PowerPoint Mobile program on your device to open the presentation file.

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Why can't I use the zoom in/out function of the camera? more

Check the capture resolution settings. Selecting a higher resolution shortens the focal length adjustment, hence the zoom in/out function is disabled when the capture resolution is more than 1 megapixel. Was this helpful? Yes | No

How do I select a city and set the Weather Options? more

1. Select the Weather tab, then tap the area that shows Select your city here.
2. On the Select City screen, browse through the list of cities and choose your city.
3. Tap Menu > Weather Options.
4. Select the Download weather data automatically, and the Download while you're roaming (if you would like to use GPRS or EDGE) check boxes.

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Are there any applications available to run remote desktop connectivity using our mobile devices? more

HTC doesn't bundle this kind of application with your device. However, you can search web sites or web forums for many third-party applications. Was this helpful? Yes | No

Do HTC devices have built-in fax hardware and software application? If none, can I install a fax software application on an HTC device? more

Currently, HTC devices don't have built-in fax software and do not support this function. You may visit http://www.pdatopsoft.com/PocketPC/ to check for any available software that meets your requirement. Was this helpful? Yes | No

What is a MIDlet and how do I install one? more

MIDlets are Java applications that can run on mobile devices. Your Windows Mobile-powered device is a Java-enabled device. You can install MIDlets in a variety of ways. They can be: Installed from a memory card; Downloaded from the Internet directly to your device; Downloaded from your PC using the USB cable; Beamed to your device using Bluetooth or infrared. Was this helpful? Yes | No

How do I open and close the Touch Cube? more

To open the Touch Cube, slide your finger upward starting from the bottom of the touch screen where it shows a logo image. To close the Touch Cube, slide your finger downward on the touch screen. Touch Cube closes and the previous program screen appears. Was this helpful? Yes | No

What are the new features of Windows Mobile 6.0? more

You may visit the Windows Mobile 6.0 Web site at http://www.microsoft.com/windowsmobile/microsoftprograms/default.mspx. Introductions about Windows Mobile programs, such as Office Mobile, E-mail, Windows Live Messenger, and Internet Explorer Mobile are presented in this web site. Was this helpful? Yes | No

Why doesn't Skype show my full list of Skype contacts? more

The first time you use Skype after resetting, Skype may not show any contacts yet even if you already added contacts to your account. To solve this problem, close the application, then log in again. Was this helpful? Yes | No

How do I switch between running programs? more

The Quick Menu, located at the top right corner of the Today screen, lists all currently running programs. Tap the Quick Menu to switch between running programs and/or stop programs when you don't need them. Was this helpful? Yes | No

How do I create a speed dial for a contact? more

1. Select Start > Contacts, select the contact, then press ENTER.
2. If the contact has several phone numbers, select a number that you want to assign with a speed dial key.
3. Select Menu > Add to Speed Dial.
4. Select Keypad assignment, and then assign a key (2 to 99) to the contact.
5. Select Done when finished.

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Can I replace any of the six pre-installed shortcuts on the Touch Cube Launcher? more

No. The Touch Cube Launcher already provides shortcuts to most frequently used applications, including instant access to e-mails, SMS/MMS, Internet Explorer, Tasks, Comm Manager, and Calendar. Was this helpful? Yes | No

How do I close programs? more

Tapping X on the upper right corner of the program screen minimizes the application automatically. When memory is insufficient, the device automatically closes the least used program. You can also tap Start > Settings > System tab > Memory, tap the Running Programs tab, then select the program you would like to close. Was this helpful? Yes | No

My PDA phone couldn't read an Excel file that was created and edited using Office 2007 from my PC. more

After you have created and/or edited an Excel file using Office 2007 on your computer, save the file in an earlier version of Excel such as Excel 2003 so that Excel Mobile on your PDA phone can correctly open and display the file. Was this helpful? Yes | No

I downloaded and installed a third-party software, "E-Sword", but some of the text showed on the system became unidentified symbols. more

E-Sword is not compatible with Windows Mobile 6 at the moment. After you uninstall this third-party software, on-screen text will be displayed properly. Was this helpful? Yes | No

Is there any way to display my contact's picture more clearly on the Touch Cube Favorite Contacts screen? more

Use the Contacts Picture mode when taking a picture of your contact for better display resolution. Was this helpful? Yes | No

How long will the weather information be updated automatically? more

When the HTC Home screen remains in the Weather tab, weather information is automatically updated every three hours. You may also set the weather information update to manual on the Weather Options screen. Was this helpful? Yes | No

What do ↑ and ↓ mean? more

These icons indicate the priority of a task. The exclamation point icon (↑) indicates an urgent task, while the down arrow icon (↓) indicates a lesser important task. Was this helpful? Yes | No

Where can I download the TouchFLO™ demonstration video? more

To download the TouchFLO™ demonstration video, visit http://www.htc.com/product/demo_download.htm. You may also visit http://www.htctouch.com/ to learn more about the TouchFLO™ and other product features. Was this helpful? Yes | No

How do I use the Touch Cube? more

Touch Cube comes with three screens: Favorite Contacts, Launcher, and Multimedia. To rotate the Touch Cube, slide your finger left to right or right to left on the touch screen. Touch an icon on any of the Touch Cube screens to launch the associated program. Was this helpful? Yes | No

I have two friends who have the same birthday in my contact list, but the device only shows one reminder message on their birthday. more

Look for a "1 of 2" on the top-right corner of the reminder and tap the arrow (＞) icon to switch to another reminder. Was this helpful? Yes | No

How do I remove a program shortcut from the HTC Home Launcher? more

On the Launcher tab, tap X on the last column, then tap the program shortcut you want to remove. Was this helpful? Yes | No

How do I add a shortcut to the Home screen Launcher? more

1. Tap an empty shortcut slot.
2. Enter the name of the application or choose the application from the list and then tap Select.

The new application shortcut is then added to the Launcher screen. Was this helpful? Yes | No

How do I change settings to end programs by tapping the "X" button? more

In Settings under the System tab, tap Task Manager and then select the Button tab. In this screen you can choose Enable the "X" button to end running programs either by tapping "X" or by tapping and holding "X". Was this helpful? Yes | No

How do I display the due date in Tasks? more

In the Tasks screen:

1. Select Menu > Options.
2. Select the Show start and due dates option. Tasks will then show their respective due dates.

Was this helpful? Yes | No

I got an “Error Message Format” when I try to open an Excel file that is attached to an e-mail. How do I open this file? more

• Ensure that the attached Excel file is not zipped. Your PDA phone may not recognize and open zipped files.
• Excel files with long and complicated formulas may display incorrectly on your PDA phone.

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What are the differences between the PDA phone version and PC version of Office programs such as Word, Excel, and PowerPoint? more

Office Mobile programs are scaled-down versions of Microsoft Office programs for your PC. With Office Mobile, you can also create a new file, edit an existing file, or save a file with a new file name. However, Word Mobile and Excel Mobile only support simple editing functions, while PowerPoint Mobile only supports slideshow view function. Was this helpful? Yes | No

Can I attach voice messages to an Excel file? more

Excel currently does not support voice message attachments. You can, however, conveniently record and attach voice messages to an e-mail. Was this helpful? Yes | No

I get an error message when I try to download weather information. more

The default timeout for the Weather application is 15 seconds. If the network does not download the data within 15 seconds, it will error out. Was this helpful? Yes | No

Some cities are not provided for selection in the Weather application. more

HTC will continue to update the city list in the application. In the meantime, please select a nearby city or tap More in the four day forecast screen to go to the AccuWeather website and enter your exact location. Was this helpful? Yes | No

When I try to delete a file, one of the following messages will appear: "Problem deleting file (file name). Cannot remove folder (file name). Access is denied." more

One of the files you want to delete might be running in the background. Please make sure that the folder is not write-protected and/or is not currently in use. Was this helpful? Yes | No

When I zoom in on a captured photo I notice grainy, maze-like patterns within the image. more

This problem is caused by too much sharpness enhancement being applied in bright-light environments. Please download and install this hot fix from the HTC e-Club to solve the problem. Sharpness parameters within the photo will then be reduced with only a minimal loss of image sharpness. Was this helpful? Yes | No

The device freezes or locks up when the Sprite Backup application is used. more

Please check the Sprite Backup version on your device by tapping Start > Programs > Sprite Backup and then tapping Menu > Help > About. If the version is prior to 6.2.3, it is recommended that you download and install the latest version of Sprite Backup (v 6.2.3). The software update is being offered to HTC phone users at no extra cost and can be found at: http://www.spritesoftware.com/htc/download.php. (Please visit this web site for details about other supported HTC device models.) Was this helpful? Yes | No

What's so special about Opera Mobile? more

Opera Mobile is an Internet browser. You can surf the same web sites as you do on your PC. For more detailed information, please visit: http://www.opera.com/b2b/solutions/mobile/features/ Was this helpful? Yes | No