Answers to some common questions
  • 1.
    What is HTC Hub and how do I use it?
    HTC Hub is an online store that allows you to download and install applications intended for your device from HTC, and also view personalized information such as weather, news and stocks. A Windows Live account is required to use HTC Hub. To access HTC Hub, tap the HTC Hub tile located on the Start Screen or from the Application list.
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  • 2.
    What is AT&T U-verse Mobile?
    AT&T Radio is a service allowing you to manage your other U-verse equipment, such as home TV, Internet and Home Phone. You can also access on demand content such as TV shows. This service can either be added as part of a U-verse bundle or as a standalone subscription. For more information, visit http://www.att.com/u-verse/explore/default.jsp.
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  • 3.
    What is Games and how do I use it?
    Games is where you can see and access all the games installed on your device. You will also be able to see information about your gamertag such as your Xbox Live avatar and achievement points. To access games, tap the games tile located on the Start screen or from the Application list.
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  • 4.
    How do I back up my photos or videos to my PC?
    You can back up your photos and videos to your PC using the ZUNE desktop software. For more information, see the Synchronization category.
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  • 5.
    What is Marketplace and how do I use it?
    A system of satellites orbits the earth, sending satellite data down towards the planet. The GPS receiver in your device scans the sky for these satellite signals, and triangulates your location based upon which satellites it receives its signal from.
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  • 6.
    Does my device come with a Task Manager so that I can manage the memory on my device?
    This device does not come with a Task Manager. Instead, the last five accessed applications are kept running in the background and previous applications are closed, with the exception of required applications (such as the phone app).
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  • 7.
    What is Help + How-to?
    Help + How-to is an on-device user guide, giving you easy to access instructions to perform the most common features. To access Help + How-to, tap Help + How-to from the Application list.
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  • 8.
    What is AT&T Navigator?
    AT&T Navigator is a subscription GPS service that allows you to find locations, get turn-by-turn directions, traffic alerts, and more. For more information about AT&T Navigator, visit http://www.wireless.att.com/learn/ringtones-downloads/att-navigator.jsp. You can subscribe to AT&T Navigator using the application on your device, or by contacting AT&T.
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  • 9.
    How do I automatically back up my photos or videos?
    You can have your photos automatically backed up to your default Windows Live account.

    1. Go to the Applications list and tap Settings.
    2. Swipe to the left to display applications.
    3. Tap pictures + camera.
    4. Move to the slider to the right for Auto upload to SkyDrive.

    You can view your backed up photos by going to www.live.com, logging in and selecting SkyDrive.
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  • 10.
    How do I add music or videos to my device?
    To transfer music or videos to your device from a PC, you must use the Zune desktop software.
    For more information, see http://www.zune.net/en-us/products/software.
    You can also purchase and download music directly to your device:

    1. Go to Marketplace from your Start screen or Application list.
    2. Tap music.
    3. Locate the desired album or song and tap buy.
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  • 11.
    Does my device support Flash Content?
    At this time, this device does not support Flash content.
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  • 12.
    How do I modify my camera settings?
    1. From the camera application, tap the setup icon (located just above the Back button).
    2. Choose which setting you want to modify.
    * Scenes: Allows you to intelligently change your camera settings based on your situation, such as Landscape, Action or Close up.
    * Effects: Add a color effect, such as grayscale or sepia.
    * Panorama Shot: Use a pan motion while capturing the picture to produce a panoramic image.
    * Burst Shots: Capture multiple pictures over a couple of seconds - ideal for a target in motion.
    * Resolution: Change the resolution of your image – a larger resolution will take a higher quality picture, but also increase the file size.
    * White Balance: Gives you the ability to fine tune your pictures based on the lighting conditions, Auto, Incandescent, Fluorescent, Daylight, and Cloudy.
    * Brightness/Contrast/Saturation/Sharpness: Adjusts the general clarity of the picture.
    * ISO: Changes the speed of the shutter, generally the darker your environment you are taking pictures in, the higher the ISO setting should be.
    * Face Detection: When enabled, the camera attempts to focus in on faces whenever possible.
    * Metering Mode: Set how the camera measures the amount of light to calculate the best exposure.
    * Flicker Adjustment: Match the frequency to the power of a fluorescently-lit environment for improved image quality.
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  • 13.
    How do I turn off the shutter sound when taking a picture?
    1. Go to the Applications list and tap Settings.
    2. Tap ringtones + sounds.
    3. Tap to uncheck Camera shutter.
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  • 14.
    How do I install an application?
    1. Tap Marketplace from the Start screen or Application list.
    2. Navigate to the application that you want to install.
    3. Tap the install/buy button.
    4. If it is a paid app, the next screen will ask you if you want to confirm your purchase. Tap buy to continue.
    5. The transaction will proceed with the install and you will be taken to the application screen where you will see a progress bar showing the install process.
    6. Once the application is installed, you will only see a share button when viewing the app in the Marketplace.
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  • 15.
    What is AT&T FamilyMap?
    AT&T FamilyMap is a subscription service that allows you to conveniently locate a family member’s wireless phone on a map from your device. To sign up for AT&T FamilyMap visit www.att.com/familymap.
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  • 16.
    What is AT&T myWireless?
    AT&T myWireless allows you to log into your AT&T account and view your usage statistics, monthly bill, features and more.
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  • 17.
    What is Music +Videos and how do I use it?
    Music + Videos is where all your music and videos are located. Music downloaded from Marketplace as well as music, videos and podcasts transferred from your computer can be found here. You can also listen to local radio stations through music + videos
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  • 18.
    What is Office and how do I use it?What is Office and how do I use it?
    Office brings your Word, Excel, PowerPoint and OneNote documents all into one location. You can also access documents on your SharePoint server through Office. To access Office, tap the Office tile located on the Start screen or from the Application list.
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  • 19.
    What is People and how do I use it?
    The People hub incorporates all your contacts from different accounts such as Exchange, Live, Facebook, Twitter and more all into one place. Within People, you have a one-stop location for messaging, including text/picture messaging, email, status updates, and instant messaging (Live or Facebook). You can also quickly change your conversation to a different platform (ex. Respond to an email thread with a text message) and keep the thread in the same window!
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  • 20.
    What is Pictures and how do I use it?
    Pictures is where you will find the photos you have taken with your camera as well pictures that you have transferred from your computer. If you have set up a Live and Facebook account on your device, you will also be able to see photos from those albums in Pictures as well.
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  • 21.
    How do I switch between recent applications (multitasking)?
    To view recent applications, press and hold the back key. Swipe left to scroll between the most recent applications. Tap to open the desired application to open.

    NOTE: The device remembers the five most recent applications, including the one currently accessed.
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  • 22.
    How do I delete an application?
    1. From the Start Screen, tap the right arrow located near the top right of your screen.
    2. Tap and hold on the application you want to uninstall.
    3. Tap uninstall to delete the application.
    4. Tap yes to confirm.

    NOTE: If you do not see an option to uninstall an application, it means that the application cannot be installed.
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  • 23.
    How do I view all my applications?
    There are 2 ways to view all the applications installed on your device:
    1. From your Start screen, swipe your screen from right to left.
    2. Tap the Right Arrow located near the top right on your screen.

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  • 24.
    What is Maps and how do I use it?
    Maps is the mobile version of Bing Maps. For more information, see the GPS category.
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  • 25.
    What is Marketplace and how do I use it?
    Marketplace is an online store where you can purchase and download apps, games, music or podcasts for your device.

    NOTE: Marketplace contains many free applications, as well as applications that require a purchase.

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  • 26.
    How do I turn on/off flash when taking a photo?
    1. From the camera application, tap the setup icon (located just above the Back button).
    2. Tap the desired flash setting icon (Always On, Always Off, Automatic).
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  • 27.
    How do I zoom in on a subject before taking a photo?
    With the camera viewfinder open, tap the + or – icons to zoom in or out.
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  • 28.
    How do I watch videos stored on my device?
    1. Go to music + videos from your Start screen or Application list.
    2. Tap videos.
    3. Tap the video you want to watch and it will start playing.
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  • 29.
    How do I listen to my local FM radio stations on my device?
    1. Go to music + videos from your Start screen or Application list.
    2. Tap radio.
    3. Scroll left or right to tune in to the desired radio station.

    NOTE: A wired headset must be plugged into the device to use the FM radio, as it is also used as an antenna
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  • 30.
    How do I subscribe to a podcast?
    To subscribe to a new podcast:
    1. Go to Marketplace from your Start screen or Application list.
    2. Tap podcasts.
    3. Search for and tap the desired podcast.
    4. Tap subscribe.
    5. Modify the settings as desired and tap confirm.

    To access the podcasts you have subscribed to:

    1. Go to music + videos from your Start screen or Application list.
    2. Tap podcasts.
    3. Tap the podcast you wish to listen to.
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  • 31.
    Can I access YouTube and play videos on my device?
    In order to access and view YouTube on your device, you need to install HTC YouTube from Marketplace or HTC Hub.
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  • 32.
    How do I play music stored on my device?
    1. Go to music + videos from your Start screen or Application list.
    2. Tap music.
    3. Locate and tap the desired song, album or playlist.
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  • 33.
    How do I set up Facebook on my phone?
    1. Go to the Applications list and tap Settings.
    2. Tap email and accounts.
    3. Tap Facebook.
    4. Enter your Facebook username and password.
    5. Tap sign in
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  • 34.
    How do I view my Facebook feed?
    From the People application, scroll right to what’s new. Alternatively, you can download a Facebook application from the Marketplace.
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  • 35.
    How do I update my Facebook status?

    From the Me hub:

    1. Tap post a message.
    2. Enter the status update.
    3. Confirm Facebook is among the networks in the Post to field and tap the send icon.

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  • 36.
    How do I upload a picture or video to Facebook?

    From the Pictures hub:

    1. Locate the desired picture or video.
    2. Tap the ellipsis (…).
    3. Tap share on Facebook.
    4. Edit the caption and/or add tags to the photo as desired.
    5. Tap the send icon.

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  • 37.
    How do I share a website on Facebook?

    From Internet Explorer:

    1. Navigate to the desired website.
    2. Tap the ellipsis (…).
    3. Tap share page.
    4. Tap social networks.
    5. Tap the Post to field.
    6. Ensure Facebook is checked and tap the check icon.
    7. Enter a message if desired and tap the send icon.
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  • 38.
    How do I check in to a location on Facebook?

    From the Me hub:

    1. Ensure the profile screen is displayed and tap check in.
    2. Tap your location If it is displayed in the list.
    * If your location is not displayed, tap the + icon.
    * Add the details for your location and tap the save icon.
    3. Enter a message if desired and tap the check in icon.

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  • 39.
    How do I chat with my friends on Facebook?

    From the People hub:

    1. Tap the contact you wish to chat with.
    2. Tap text + chat.
    3. Tap the switch to (two arrows) icon.
    4. Tap Facebook.
    5. Compose the chat message and tap the send icon.

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  • 40.
    How do I tag a photo that I have just taken with my Facebook friends?

    From the Pictures hub:

    1. Open the picture you wish to tag.
    2. Tap share on Facebook.
    3. Tap the tag icon (center icon at the bottom of the screen).
    4. Tap the face of the person you wish to tag.
    5. Tap Facebook contact to choose a contact from a list, or tap type a tag to add it manually.
    6. Add a caption if desired and tap the send icon.

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  • 41.
    How do I link a phone contact with a Facebook contact?

    From the People application:

    1. Tap the contact you want to link.
    2. Tap the link icon.
    3. Tap choose a contact.
    4. Search for the contact you want to link to and tap on it.

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  • 42.
    How do I remove my Facebook account?
    1. Go to the Applications list and tap Settings.
    2. Tap email and accounts.
    3. Tap and hold Facebook.
    4. Tap delete to delete the account.
    5. Confirm that you want to delete the account by tapping delete.
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  • 43.
    How do I launch the camera on my phone?
    1. Press and hold the camera button on the side of your device for 3 seconds.
    * Alternatively, you can also go to the Application list and tap Camera to launch the camera application.
    2. Your device will vibrate and launch the camera application.
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  • 44.
    How do I launch the video camera on my phone?
    1. From the device being in standby, press and hold the camera button on the side of your device for 3 seconds.
    * Alternatively, you can also go to the Application list and tap Camera to launch the camera application.
    2. Your device will vibrate and launch the camera application.
    3. Tap the camera/video camera selector (located just above the Search button).
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