Answers to some common questions
  • 1.
    How do I make a conference call?
    1. While on an active call, tap add call.
    2. The current call will be placed on hold. Initiate the second call using one of the following options:
        * Tap the contact you want to dial from the call history.
        * Tap the contacts icon and select the desired contact from the people hub.
        * Tap the dialpad icon, dial the phone number and tap call.
    3. Once the second call is placed, tap merge calls.
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  • 2.
    How do I send an MMS from my device?
    1. Tap the Messaging application on the Start screen or from the Application list.
    2. Tap the plus icon.
    3. Enter the 10 digit wireless number or select from your People by spelling the name in the To: field.
    4. Enter message text
    5. Tap the Paperclip icon and choose the photo to be inserted (video is not supported).
    6. Tap send.
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  • 3.
    How can I back up all my contacts?
    Once you set up a Live account, all of your contacts are automatically backed up.
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  • 4.
    How do I copy contacts from my SIM card to the phone?

    From the People hub:

    1. Ensure the all screen is displayed and tap the ellipsis (…).
    2. Tap settings.
    3. Tap import SIM contacts.

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  • 5.
    What can I view in the People hub?
    In the People hub, you can view the following details about your contacts:
    * profile – Standard contact details including phone numbers, email addresses, etc.
    * what’s new – The most recent social networking details, including Facebook, Twitter and LinkedIn.
    * pictures – Public photo albums from the contact’s social networks.
    * history – Your conversation history with the contact, including text messages, emails, chat sessions and phone calls.
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  • 6.
    What is the Me hub?
    The Me hub gives you access to your profiles on all of your integrated social networking accounts:
    * profile – post status updates, check into locations, or set your status for your chat accounts.
    * notifications – view any notifications from your social networks, including comments and “likes”.
    * what’s new – view your most recent social networking updates.
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  • 7.
    How do I import contacts from an online account (Google, Facebook, LinkedIn, etc)?
    From the People hub:
    1. Ensure the all screen is displayed and tap the ellipsis (…).
    2. Tap settings.
    3. Scroll down and tap add an account.
    4. Follow the instructions to add the account. All contacts associated with the account will be integrated into the People application.
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  • 8.
    How do I send an SMS from my device?
    1. Tap the Messaging application on the Start screen or from the Application list.
    2. Tap the plus icon.
    3. Enter the 10 digit wireless number or select from your People by spelling the name in the To: field.
    4. Enter message text and tap send.
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  • 9.
    Can I send a video from my device to a Phone number or email address?
    This function is not currently supported.
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  • 10.
    How do I forward an SMS?

    From the Messaging application:

    1. Tap and hold on the SMS you want to forward.
    2. Select forward from the popup menu.
    3. Enter the destination phone number or email address and tap the  icon.

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  • 11.
    I am seeing all my Facebook contacts in People. How do I change that?
    From the People hub:
    1. Tap the ellipsis (…).
    2. Tap settings.
    3. Tap filter my contact list.
    4. Tap to uncheck Facebook.

    Note: If you uncheck Facebook, contact pictures from Facebook will also be disabled.
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  • 12.
    How do I add a quick link to a contact on the Start screen?

    From the People hub:

    1. Tap the contact you want to reference.
    2. Tap the pin icon.
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  • 13.
    How do I pin a contacts group to the Start screen?

    From the People hub:

    1. Ensure the all screen is displayed and tap the desired group.
    2. Tap the pin icon.
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  • 14.
    How do I view social network updates only from one group?

    From the People hub:

    1. Ensure the all screen is displayed and tap the desired group.
    2. Swipe left to display the what’s new screen. This will only contain updates from members associated to the group.
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  • 15.
    How do I link a multiple contacts together?
    From the People hub:
    1. Tap the contact you want to link.
    2. Tap the link icon.
    3. Tap choose a contact.
    4. Search for the contact you want to link to and tap it.
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  • 16.
    How do I un-link contacts?
    From the People hub:
    1. Tap the contact you want to un-link.
    2. Tap the link icon.
    3. Tap the contact you want to unlink.
    4. Confirm that you want to unlink the contact by tapping unlink.
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  • 17.
    How do I create a contacts group?

    From the People hub:

    1. Ensure the all screen is displayed and tap the plus icon.
    2. Tap new group.
    3. Enter a name for the group in the Group name field.
    4. Tap add a contact.
    5. Tap the desired contact.
    6. Repeat steps 4 and 5 as desired.
    7. Tap the save icon.

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  • 18.
    How do I edit a contacts group?
    From the People hub:

    1. Ensure the all screen is displayed and tap the desired group.
    2. Tap the edit (pencil) icon.
    3. The following changes can be made:
    * Change the Group name
    * Add contacts to the group
    * Remove contacts from the group
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  • 19.
    How do I delete a contacts group?
    From the People hub:
    1. Ensure the all screen is displayed and press and hold the desired group.
    2. Tap delete.
    3. Tap delete again to confirm
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  • 20.
    How do I un-link contacts?
    From the People hub:
    1. Tap the contact you want to un-link.
    2. Tap the link icon.
    3. Tap the contact you want to unlink.
    4. Confirm that you want to unlink the contact by tapping unlink.
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  • 21.
    How do I remove a pinned contact from the Start screen?
    From the People hub:
    1. Press and hold the contact tile.
    2. Tap the unpin icon.
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  • 22.
    How do I add a contact?
    From the People hub:
    1. Ensure the all screen is displayed and tap the plus icon.
    2. Tap new contact.
    3. If prompted, tap the account to create the contact in (Windows Live, Outlook, etc).
    4. Tap the appropriate field(s) and enter desired information.
    5. Once finished, tap the save icon.
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  • 23.
    How do I edit a contact?

    From the People hub:

    1. Ensure the all screen is displayed and tap the contact you want to edit.
    2. Tap the edit (pencil) icon.
    3. Make the changes you want to the contact.
    4. Once finished, tap the back icon. Changes are automatically saved.
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  • 24.
    How do I delete a contact?

    From the People hub:

    1. Ensure the all screen is displayed and tap and hold on the contact you want to delete.
    2. Tap delete.
    3. Confirm that you want to delete the contact by tapping delete.

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  • 25.
    How do I send an SMS/MMS to multiple recipients?

    From the Messaging application:

    1. Enter the 10 digit wireless number or select from your People by spelling the name in the To: field.
    2. Repeat the process until you have added all the recipients.
    3. Enter message text and tap send.

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  • 26.
    How do I send an SMS/MMS to a contact group?

    From the Messaging application:

    1. Tap the plus icon.
    2. Enter the name of your group into the To: field and select the group from the list.
    3. Enter message text and tap send.

    NOTE: For more information on creating contact groups, see the Contacts category.

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  • 27.
    How do I switch between SMS, Facebook and Messenger?

    From the Messaging application:

    1. Tap the desired message thread.
    2. Tap the switch (two arrows) icon.
    3. Tap the message type you wish to switch the conversation to.

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  • 28.
    How do I use voice to text when sending a message?

    From the Messaging application:

    1. Tap the plus icon.
    2. Enter the recipient in the To: field and tap the speak (microphone) icon.
    3. The transcribed text will be displayed in the message thread. Tap the send icon.

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  • 29.
    How do I reply to an SMS?

    From the Messaging application:

    1. Tap the message thread you want to respond to.
    2. Enter text into the type a text message box.
    3. Tap the send icon.

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  • 30.
    How do I access the Phone function on the device?
    1. Go to Phone from your Start screen or Application list.
    2. Tap the Dialer icon (center) to open the dial pad to place a call.
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  • 31.
    How can I switch to Speakerphone?
    While on an active call, tap speaker to enable or disable speakerphone.
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  • 32.
    How can I search for a specific Contact on my device?
    1. Go to Phone from your Start screen or Application list.
    2. Tap the onscreen magnifying glass to open the search box.
    3. Type in the name of the contact you are looking for and matching results will be shown.
    4. Tap the desired contact.
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  • 33.
    How can a call be put on Mute?
    While on an active call, tap mute to mute or unmute the call.
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  • 34.
    How do I answer Call Waiting?
    When on an active call and another call is coming in, you will have the onscreen option to answer (which places the first call on hold), ignore (which sends the call to voicemail) or end call + answer.
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