Answers to some common questions
  • 1.
    What is the latest OS version for my device?
    You can find out the latest firmware version on your device by going to the Tech Specs section of this page.
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  • 2.
    How can I tell what OS version my device has?
    1. Go to the Applications list and tap Settings.
    2. Tap about.
    3. Tap more info.
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  • 3.
    Can I use my phone as a Wireless Modem?
    Yes, the Mango release of Windows Phone introduced the Internet Sharing feature.

    1. Go to the Applications list and tap Settings.
    2. Tap internet sharing.
    3. Move the slider to the On position.

    The network settings are displayed on the screen. Ensure any connecting device connects to the name under Broadcast name, and they enter the displayed Password. To change these settings, tap setup.

    NOTE: To conserve battery power, disable internet sharing when not in use.
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  • 4.
    What bands does my device support?

    GSM/GPRS/EDGE: 850/900/1800/1900 MHz

    HSDPA/UMTS: 850/1900/2100 MHz

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  • 5.
    Can I access HTC Watch on this device?
    This device does not support HTC Watch.
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  • 6.
    Is it possible to sync data wirelessly without an AT&T wireless data connection?
    Yes, you can use ZUNE in conjunction with Wi-Fi to sync your music, videos, pictures and podcasts to your device. You can also use MS Exchange Activesync to sync your exchange account to your device using the supplied USB data cable.
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  • 7.
    I have music on my PC but it is not being synced to my device via the ZUNE software.
    The items that you are wanting to sync may not be in a folder that is set up to sync with your device. Check the settings and modify the folders that are to be synced to your device in your ZUNE desktop client and contact ZUNE for additional support.
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  • 8.
    How do I set a song as a ringtone?
    You will need to have converted the song into a ringtone and synced it to your device before proceeding.

    1. Go to the Applications list and tap Settings.
    2. Tap Ringtones & Sounds.
    3. Tap Ringtone.
    4. Tap on the created ringtone that you want to use.
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  • 9.
    When I go to webpages that have video, the video does not play on my device. Why is that?
    It is very likely that the video content is Flash and this device does not support Flash content.
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  • 10.
    I forgot my PIN. How can I unlock my phone?
    The PIN acts as a security feature and prevents unauthorized access to your phone. If you have forgotten your password, there is no way to retrieve it and you must hard reset the device:

    Important: A factory reset restores your phone to the original factory settings and will erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. It does not erase data stored on the SIM card. After performing a factory reset, you will need to go through the set up process and sign in to all of your accounts again.

    1. Pull out the battery from your device and wait 10 seconds.
    2. Put the battery back in.
    3. Press and hold both volume up and volume down buttons and then press the power button to turn the device on.
    4. Scroll to FACTORY RESET using the Volume Down key and press the Power key to select it.
    5. Follow the on-screen instructions to proceed with the hard reset.
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  • 11.
    What is Find my Phone and how do I use it?

    Find My Phone is part of the Windows Live service that allows you to map, ring, lock or erase the data on your device wirelessly in the event that your device goes missing. To use this feature, you will need to have signed into your Live ID account on your device.

    1. From the Application list, tap Settings
    2. Tap find my phone.
    3. Check the options that you want to turn on or off.

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  • 12.
    Can I access Flash content on website with my phone?
    At this time, your device does not support the viewing of Flash content on website.
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  • 13.
    When I try to view webpages using the Wireless Network, I get a blank page. What can I do?
    This is usually seen if the device has been idle for a while and the Wireless Network connection has been lost and the device isn't aware of the disconnection. To resolve this, power your device off and then back on and launch your browser to establish a new data connection.
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  • 14.
    What audio file formats does my phone support?
    WMA, MP3, and M4A.
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  • 15.
    What video file formats does my phone support?
    WMV, MP4, and M4V.
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  • 16.
    What type of email accounts does my phone support?
    Exchange, POP and IMAP.
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  • 17.
    How can I send/receive files using Bluetooth?
    Bluetooth has to be enabled. To receive, go to Start>Settings>Connections Tab>Beam and select "Receive al incoming Beams". To send, locate the file that you want to send. Tap and hold your stylus on the file and from the pop up menu, select Beam.
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  • 18.
    How can I sync contacts and calendar events that I have saved in Outlook on my PC to my device?
    At this time, only the Contacts (aside from Facebook) and calendar entries associated with a Microsoft Exchange Account can be synced to the device using Microsoft Exchange Activesync.
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  • 19.
    What can I use the ZUNE software to sync?
    The ZUNE software allows you to sync music, video, pictures and podcasts from and to your device and a PC. The ZUNE software is also required to install new System Software (when available from Microsoft or HTC) on your device.
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  • 20.
    How do I pair my device with another Bluetooth device?
    First, turn Bluetooth on by going to Wireless Manager.

    Next, tap Settings > Bluetooth.

    If you want your device to be discovered by another device, go to the Mode tab and check the box for "Make this device visible to other devices."

    If you want to have your device discover other available Bluetooth enabled devices, on the Devices tab, tap "Add New device."

    Make sure that the other device is set to discoverable mode.

    Once your device finds the other device, highlight the device you want to pair with and tap Next. The device will then ask you for a passkey. Enter in a short passkey of your choice and tap Next. The device that you are trying to pair with will ask for that passkey to be entered. Once the passkey has been accepted you will be taken to a screen where you can choose a "Display Name" for that device and the services that it will be used for then tap Finish. Once this is done, the devices are paired.
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  • 21.
    Can I work with two Bluetooth devices at the same time?
    Yes, a key differentiator of Bluetooth v2.0 support is that it allows for up to six active Bluetooth connections simultaneously. For example, a user could have a tethered connection to a PC via Bluetooth, while having a conversation on their Bluetooth headset, or use a Bluetooth GPS accessory for navigation while on a call on their Bluetooth headset. Your device even supports BT Stereo (A2DP) so that you can not only use your headset for phone calls but to listen to music too.
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  • 22.
    How do I create a ringtone in Windows?
    You will need to use the Zune software for this.

    1. Open Zune and find the file you want to turn into a ringtone.
    2. Right-click the file, and then click Edit.
    3. In the GENRE list, click or type ringtone, then click OK.
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  • 23.
    How do I turn Bluetooth ON/OFF on my device?
    Access Comm Manager (Start>Programs>Comm Manager) or use the Comm. Manager shortcut button located on the right side of the device, just below the Power button.
    Tap the Bluetooth Icon to enable/disable the Bluetooth function.
    To preserve battery power, disable Bluetooth when not in use.
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  • 24.
    What type of Office documents does my phone support?
    Word, Excel, PowerPoint, OneNote and PDF.
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  • 25.
    How do I turn Wi-Fi on/off?
    1. Go to the Applications list and tap Settings.
    2. Tap Wi-Fi.
    3. Move the slider to the on or off position.

    NOTE: To conserve battery power, disable Wi-Fi when not in use.
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  • 26.
    How do I visit a website on my phone?
    1. Tap the Internet Explorer tile on the Start screen or from the Application list.
    2. Tap the URL bar at the bottom of the screen.
    3. Enter the URL of the website you want to visit and press enter on your keyboard.
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  • 27.
    How many tabs can I open at once on my phone?
    You can have 6 tabs open at one time on your device.
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  • 28.
    How do I share a website with a friend?
    From the Internet Explorer application in portrait orientation:

    1. Tap the ellipsis (…).
    2. Tap share page.
    3. Choose how you want to share the website.
       *  Messaging
       * Email
       * Social Networks
    4. Enter the details as necessary and tap send.
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  • 29.
    How do I turn GPS ON/OFF?
    1. Go to the Applications list and tap Settings.
    2. Tap location.
    3. Move the slider to the On or Off position as desired.
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  • 30.
    How do I adjust the backlight on my device?
    1. Go to the Applications list and tap Settings.
    2. Tap brightness.
    3. Slide the Automatically adjust slider to Off.
    4. Tap the Level field.
    5. Tap the desired brightness level.

    NOTE: To conserve battery power, it is recommended to leave this setting on Automatic, or change it to low.
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  • 31.
    Something is wrong with my display; it goes dark after a few minutes of inactivity but my device..

    ...is still powered on. What is happening?

    The device is going into hibernation. It is still powered on, but the screen has gone to sleep to conserve power. To "wake" the device up, briefly press the Power button.

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  • 32.
    How do I clear my browsing history?
    From the Internet Explorer application in portrait orientation:

    1. Tap the ellipsis (…).
    2. Tap settings.
    3. Tap delete history.
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  • 33.
    How do I bookmark a website?
    From the Internet Explorer application in portrait orientation:
    1. Tap the ellipsis.
    2. Tap add to favorites.
    3. Edit the name of the bookmark as needed and tap the check mark.
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  • 34.
    How can I sync my contacts and Calendar to the cloud?

    If you already have a Live ID account set up on your device, your contacts and calendar are automatically syncing to your Windows Live account.

    If you do not have Live ID, you can create one using your device or at www.live.com.

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  • 35.
    How do I adjust my volume?
    Press the volume keys on the right side of the device.
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  • 36.
    What are the requirements for ringtones?
    Your ringtone needs to meet the following requirements before it can be used as a ringtone:
    * In MP3 or WMA format
    * Less than 40 seconds
    * Less than 1MB
    * Not protected with DRM (digital rights management)
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  • 37.
    Why did the display on my lock screen change automatically when I am listening to music?
    Once a music track has started playing, the lock screen will always contain the music controls to quickly play/pause the music or skip tracks.

    If the setting is enabled, your lock screen will also show the album art of the music that is playing.
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  • 38.
    How do I enable or prevent the lock screen from showing the artist of the music I am listening to?
    1. Go to the Applications list and tap Settings.
    2. Tap lock + wallpaper.
    3. Slide the Show artist when playing music slider to On or Off as desired.
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  • 39.
    How do I modify my Date and Time settings?
    1. From the Application list, tap Settings.
    2. Tap date & time.
    3. Slide the Set automatically slider to the Off position.
    4. Edit the date and time settings as desired.
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  • 40.
    What types of passwords are supported on my device?
    Windows Phone 7 supports numeric passwords with a minimum of 4 digits.
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  • 41.
    How does GPS work?
    A system of satellites orbits the earth, sending satellite data down towards the planet. The GPS receiver in your device scans the sky for these satellite signals, and triangulates your location based upon which satellites it receives its signal from.
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  • 42.
    Sometimes it takes a few minutes for GPS to find my location. What can I do?
    Make sure that you have a clear view to the sky. If you are still unable to get a signal, soft reset your device.
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  • 43.
    How do I use turn by turn directions in Bing Maps?
    1. From the Start screen or Applications list, tap Maps.
    2. Tap your desired destination on the map and tap the Navigate (up arrow) icon.
    3. Ensure the Start and End points are correct and tap the Enter key (right arrow) on the keyboard.
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  • 44.
    Does Bing Maps support audible turn by turn directions?Does Bing Maps support audible turn by turn directions?
    Currently, Bing Maps does not support audible turn by turn directions.
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  • 45.
    What is Local Scout?
    Local Scout is a Bing service that allows you to find local attractions within the following categories:

    * eat + drink
    * see + do
    * shop

    You can also read summaries, read or create reviews, or suggest changes. If you find a destination you would like to reference again, you can save it as a favorite, pin it to a live tile on the Start screen, or send it via email or text message.
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  • 46.
    What is needed to use the built-in GPS on my device for navigation?
    Bing Maps can be used to find locations and display maps and directions on the screen. For audible turn-by-turn directions, AT&T Navigator can be used (subscription required).
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  • 47.
    How do I add lock screen security to my phone?
    1. Go to the Applications list and tap Settings.
    2. Tap lock & wallpaper.
    3. Move the slider under Password to the right.
    4. Follow the instructions to enter and confirm a numeric password.
    5. Tap done.
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  • 48.
    How do I change my Live password?
    To change your Live password, can do so by visiting www.live.com from your computer.
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  • 49.
    How do I change a ringtone or notification sound?
    1. Go to the Applications list and tap Settings.
    2. Tap Ringtones & Sounds.
    3. Tap the box for the notification sound that you want to change.
    4. Tap the notification sound you would like to use.
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  • 50.
    How do I turn sound on/off when I am typing on the keyboard?
    1. Go to the Applications list and tap Settings.
    2. Tap ringtones & sounds.
    3. Under the Play sound for heading, uncheck Key press.
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  • 51.
    How do I turn sound on/off when I lock or unlock my phone?
    1. Go to the Applications list and tap Settings.
    2. Tap ringtones & sounds.
    3. Under the Play sound for heading, uncheck Lock and unlock.
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  • 52.
    How can I view documents stored on SkyDrive using my device?
    1. Go to Office from your Start screen or Application list.
    2. Navigate to the locations screen and tap SkyDrive.
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  • 53.
    How can I sync my device with my Mac?
    You can use the Windows Phone 7 Connector for Mac which is available here.
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  • 54.
    ZUNE is not recognizing my device, what can I do?

    The following tips are known to help fix this issue:

    * Power your device off and then back on while connected to your PC.
    * If you have Activesync or Windows Mobile Device Center installed on your PC, disable the USB connection in those programs.
    * Try a different USB port on your PC.
    * Try a different data cable.
    * Contact ZUNE for further assistance.

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