Before you proceed, please confirm that this software upgrade to 2.11.605.19 710RD is a newer version than what is currently loaded on your device.  If it is the same version, there is no need to reload the software.  Navigate to the Home screen then tap Menu > Settings > About phone > Software Information and locate the Software number.

WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens.  Do not remove the battery as this will stop the update and your device may be rendered inoperable!

Getting Started

  Before you proceed with the update, make sure you have done the following:

• Your device is currently running Software number 2.11.605.9. If you are running older software, please contact Customer Care.
• Set aside approximately 21 minutes to allow the device to update.
• Connect the device to a charger.
• Ensure the battery is charged to at least 25%.

Installation instructions

1. From the home screen, tap Menu



2. Tap Settings



3. Tap Software update



4. Tap Check new.



5. You will be notified that new software is available. Tap OK to start download.



6. Once the update is completed, tap OK to proceed with the software installation.



7. Installation will begin and device will reboot several times during the installation process.



8. Once the installation completes, device will start up on its own. Once you unlock your device, you will be greeted with a pop up box. Tap OK to dismiss the notification







You will be able to use your device. Congratulations, your device has now been updated to 2.11.605.19 710RD.

Important Information

• If you choose the Defer option, you will have to set a date and time to start the process. You can also manually install by going to Settings > Software update > Install deferred SW and choose Yes for the pop box that appears.
• If the system update fails to install, you will get an error screen. However, this only means the software did not install properly. Remove and re-insert the battery and power the device back on. The device will power back on with original software and will prompt you once again to install the system update.
• If your battery level is too low, the installation will not proceed. You will need to charge your device until it has enough battery power to continue. The update will not proceed if you less than 25% battery life left.
• If the device is in roaming condition, it will not able to initiate any software update connection including network initiated or user initiated session. The Check new option in Software update will be grayed out.
• To identify your software information, you can go to Settings > About phone > Software information. After performing the update, it should show 2.11.605.19 710RD.

Hardware Requirements (PC)

• Intel® Pentium® III or higher processor clock speed recommended
• 1GB of RAM or higher recommended
• XGA (1024 x 768) or higher-resolution video adapter and monitor
• 300 MB of available free hard disk space
• USB 2.0 is required
  

Software Requirements - Supported Operating Systems (PC)

• Windows XP Home / Professional / Media Center Edition, Service Pack 2 and 3 (32-Bit)
• Windows Vista Home Basic Edition / Home Premium / Business / Enterprise / Ultimate, Service Pack 1 (32 & 64-Bit)
• Windows 7 Home Basic Edition / Home Premium / Professional / Ultimate (32 & 64-Bit)

Outlook: Supported Versions

• Microsoft Office Outlook 2003, 2007 and 2010-32 & 64bit
• Microsoft Outlook Express

Installation Instructions

1. Click Download below to download htc_sync_3.0.5617_us.exe to your PC.
2. Run htc_sync_3.0.5617_us.exe to install it to your PC, and follow the Install Shield Wizard to finish the installation.
   (Suggestion: Please close all running programs and temporarily exit your anti-virus program when you install the HTC Sync)
3. Select the Complete Setup Type for faster and easier installation process, and then press Install to begin the installation. (For advanced users you could choose “Custom” to change the pre-defined shortcuts and the installed application folder path by your own.)
4. After you see the Install Shield Wizard has completed, please press Finish to exit the Wizard.

Start to use HTC Sync

1. Use the USB cable to connect your phone to the PC
2. When your phone prompts you to choose a type of USB connection, tap HTC Sync, and then tap Done.
3. Wait for HTC Sync to recognize your phone. On the Device setup screen, enter a name for your phone.
4. Click Save. The Device panel then opens. On the Device panel, you can set your sync options, see your phone's general information, check the used and available space on your storage card, and begin synchronization.

Tips

If you cannot see the HTC Sync option when you connect your phone to the computer via USB, please follow the Instructions below:

• Make sure you select USB Debugging in Settings > Applications > Development before connecting your phone to the computer
• Connect your Phone to the PC and wait 20 seconds for your phone to install HTC Sync on your phone.
• Unplug the USB sync cable.  Wait for 5 seconds.  Reconnect the Phone to the PC using the USB cable.
• Select HTC sync and wait for HTC Sync to recognize your Phone.  This process could take up to a minute your first time connecting to the computer.