Select an issue from the dropdown:
  • 1:
    How do I send an SMS from my device?

    On the Home Screen, tap Messages then Compose.

    Touch the “To” field to enter/select the recipient. Touch the “Add text” box to enter your message.

    Touch Send when complete.
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  • 2:
    What types of email does my device support?
    This device supports POP, IMAP, and Microsoft Exchange email.
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  • 3:
    How can I quickly switch to Speakerphone?
    While on the call, there is an on-screen button to enable/disable speakerphone.
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  • 4:
    How do I setup my Contact Card?
    My contact card provides a convenient way to store your personal contact information so that you can easily send it via MMS. In addition, you can log in to your Facebook and Flickr accounts to receive notifications of your contacts' updates and events. From the People application, tap on My profile at the top of the list of contacts.
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  • 5:
    How do I turn the phone function on and off?
    With the screen on and unlocked, press and hold the power button then select Airplane Mode. When you enable Airplane mode, all wireless radios on your phone are turned off, including the phone function, Bluetooth, and Wi-Fi.
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  • 6:
    How many email accounts can my device support?
    10 accounts; 1 integrated Gmail, and 9 other POP3/IMAP4/Exchange/Gmail accounts.
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  • 7:
    How do I setup my Email?

    From the Home Screen, touch the Mail icon.

    Select the account type (Exchange Activesync or Other (POP3/IMAP) and follow the onscreen prompts.

    Note: Gmail has its own stub app and should be set up by going to the All Applications Tab and selecting Gmail. Once you have set up your Gmail account, you will automatically be signed into all Google services.
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  • 8:
    How can I make a conference call?
    Establish the first call. Once connected, press Menu>Add Call. Dial the second call and touch Call and the first call is placed on hold. Once connected on the second call, touch Menu>Merge Calls.
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  • 9:
    How do I sync my contacts & calendar to Gmail?

    Your contacts will be backed up to the Google servers as long as you choose Google as the Contact type when saving or creating calendar events and contacts.

    Note: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory. Saving your contact as a ‘Google’ contact will ensure it gets backed up.

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  • 10:
    How can I combine my phone contacts to my Facebook accounts?

    In order to combine or link your contacts to your social networking accounts like Facebook, Twitter, or Flickr, from the Home screen tap All apps > People > tap the desired contact you want to link > Menu > Link > choose from which account you would like to link > tap the desired contact from the account > Done

    Note 1: All apps is the square icon in the lower left corner of the home screen that opens the phone's application menu.

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  • 11:
    Can I quickly call on a contact using a voice command?

    Yes you can actually command to make a call to a particular contact. To call out using voice command from the Home screen, go to All apps > Voice Dialer > give appropriate command to a particular contact, for example <call> <Amy> > and tap OK if the correct prompt is displayed on the screen.

    Note 1: All apps is the square icon in the lower left corner of the home screen that opens the phone's application menu.

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  • 12:
    How do I send and MMS from my device?
    Use the same steps as you would for SMS but before touching send, touch onscreen Paperclip icon or select Menu>Attach and attach your media file.
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  • 13:
    How can I disable my SMS/MMS Sent notifications?
    From within the Messages application, select Menu>Settings>Notification and modify the settings as desired.
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  • 14:
    Can I have my SMS/MMS automatically forwarded to another phone number or email address?

    Yes, you can set your SMS/MMS to be automatically forwarded to another phone number or email address by going to Home>All Applications> Messages>Menu>Settings>General then scroll down to Message Forwarding modify settings as desired. When this option is enabled, there will be a static icon on the Notification bar.

    Please check with AT&T for any additional charges for this service.
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  • 15:
    Why can't I view some attachments?
    Some attachments may not be supported. You may browse the Market to find programs that may support the file type you would like to view.
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  • 16:
    How do I setup multiple numbers in a single contact?

    Make sure that the contact is saved on either the phone memory or your Google account.

    To setup multiple numbers in a single contact, from the home screen press All apps > People then tap the contact that you wish to add details to and press Menu > Edit contact then you can add a phone number by pressing Add below phone.

    Note 1: All apps is the square icon in the lower left corner of the home screen that opens the phone's application menu.

    Note 2: You can also add other details like email, postal address and more by tapping the add option on the corresponding detail.

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  • 17:
    How do I access the Phone function on the device?
    From the Home screen, simply begin dialing the name or number of the contact on the keyboard. Alternatively, you can also press the green Talk button.
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  • 18:
    Can I sync my Hotmail contacts to my phone?

    The handset only supports synchronizing with a Gmail account by default, and you need to export your Hotmail contacts to your Gmail account first and then sync the handset with your Gmail account.

    You may search for instructions on how you can export your contacts from your Hotmail account and how to import the contacts to your Gmail account.

    You may also search for software that enables you to export your Hotmail contacts to the handset automatically in Android Market.

    To search Android Market, press All apps on the home screen and select Market. Search for the keyword transfer Hotmail contacts and it will give the relevant results.

    Note 1: To access Android Market, you must sign in to your Google Account first. Paid application availability will vary by region.

    Note 2: All apps is the square icon in the lower left corner of the home screen that opens the phone's application menu.

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  • 19:
    How can I set my contacts to use speed dial?
    You can set one of your contacts to use speed dialing by pressing the green Call key and selecting Menu > Speed dial > Add and then select the contacts you want to add to speed dial. Next, assign a phone number for that contact if you saved multiple number, assign a number on the dial pad for the speed dial then tap Save.

    To call a contact that has been assigned to a speed dial, from the home screen press on Phone > Menu > Speed Dial then tap on the contact you want to call, it will then call the contact directly.

    Note: There are also speed dial widgets you can use, such as Direct Dial that will place a speed dial icon directly on the home screen.
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  • 20:
    Can I set up more than one Gmail account on my device?
    You can add more than one Google Account on your device using the Mail application (the Gmail application only allows for one account to be set up). However, subsequent Google Accounts can only synchronize Gmail email and contacts. Other Google services, such as Android Market and Google Talk, use the first Google Account you set up on the device.
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  • 21:
    How can I adjust my in-call volume?
    While on an active call, press the Volume up/Volume down button on the left side of the device to adjust the in-call volume.

    Note: this option is only available while on an active call.
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  • 22:
    How do I answer Call Waiting?
    While on an active call, when a second call comes in, the incoming call screen will appear giving you the option to answer or decline the call. If you select Answer, the first call will be placed on hold while you accept the second. To switch between the calls, simply touch on the call you want to go to and the other call is placed on hold.
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  • 23:
    How can I put a call on Mute?
    While on the call, there is an onscreen button to enable/disable Mute.
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  • 24:
    How do I link a contact to Facebook?
    In the contacts menu, select any contact then tap the link icon in the upper right corner.
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  • 25:
    Why are messages marked as read when checking my Exchange Server email?
    Your Exchange Server may have settings, which by default, mark emails retrieved from your device as read. Please contact your system administrator to find out what settings your Exchange Server uses.
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  • 26:
    Can I add my signature when replying to e-mails on my device?
    In Mail on your device, tap Menu>More>Settings>General Settings>Use Signature and check the box to enable this function. Next, touch Signature and customize. Once complete, select Save. Once you have set up this option, all outbound email from all accounts set up on your device will have this signature.

    Note: There is not an option to set a different signature from different accounts on your device.
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  • 27:
    How do I send a meeting request from my phone?

    Press Home, and then tap All Programs > Calendar.

    Press Menu> New event (+).

    Select the desire calendar.

    Enter the event name, time, location, and description, and then set the event reminders and repetition.

    Do one of the following:

    For a Google Account calendar, tap the Guests box and then enter the email addresses of people you wish to invite. Separate multiple emails with a comma.

    For a Microsoft Exchange ActiveSync calendar, press > Meeting invitation. Tap and choose attendees from your contacts or Company Directory, enter your message, and then tap Send.

    Tap Save to add the event to the Calendar.
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  • 28:
    My SMS/MMS are deleting themselves, what can I do?

    Your SMS/MMS storage limit is limited in 2 ways:

    The amount of available memory on your device

    The advanced settings for the SMS/MMS threads found by going to Menu>Settings> Storage settings within the Messages app.

    Depending on the settings and availability listed above, your device may delete older SMS/MMS as the devices memory becomes low or based on any custom settings within the Messages application.
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