The software upgrade posted below provides several key enhancements for
your HTC Snap more
- Resolves an issue in which the HTC Snap can become stuck in
vibrate mode
- Resolves an issue in which the HTC Snap does not save ringtone
settings
- Includes a variety of minor bug fixes
Please read the following important notes before starting the
upgrade:
Before you proceed, please confirm that this software upgrade is a
newer version than what is currently loaded on your device. If it
is the same version (1.15.651.2) and your device is operating normally,
there is no need to reload the software. To determine what version is
running on your device, go to Start > Settings > More > More
> Device Information > Version on your device. If your ROM
version is not 1.15.651.2, you will need to perform the software update.
Before you run the ROM Upgrade Utility (RUU), make sure you check
and do the following first:
- If you are having challenges connecting with ActiveSync, please
try the following on your device: Start > Settings > All Settings
> Connections > USB to PC and de-select "enable faster data
synchronization."
- The standby and hibernation modes are disabled on the computer. Click here to view instructions on how to do this.
If using a laptop, make sure your laptop is plugged into a power source.
- All running applications on the computer have been closed.
- Ensure that your device has a battery level of at least 50%.
- The update can take up to 25 minutes so set aside time when you
will not be interrupted.
- All data will be deleted from the device during the upgrade
(music, pictures, 3rd party applications, etc). Be sure to back up all
of your data using ActiveSync (Windows Mobile Device Center, if you are
running Windows Vista) prior to upgrading. Click here to view detailed instructions on backing up
your data using ActiveSync.
- Do not interrupt the upgrade process or press any buttons until
the process has been completed (the device will reset itself when the
update is done).
General Procedure on Installing the ROM Update
- Back up your personal data from the Mobile Device to your
computer using ActiveSync (Windows Mobile Device Center, if you are
running Windows Vista) if you want to ensure you don’t lose any of your
data. Click here to view detailed instructions on backing up
your data using ActiveSync.
- On your computer, run the ROM Update Utility (RUU) to install
the ROM update to your Mobile Device. Click here to view detailed instructions on installing
the ROM update.
- Restore your personal data back to your Mobile Device using
ActiveSync (Windows Mobile Device Center, if you are running Windows
Vista). (Optional) Click here to view detailed instructions on restoring
your data using ActiveSync.
WARNING: During the upgrade process, do not attempt to
make/receive calls, press any buttons on your device or disconnect the
device from the USB cable as this will stop the update and your device
will be rendered inoperable!!!
Having trouble installing your ROM update? View the Troubleshooting Guide to find out how to recover
from errors and get common installation questions answered.
WARNING: Users should not attempt to load an older version of
HTC Snap software after loading version 1.15.651.2. Please delete any
earlier versions of the Snap software you may have downloaded previously
to your PC.
If you misplaced the CD that came with your device, use the links
below to download any software you need to synchronize your device with
your computer.
ActiveSync (for Windows XP users)
http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx
Mobile Device Center (for Windows Vista Users)
http://www.microsoft.com/windowsmobile/devicecenter.mspx
Microsoft Outlook Trial Version (for Windows XP and Vista users)
http://www.microsoft.com/windowsmobile/outlooktrial.mspx
