• 1:
    My phone won’t power on. What can I do?

    If your phone will not power on, your battery may be drained or not seated correctly.


    • If the battery is completely dead, the phone will need to charge for a few minutes and then should power on once this happens. When plugging the phone into the charging, the notification light may not light up immediately as the battery is completely dead. Let it charge for about 20 minutes before trying to power on.
    • Make sure you are using the AC charger that was supplied with your phone.
    • Try another battery.
    • If the phone still will not power on, contact your wireless carrier for further assistance.
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  • 2:
    How can I access the storage card that is in my phone to add/remove files from it?
    1. With the Storage card in the phone, connect it to your PC using the provided data cable.
    2. Once connected, open the Notifications menu (by tapping and holding the Notification bar and then dragging it down) and tap Select to change USB connection type.
    3. Select Disk Drive Mode.
    4. Tap Done.
    5. On your PC, go to My Computer and you will see a listing for your phone which is actually the SD Card. Open that drive and make the desired changes.
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  • 3:
    I can't see pictures or other media stored on my microSD card on my phone. What can I do?

    If you are unable to see pictures stored on your microSD card using Gallery, first ensure your phone is not mounted as a Disk Drive.

    1. Open the Notifications menu (by pressing and holding the Notification bar and then dragging it down) and tap Select to change USB connection type.
    2. Tap Charge Only.

    If your phone is not connected to your computer or is set to Charge Only, make sure the memory card is installed properly.

    1. Power your phone off.
    2. Remove the back cover.
    3. Remove and reseat the memory card. Ensure it completely set in in its slot.

    If the card is still not recognized, it may be damaged or corrupted. Contact your carrier for further support .

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  • 4:
    My phone has gotten warm and appears to have stopped charging. What is happening?

    When using the phone for prolonged periods of time, such as when you're talking on the phone, charging the battery or browsing the web, the phone may become warm. In most cases, this condition is normal and therefore should not be interpreted as a problem with the phone.

    The phone has a protection feature that if the phone becomes too warm (due to use of GPS or Bluetooth while charging, using the phone as a wireless modem, etc.), the auto protection feature will be triggered and the charging process will be stopped. Once the phone cools down, it will then begin charging again.

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  • 5:
    How do I optimize my battery life?

    There are different features such as watching YouTube, listening to music, programs running in the background, using Wi-Fi/Bluetooth®/GPS, and constantly synchronizing e-mail that can drain the battery quickly.

    To improve battery life, refer to the following tips:

    • When your phone is not in use, press the Power key to switch off the screen
    • Select a shorter idle time before the phone screen switches off and lower the screen brightness
    1. From the Home screen press the Menu key.
    2. Tap Settings.
    3. Tap Display.
    4. Tap Brightness or Screen timeout.
    • Use the AC adapter to plug your phone into an external power outlet whenever possible.
    • Turn wireless radios (such as Wi-Fi, Bluetooth, GPS, etc.) off when you are not using them.
    • Turn off background data synchronization.
    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Accounts & sync.
    4. Uncheck Background data.
      Note: You will have to manually update any application that requires constant updates (e.g. weather, email, stocks or Facebook)
    • Utilize the Power mode option.
    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Power.
    4. Tap Power mode.
    5. Tap Economy.

    Note: You can modify when you want Power saver to begin based on how much battery life you have left.
    Note 2: You can also set what options you want to turn off to converse power by going through the Economy mode setting.

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  • 6:
    How long should it take to charge my battery?

    Your battery can take up to 4 hours to fully charge using the AC charger. It will take much longer using the USB as that is the trickle charge function.

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  • 7:
    Why does it take so long to charge my phone using USB?

    The USB cable acts as a trickle charger when plugged into a PC, so it takes longer a wall charger to recharge your phone. While the USB will work, it is recommended to use the AC charger, especially if the battery level reaches 10% or below.

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  • 8:
    How do I charge the battery?

    Tip: If the battery level is below 25%, use the AC adapter instead of a car charger or USB cable.

    1. Connect the small end of the charger cable to the USB port on the side of the phone.
    2. Plug the other end of the charger cable into a wall outlet. If using the USB cable, plug the other end into a USB port on a computer.
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  • 9:
    Can I install applications on my microSD card?

    Programs can only be initially installed on your phone's internal storage. However, after the application has been installed you can move it to your storage card.

    1. From the Home screen, go press the Menu key.
    2. Tap Settings.
    3. Tap Applications.
    4. Tap Manage Applications.
    5. Tap the applications you wish to move to your storage and tap Move to SD Card.

    Note: This option may not be available for all applications and if you remove your storage card from your phone, you will no longer have access to applications that you have moved to it.

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  • 10:
    How do I keep the screen turned ON while charging the phone?
    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Applications.
    4. Tap Development.
    5. Tap to check the Stay awake.

    Note: When enabled, this feature may cause the phone to take significantly longer to charge.

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  • 11:
    How do I view the available memory on my memory card?
    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap SD & phone storage.
    4. Under SD card, view Available space.
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