Answers to some common questions
  • 1.
    How do I install applications on my micro SD card?

    By default, all applications on the handset are installed to the phone memory. An application can only be moved to the micro SD card if it was designed by the developer to have that function. To move applications to the micro SD card:

    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Applications.
    4. Tap Manage applications.
    5. Tap on the application that you want to install on the micro SD card then tap Move to SD card.

    Note 1: If the Move to SD card option is grayed out, this means that the application does not have the capability to be installed on the micro SD card. Please contact the developer for support details.

    Note 2: You will not be able to use the applications on the micro SD card if the handset is connected to a computer and in Disk drive mode.

    Note 3: Applications installed on the micro SD card will only work on the phone the application was downloaded to.

    Note 4: If the card is removed, the application will not show up in the All apps menu.
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  • 2.
    How do I stop applications from running in the background?

    Your phone has two methods of managing memory and stopping applications:

    1.     Task Manager – Accessible by opening the Notifications bar, tapping Quick Settings tab, and then tapping Total Memory.

    2.     Running Services

    a.     From the Home screen, press the Menu key.

    b.     Tap Settings.

    c.     Tap Applications.

    d.     Tap Running Services.

    e.     Tap the service you wish to close, and tap Stop.
    Note: There are important system processes available in this view, so be very careful to only stop processes that you recognize.

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  • 3.
    I have taken a picture or video and would now like to send it to my friend, how...

    ...can I do that?

    Once you have captured the image, tap the Share icon and select how you want to send the image (Bluetooth, Facebook, Facebook for HTC Sense, Flickr, Gmail, Mail, Messages, Peep, or Picasa) and follow the prompts.

    If the camera has returned to the viewfinder, or you are viewing a picture from the Gallery, tap anywhere on the picture to display the available options including the Share icon.
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  • 4.
    What is Polaris Office?

    Polaris Office comes pre-loaded on the phone and can be used to open and view office documents (Word, Excel, PowerPoint) received in email as attachments or stored on the SD Card. See the General and Other category for more information.

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  • 5.
    How do I move music from a computer to the memory card in the phone?
    1. Connect the phone to your computer using the USB cable.
    2. Tap Disk drive.
    3. If the Choose a connection type pop-up does not display, tap the top of the screen and drag down to display the notifications window.
      • Tap Charge only / Select to change USB connection type.
        Note: The main title of this item may say Disk drive, Charge only, HTC Sync, USB tethering, or Internet pass-through, depending on the current USB connection settings
    4. Tap Done.
    5. On the computer when the Removable Disk window appears, click Open folder to view files using Windows Explorer.
    6. Click OK.
    7. Copy and paste or drag and drop the file to the Removable Disk folder from another folder on your computer such as your music folder.
    8. When you are done moving files, click the Safely Remove Hardware icon.
    9. Click Safely remove Mass Storage Device.
    10. On your phone’s Home screen, tap the top of the screen and drag down to display the notifications window.
    11. Tap Disk drive / Select to change USB connection type.
    12. Tap Charge only.
    13. Disconnect your phone from the computer.

    Once your music has been added to the memory card, you can play your music files with the Music application.

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  • 6.
    What is Internet?

    Internet is the standard web browser for Android. The web browser supports full Flash 10 and HTML 5 viewing. You can also open multiple browser windows. See the Connectivity and Internet category for more information.

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  • 7.
    How do I enable automatic updating for my applications?
    1. From the home screen, press the All apps button
    2. Tap Market.
    3. Tap Menu.
    4. Tap My apps.
    5. Tap the application you want to automatically update, and then tap to check Allow automatic updating.

    Note: A manual update might still be required if the security settings for the application is changed with a new version.

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  • 8.
    What is Market?

    Market is the application that provides access to the Android Market. Market offers both Free and Paid applications for Android users. When downloading content from Market, be aware that the applications offered have not been tested by HTC or your mobile operator and that all Market application support is the responsibility of the Developer of that application; not HTC or your mobile operator.

    To access Market, you will need a Google account (Gmail username/password). If a Google account has not been set up when you first access Market, you will be prompted to set one up before continuing.

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  • 9.
    What is Gallery and how do I use it?

    Gallery is an application that allows you to view and manage your pictures and videos on your phone. See the Multimedia category for more information.

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  • 10.
    How do I disconnect my Facebook account from my phone?
    1. While viewing a web page, press the Menu key.
    2. Tap Settings.
    3. Tap Accounts & sync.
    4. Tap Facebook or Facebook for HTC Sense.
    5. Tap Remove Account.
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  • 11.
    How do I play music files?
    1. From the Home screen, tap the All apps button.
    2. Tap Music.
    3. Tap on the artist whose song you want to play. Alternatively, you can also view by Albums, Playlists, Songs and Genres by tapping on Categories (top right).
    4. Navigate to the desired song and tap it to begin playback.
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  • 12.
    How do I install applications that are not in the Android Market?

    To enable installation of non-Market applications, you must first enable applications from unknown sources.

    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Applications.
    4. Tap to check Unknown sources. Once this is enabled, install the application as directed by the developer’s Web site.
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  • 13.
    How do I download album covers for my music?
    1. From the Home screen, tap the All apps button.
    2. Tap Music.
    3. Press the Menu key.
    4. Tap Update album art.
    5. Choose Auto update, Update all or Update current.
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  • 14.
    How do I modify my camera settings so I can shoot better photos?

    While using the Camera application, press the Menu key to display the various settings.

    • Image adjustments gives you the ability to change the following qualities of your pictures: Exposure, Contrast, Saturation, and Sharpness.
    • White Balance gives you the ability to fine tune your pictures based on the lighting conditions, Auto, Incandescent, Fluorescent, Daylight, and Cloudy.
    • ISO changes the speed of the shutter, generally the darker your environment you are taking pictures in, the higher the ISO setting should be.
    • Enabling Auto enhance, Auto focus, and Face detection will also help produce higher quality images.
    You can also use Scenes to intelligently change your camera settings based on your situation, such as Landscape, Action or Close up.
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  • 15.
    How can I install an application I downloaded from my PC to my phone?

    To enable the manual installation of an application, you must first enable applications from unknown sources (see the How do I install applications that are not in the Android Market? FAQ). Next, you must make sure that the installer is an .apk file, as this is the only file type that can be installed on the Android OS.

    After you have downloaded the installation file to your computer, use the micro USB cable to connect the phone to your computer. When prompted, choose
    Disk drive as the connection type on your phone. On your computer, go to the newly mounted Removable Disk and then copy the file to the microSD card. Once the transfer is finished, disconnect your phone from your computer.

    In order for you to be able to access the file and install it on your phone, you will need a file manager application installed. From the Home screen, tap the
    All apps button, tap Market and search for the keyword “file manager.” Locate and download a file manager application.

    Using your file manager, open the folder where you copied the file. Tap the installation file then tap Install. Once the application is installed, it will be available in your All apps menu.

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  • 16.
    What is Google Search?

    Google search allows you search content on the web as well as your device using text or voice input.

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  • 17.
    What features are included in Calendar?

    Calendar allows you to view multiple calendars from different sources (Exchange, Facebook, Google and personal). You can view your calendar by agenda, day, week, or month. You can add events to each different calendar. You can also invite people to meetings.

    • To add a new calendar item, go to All apps > Calendar. Tap the Add event button in the top-right corner.
    • To select which calendar you want to add the event to, in the New Event window, tap the button at the top and pick the calendar you wish to add the event to from the pop-up.
    • To add someone to the meeting, tap the To field under the calendar name and type the desired meeting recipients. Alternatively, tap the People icon to the right of the To field and select attendees from your address book by checking the box(es) next to the contact name(s). Tap Done when finished selecting recipients.
    • To set a location for your event you can enter an address or you can use maps to select a location by tapping the button next to the Event Location field.
    • Once all desired fields are filled out, tap Save
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  • 18.
    How do I delete or uninstall games or applications?
    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Applications.
    4. Tap Manage applications.
    5. Tap the application that you want to delete.
    6. Tap Uninstall.
    7. Tap OK.
    8. Tap OK again.
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  • 19.
    Where can I find more information about Android, Market and Google applications for Android?
    For more information about Android and Google applications please visit
    http://www.google.com/support/mobile/bin/topic.py?hl=en&topic=13588
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  • 20.
    How do I switch between running programs?

    Press and hold the Home button from any screen to show 8 recently accessed programs, and then tap the icon for the program you want to bring back into view.

    Alternatively, you can also open the notification and see a list of your 8 recently accessed programs.

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  • 21.
    What is Mobile Hotspot?

    Mobile Hotspot is an application that allows you to wirelessly share your phones internet with up to 5 other Wi-Fi enabled devices. See the Connectivity and Internet category for more information.

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  • 22.
    What is People?

    People is your contact management application. See the Contacts category for more information.

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  • 23.
    How do I download free games or applications with Android Market?
    1. From the Home screen, tap the All apps button.
    2. Tap the Market icon.
    3. If required, tap Accept to accept the Android Market Terms of Service.
    4. Tap Apps.
    5. Tap All applications, or the desired application category.
    6. Tap Top free to view free applications.
    7. Tap the desired application.
    8. Tap Install.
    9. If required, tap OK on the message about application access.
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  • 24.
    How do I watch YouTube?
    From the Home screen, tap the All apps button, and then tap YouTube. To view videos by category, press the Menu key, tap Browse and then select the desired category.

    You may also to sign into or create an account with YouTube by pressing the Menu key and tapping My Account.
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  • 25.
    How do I edit a video length?
    1. From the Home screen, press the All apps button.
    2. Tap Gallery.
    3. Tap All videos.
    4. Tap the video you wish to edit.
    5. The video will start playing.
    6. Tap More.
    7. Tap Trim.
    8. Move the handles on the left and right of the slider to your preferred video length.
    9. Tap Done.
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  • 26.
    What is Latitude and how do I use it?

    Latitude allows you to see your friend’s location on a map. You can track who is going where as long as they have added you to their latitude list. Select your friends for real time updates of their locations.

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  • 27.
    What is News?

    News is an HTC Sense application that allows you to read updates from RSS news feeds.

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  • 28.
    What is Talk?

    Talk is a Google application that allows you to chat with your Google contacts. See the Messaging category for more information.

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  • 29.
    How do I create a new playlist?
    1. From the Home screen, tap the All apps button.
    2. Tap Music.
    3. Tap Categories in the top right and choose Playlists.
    4. Tap Add in the top right corner.
    5. Enter the playlist name.
    6. Tap Songs (plus icon).
    7. Choose the songs you want to add. You can also browse the songs by choosing different categories by tapping on Categories and selecting Artists, Albums, Songs or Genres.
    8. Tap to check the songs you wish to add to the playlist.
    9. Tap Add.
    10. Repeat steps 7-10 to add additional songs.
    11. Once you have added all the songs to your playlist, tap Save.
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  • 30.
    How do I access voice commands on the phone?

    You can use voice commands on your handset by launching the Voice Search application from the All apps menu. You can also quickly launch Voice Search by pressing and holding the Search key (magnifying glass) from any menu.

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  • 31.
    What is Settings?

    Settings gives you all of the options to configure and personalize your phone, including Wireless & networks, Security, and Privacy. See the Settings category for more information.

    Note: You can also access the Settings menu from the Home screen by pressing the Menu key and tapping Settings.

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  • 32.
    How do I view all applications on my phone?

    To view all applications on your phone, tap the All Apps icon (tiled squares) in the bottom-left corner of your screen.

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  • 33.
    What is FriendStream™ and how do I access it?

    FriendStream provides status updates from your Facebook™, Twitter™, and Flickr® accounts in one place (after you have set each up on your phone) and can also broadcast a single comment simultaneously to Facebook and Twitter.

    To set up your Facebook, Twitter or Flickr accounts to use with Friend Stream:

    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Accounts & sync.
    4. Tap Add account.
    5. Tap Facebook /Twitter for HTC Sense / Flickr. Follow the instructions to set up or create your accounts.
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  • 34.
    Does the camera come with a flash?

    Yes, the camera for this phone comes with a built in LED flash that is set to Auto by default. These settings can be changed within the camera settings. The LED can also be used as a continuous light source when filming video in camcorder mode.

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  • 35.
    How do I use the flash as a lighting source when I shoot videos in dim lighting conditions?

    While using the camera in Camcorder mode, tap the Flash icon (located below the shutter button while in landscape mode) to enable it to be used as a lighting source.
     
    Note
    : Using the flash as a light source may shorten the handset's battery life. See the Power and Battery category for tips to optimize your battery life.

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  • 36.
    How do I access the video camera on my phone?

    While in the Camera application, tap Mode and then tap Video.

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  • 37.
    How do I take a self-portrait?

    From within the Camera application, tap Mode and tap Front. Once you see yourself in the viewfinder, tap the shutter icon to capture the self-portrait.

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  • 38.
    How do I disconnect a social networking account from my phone?
    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Accounts & Sync.
    4. Tap the listing for the social networking account you want to remove and then tap Remove account.
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  • 39.
    What is Gmail?

    The Gmail application is used to manage the email associated to the default Google account on your phone, and is designed to have many of the same features as the Gmail website. Once you have set up your default Google account, this application will automatically be configured. You can also use this application to manage your secondary Gmail accounts if you have more than one.

    Note: You can set up additional Gmail accounts in the Mail application, however you will not have the same feature set as is available in the Gmail application.

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  • 40.
    How do I Troubleshoot Android Market Connections?

    If applications are stuck in a "Starting Download" state when installing from the Market, the connection with the Market service may need to be restored.

    1. Open the Phone dialer.
    2. Enter *#*#checkin#*#*
    3. Note: You should see *#*#2432546#*#*
    4. The dialer entry will become blank, and then you should receive a notification in the notification bar confirming the connection.
    5. Return to the Market and the applications should begin downloading as normal.
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  • 41.
    How do I add music files to a playlist?
    1. From the Home screen, tap the All apps button.
    2. Tap Music.
    3. Tap Categories in the top right and choose Playlists.
    4. Tap the desired playlist.
    5. Press the Menu key.
    6. Tap Edit playlist.
    7. Tap Songs (plus icon).
    8. Choose the songs you want to add. You can also browse the songs by choosing different categories by tapping on Categories and selecting Artists, Albums, Songs or Genres.
    9. Tap to check the songs you wish to add to the playlist.
    10. Tap Add.
    11. Repeat steps 7-10 to add additional songs.
    12. Once you have added all the songs to your playlist, tap Save.
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  • 42.
    What is Setup?

    Setup is an application goes through the initial setup process of your phone. It allows you to pick your language, transfer contacts from an older phone through Backup Assistant, and set up a data connection, email and your social networks.

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  • 43.
    What is Watch?

    Watch is an HTC Sense application that allows you to purchase or rent movies or TV shows and watch them on your phone. A Watch account and a major credit card are required to purchase content. See the Watch category for more information.

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  • 44.
    What is Weather?

    Weather is an HTC Sense application that allows you to see the current day and4-day weather forecast. You can save up to 15 different locations, including one that will automatically update based on your location for a total of 16 locations.

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  • 45.
    What is Voice Recorder?

    Voice Recorder allows you to record a voice note using your phone. Once you have recorded and saved a voice note, you can choose to share it using Messaging, Email, Gmail or Bluetooth.

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  • 46.
    Can the camera auto-detect the lighting conditions?

    By default, your phone is set to auto detect the lighting conditions in which you are taking pictures. If you would like to have more control over the way your pictures are taken you can do so in the Settings menu.

    1. From within the Camera application, tap Menu.
    2. Tap White balance.
      • Your choices are Auto, Incandescent, Fluorescent, Daylight, and Cloudy.
      • Adjusting the white balance will let you fine tune your pictures for the lighting environment in which you are taking pictures in.

    Your phone also has the ability to change the ISO speed to adjust to different lighting conditions. If you are unsure of what this setting can do with your pictures, it is recommended to leave the setting at Auto to automate the ISO settings.

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  • 47.
    What is Voice Search?

    Voice search allows you to perform multiple voice activated functions such as:

    “Send text to john, when is our meeting?” or “Navigate to Vancouver, BC”
    You can select Help in the Voice Search screen to find out more voice activated functions.

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  • 48.
    How do I view my social networking contacts in People?

    You can choose to view your social networking contacts (such as Facebook or Twitter) in the People application, which will then allow you to search those accounts for contact information, link to status updates, comment on Facebook Walls and more.

    To view these contacts from within the People application, tap People, check the accounts you would like to see and then tap Done.

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  • 49.
    What is Places?

    Places is Google’s Point of Interest application. See the GPS category for more information.

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  • 50.
    What is Messages?

    Messages is the application used to send and receive text (SMS) or multimedia (MMS) messages. See the Messaging category for more information.

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  • 51.
    What is Call history and how do I use it?

    To sort your call history

    1. From the Home screen, tap the Phone button.
    2. Tap Call history.
    3. Press the Menu key.
    4. Tap View.
    5. Select which item you would like to view and your call history will filter out the rest
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  • 52.
    How do I use the application shortcuts on the lock screen?

    In order to use the application shortcuts on the lock screen, drag the application shortcut to the middle of the ring at the bottom of the lock screen then release. This will unlock the screen and launch the application you chose.

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  • 53.
    How do I post pictures or videos to Facebook?
    1. While viewing a photo album in the Gallery, tap Share.
    2. Facebook for HTC Sense.
    3. Select the desired picture(s) or video(s).
    4. Tap Next.
    5. Edit the details and tap Done.
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  • 54.
    How do I set up my Facebook account?

    The option to set up your Facebook account is available during the initial setup of your phone. If this step was skipped, you can add an account at any time.

    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Accounts & sync.
    4. Tap Add account.
    5. Tap Facebook.
    6. Enter your account details and then tap Sign in.
    7. Follow the prompts to set up your Facebook account.
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  • 55.
    How do I update my status on Facebook?

    There are two ways to update your Facebook status: the Facebook application and Friend Stream.

    Facebook Application

    1. From the Home screen, tap the All Apps button.
    2. Tap Facebook.
    3. Enter your status in the What’s on your mind field.
    4. Tap Share.

    FriendStream

    1. From the Home screen, tap the All Apps button.
    2. Tap FriendStream.
    3. Enter your status in the What’s on your mind field.
    4. Tap Post
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  • 56.
    What is Downloads?

    Downloads is an interface where you can quickly access files you have downloaded from the internet. You can toggle the list to Sort by size or Sort by time by tapping Menu and making your selection.

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  • 57.
    What is Navigation?

    Navigation is Google’s voice guided navigation software. It uses your existing data plan for map data. See the GPS category for more information.

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  • 58.
    How do I access the camera on my phone?
    1. On the Home Screen, tap the All apps button.
    2. Tap Camera.

    Note: An SD Card must be installed in order to use the camera on this phone.

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  • 59.
    How do I set up the Weather application so that my local weather information is displayed?

    In order to have the Weather information update automatically as you change locations, the Location setting needs to be enabled for GPS. You are prompted to select this option during the initial set up of the phone. If need be, these settings can also be manually changed:

    1. From the Home screen, press the Menu key.
    2. Tap Settings.
    3. Tap Location.
    4. Tap to check Google Location Services.
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  • 60.
    What is YouTube?

    The YouTube application gives you access to YouTube video content, specially formatted for your Android phone. You can access your YouTube channel by pressing the Menu key, tapping My channel and then logging in using your Google or YouTube account.

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  • 61.
    How do I download paid games or applications with Android Market?
    1. From the Home screen, tap the All apps button.
    2. Tap the Market icon.
    3. If required, tap Accept to accept the Android Market Terms of Service.
    4. Tap Apps.
    5. Tap All applications, or the desired application category.
    6. Verify that Top Paid is selected.
    7. Tap the desired application.
    8. Tap Buy.
    9. If required, tap OK on the message about application access.
    10. Enter your credit card information and billing address.
    11. Tap Buy now: $x.xx.
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  • 62.
    What is Mail?

    The Mail application allows you configure and view your email. See the Email category for more information.

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  • 63.
    What is Maps?

    Maps is a mobile version of Google Maps. See the GPS category for more information.

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  • 64.
    How do I share a website link on Facebook?
    1. While viewing a web page, press the Menu key.
    2. Tap More.
    3. Tap Share page.
    4. Tap Facebook.
    5. Enter a comment if desired and tap Share.
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