Answers to some common questions
  • 1.
    I like HTC BlinkFeed, but how do I use Android widgets? Can I replace HTC Blinkfeed with Android widgets?
    Currently no, but Android widgets can be added to the other home screen panels. You can have up to four home screen panels to the right of the HTC BlinkFeed. These support all the standard widgets, apps and shortcuts.
    3 People found this helpful
  • 2.
    How much power does HTC BlinkFeed use?
    Power use is minimal even when HTC BlinkFeed is frequently updating feeds. Browsing through the feeds uses about just the same power as any onscreen operation.
    3 People found this helpful
  • 3.
    How many different types of cases do you have?
    There are 2 case choices for HTC One – Double Dip, Double Dip Flip, and a number of phone cases from 3rd party manufacturers like Belkin, Otterbox, Speck, and Casemate. HTC’s Double Dip is composed of 3 pieces that fully wrap the phone and provide solid screen protection. Besides overall protection, Double Dip Flip offers an angle-viewing experience with its flip stand.
    1 People found this helpful
  • 4.
    I live in a hot/warm climate, will this affect my battery?
    Hot environment can cause the phone to reach unsafe operating temperatures quicker. Please make sure you do not use your phone in direct sunlight. If your phone gets hot and uncomfortable to the touch, turn off your phone and wait until it cools down before you use it again.
    6 People found this helpful
  • 5.
    How can I check if I have the latest software updates on my phone?
    1. Slide the Notifications panel open, and then tap Settings.
    2. Tap About > Software updates > Check now.
    8 People found this helpful
  • 6.
    How many apps can go into a folder?
    Folders can contain between 2 to 16 apps. Apps moved to folders or onto the launch bar are automatically removed from the All apps screen.
    2 People found this helpful
  • 7.
    Can I remove the weather widget from the top of HTC Blinkfeed?
    The new redesigned weather widget is not removable. It contains a wealth of information which include the current weather, time, date, and location. The widget is also a shortcut to apps. Clicking on the time brings up the Clock app. Clicking on the weather brings up the weather app. The new HTC weather widget is located on the top and will be out of view once you scroll down the screen.
    0 People found this helpful
  • 8.
    What should I do if my phone storage is low?
    Please follow the tips below to optimize the usage of your phone storage: 1. Free up your phone storage: (*Reminder: Back up your content before you remove any content from your device.) 1.1 Via your PC: Connect your phone to your PC > open the file browser > manage & remove content in the "Internal storage" folder under "Portable device" category. 1.2 Via your phone:  1.2.1 Remove content from the Polaris Office, Gallery, Music apps.  1.2.2 Remove downloaded apps: Slide the notifications panel open > tap Setting > Apps > Downloaded > Tap the application you seldom use > Uninstall  1.2.3 Remove unnecessary mails in the mail app. 2. Make the download email interval/ size as short/ small as possible. (Take Exchange email for example: Slide the notifications panel open > tap Settings > Accounts & sync > tap Exchange ActiveSync > tap General settings > choose "1 day" from "Download past mail" list & "Headers only" from "Mail size limit" list)
    1 People found this helpful
  • 9.
    How do I extend the battery life of my phone?
    Here are some battery saving tips:
    1. Slide the notifications panel open, and turn on the "Power saver".
    2. Turn off the display when you're not using it.
    3. Reduce screen brightness under your specific visual habit
    4. Turn off wireless connections such as the data connection, Wi-Fi, GPS, and Bluetooth when not in use.
    5. Check battery usage in Settings > Power and tap applications not in use to stop them accordingly.
    6. Make sure there is no apps run or sync data in the background. Slide the notification panel open > tap Settings > Apps > swipe to the Running tab > Tap the application you don't use now > Stop.
    6 People found this helpful
  • 10.
    Can I group apps by pages?
    No. In Custom view, apps automatically rearrange when you move their icons around, saving screen space. You can also group similar apps into convenient folders. Just drag an app over another to create a new folder. You can choose to view the All apps screen in either a 3 x 4 or 4 x 5 grid size.
    0 People found this helpful
  • 11.
    How do I prioritize my favorite feed so I can see its content on the first page?
    Just set up HTC BlinkFeed’s Highlights to show your favorite feed. Scroll to the top of the feeds, pull down the screen to see the Highlights option, and then tap Highlights > … to select the feed source.
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  • 12.
    Why does my phone get warm?
    Your phone may get warm while you're using it for a long time in phone calls, web browsing or charging etc. If the operating temperature of your phone makes you feel uncomfortable, please stop any operations on your phone. Please contact HTC customer service for further asistance.
    3 People found this helpful
  • 13.
    How do I scroll to the top of the page quickly?
    HTC BlinkFeed is the default home screen. Press the Home button to return to where you last left off . If you’re already on HTC BlinkFeed, pressing the Home button scrolls to the top of the screen.
    1 People found this helpful
  • 14.
    Why has HTC removed the Menu button?
    With the evolution of Android, more and more Android apps are including the Menu button on their interface which commonly appears on the upper right corner of the screen. For legacy Android apps, a Menu button bar will appear at the bottom of the screen. The need for a dedicated Menu button is decreasing. HTC always strives to provide the best and simplest user experience, thus made the decision to remove the Menu button from HTC One.
    2 People found this helpful
  • 15.
    What are the major differences between HTC Sense 4, 4+, and Sense 5?
    HTC Sense 4+ was an improvement over Sense 4, where we introduced several major innovations in camera, sound, and entertainment with the HTC One X. With HTC Sense 5, we are introducing a major groundbreaking experience all the way from the design, hardware components, to revolutionary experiences like the new HTC BlinkFeed home screen, front facing dual stereo speakers, and HTC Zoe™. With over 300 new features from the previous Sense version, you will find every aspect of the phone more intuitive, faster, and entertaining.
    0 People found this helpful
  • 16.
    Can I change the refresh schedule?
    The phone automatically refreshes every 2 hours on mobile data network or hourly on Wi-Fi. While the phone is charging and connected to Wi-Fi, it refreshes every 15 minutes. You can refresh HTC BlinkFeed anytime by pulling down the top of the screen. Pull down to refresh is now part of the many gestures supported on HTC Sense 5 and works in the Mail app as well.
    1 People found this helpful
  • 17.
    Can I have two country or region sources on my HTC One?
    HTC BlinkFeed is designed to provide information from one country or region at a single time. It also includes global content.
    2 People found this helpful
  • 18.
    Can I add an RSS feed?
    HTC BlinkFeed is updated and managed in our centralized server. Since an RSS feed requires gathering information across multiple servers, we do not offer this function at this moment. RSS feed is being considered for future versions.
    1 People found this helpful
  • 19.
    What are some of the power management features?
    The HTC One is equipped with a 2300 mAH battery. But more than that, we have Power Saver mode to optimize the phone’s power consumption so you can enjoy talk time of up to 1061 minutes on WCDMA or 1574 minutes on GSM. We have also increased the standby time to over 440 hours!
    1 People found this helpful
  • 20.
    What is the RAM usage of HTC Blinkfeed? Will it downgrade the phone’s system performance?
    The RAM usage depends on how many services, apps, and categories are selected. The phone’s system performance has been optimized to provide you with the best experience.
    2 People found this helpful
  • 21.
    How do I find the IMEI/MEID of my phone?
    To find the IMEI/IMEID of your phone, you can check one of the following:

    1. Press and hold the top of your screen and then slide downward to open the Notifications panel. Tap Settings > About phone > Phone identity 2. On the phone keypad, dial *#06#; this will automatically display the phone's IMEI. 3. If your phone has a removable battery, remove the back cover and take the battery out. There's a sticker on the inside that shows the IMEI/MEID. If it’s non-removable battery device, check SIM tray.
    0 People found this helpful
  • 22.
    Why is my internal storage less than advertised?
    The space shown on the box and in advertisements is the total storage capacity of the phone, and in fact does exist in the phone. The total storage space is divided into internal storage and phone storage, and part of the space is being used to make sure your phone is running at optimal performance levels.
    0 People found this helpful
  • 23.
    Do I need a Google account to use my Android phone?
    Although you do not need a Google Account to use your phone, signing in to your Google Account lets you take full advantage of Google apps and services such as Google Maps, Gmail, YouTube, and more.
    1 People found this helpful
  • 24.
    What are the major differences between HTC Sense & Samsung’s TouchWiz?
    HTC Sense is the result of the commitment to excellent user experience from HTC ever since Android first came out, while Samsung’s TouchWiz has been inconsistently supported in different Samsung devices. Also, HTC Sense has consistently received higher user satisfaction over Samsung’s interface on major surveys such as JD Powers since the beginning of Android.
    2 People found this helpful
  • 25.
    Where do I find a list of the enterprise features of HTC One?
    The list of enterprise features of HTC One will be available on our website in March. You may refer to http://www.htcpro.com.
    1 People found this helpful
  • 26.
    Can I add a feed on HTC BlinkFeed that is not part of your partner network?
    Currently, adding feeds from specific networks not included on HTC BlinkFeed is not supported. But we do have over 1,300 content partners which are the biggest and most popular names in the media business, such as Associated Press, Reuters, and Engadget. We are adding partners constantly.
    0 People found this helpful
  • 27.
    Does HTC BlinkFeed work in landscape mode?
    HTC BlinkFeed automatically switches to landscape view only when you connect the phone wirelessly to a TV via the HTC Media Link HD.
    0 People found this helpful
  • 28.
    The HTC Sense 5 interface is radically different. Are you moving away from Android?
    HTC always takes the best of Android and fills in the gap of experience where we can do a better job. For instance, our Gallery experience is superior to the default Android experience because our Gallery aggregates all your friends’ photos from Facebook, Flickr, and Picasa so you’re instantly up to speed with the photos your friends are sharing. In addition, Video Highlights create professional grade videos with no effort. When in Gallery’s events view, Video Highlights automatically analyzes the content of the event to create a stunning video. Furthermore, HTC Share is an effortless way to share a series of photos with your friends. When this is selected in the Gallery, it automatically creates a collage of photos along with a highlight video that is available on a private website hosted by HTC. Your friends and family will be able to access the visually stunning video and collage across platforms, whether they’re on a phone, a tablet, or a personal computer. Beyond the Gallery, we have also enhanced the experience on the home screen, Phone dialer, Music app, and more.
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  • 29.
    What would HTC BlinkFeed look like when it is offline?
    Cached content will be shown when the phone is not connected to the Internet.
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  • 30.
    Can I add new services to HTC BlinkFeed? Like Twitter and Facebook?
    In the current design, you will not be able to add new services to HTC BlinkFeed, Most popular services like Facebook, Twitter, and more have already been integrated to it.
    0 People found this helpful
  • 31.
    How does HTC BlinkFeed determine the size of each tile?
    Basically, it depends on the source content. Based on its original image size, our phone will smartly fit it to the ideal tile size.
    0 People found this helpful
  • 32.
    How is the content chosen, is it always chronological or can I do something to keep certain content consistently at the top? Can I choose the types of content to read?
    Currently, HTC BlinkFeed displays news and social network updates chronologically, with the latest content at the top. Calendar and TV program notifications are presented based on relevance intelligently. You can choose the topics and services that you’re interested in.
    0 People found this helpful
  • 33.
    What type of environment should I avoid when placing or using my phone?
    Keep your phone away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat. Also avoid wet areas when using the phone.
    0 People found this helpful
  • 34.
    What is the best way to care for my phone when moving it between environments that have different temperature and/or humidity ranges?
    When moving your phone between environments with very different temperature and/or humidity ranges, condensation may form on or inside the phone. To avoid damage, allow sufficient time for the moisture to evaporate before using the phone.

    When taking the phone from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment, allow the phone to acclimate to room temperature before turning on the power.
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  • 35.
    Can I add in my YouTube subscriptions?
    YouTube subscriptions are not currently supported, and are best viewed via the preinstalled YouTube app.
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  • 36.
    Will there be advertisements displayed on HTC BlinkFeed?
    This is being considered for future releases.
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  • 37.
    Where can I see the full list of content partners?
    Some major providers are listed in Topics and services settings while others are grouped under broad categories which may not be visible. You’ll also see the source of the feed at the bottom of each tile on the HTC BlinkFeed.
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  • 38.
    How is HTC BlinkFeed different from apps like Flipboard or Taptu?
    First, HTC BlinkFeed is not an app. It is your home screen. You can access your apps on the launch bar such as calls, messages without moving away from HTC BlinkFeed. No matter where you are, simply click on the Home button to return to HTC BlinkFeed. Second, HTC BlinkFeed lays out your news and social network content, providing a single, easy-to-read screen of all the content you care about. It makes use of the account settings you entered during the phone setup. Flipboard puts news and social networks into separate silos, which would mean more steps to get from one type of content to another. HTC BlinkFeed is not merely delivering headlines like Flipboard. You can read the entire article without leaving HTC BlinkFeed. Finally, HTC BlinkFeed integrates information from your apps such as calendar schedules, Sense TV program reminders, link to your highlight videos, how-to tips, HTC Share, and Kid Mode. For example, at the beginning of the day, it shows your schedules for the day.
    1 People found this helpful
  • 39.
    Can I return to the page where I left off and continue browsing feeds?
    Yes. If you’re in an app, press the Home button to return to your last viewed page on HTC BlinkFeed.
    1 People found this helpful
  • 40.
    What is the typical size of the cached content in HTC BlinkFeed?
    The maximum pages of content that can be downloaded and cached on your phone is around 5MB. Then on the next refresh which is per hour, around 1MB can be cached.
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