GETTING STARTED FAQs
COMMON QUESTIONS
COMMON QUESTIONS
Select an issue from the dropdown:
  • 1:
    Device Management
    Simulate a battery pull

    Since the HTC One™ X does not have a removable battery, there is an alternate method to simulate the process of pulling the battery to kill power to the device. To do this, press and hold the power key for 10 seconds. The capacitive buttons on the bottom of the screen should begin flashing for 5 seconds before the device will power off completely and then restart.

    Check current data usage

    From the Settings menu tap More… > Usage. From this screen you can set your current billing cycle and then start tracking how much data you have used on the mobile network. You can also configure this window to show Wi-Fi data usage by tapping Settings > Show Wi-Fi usage.

    Check battery consumption

    You can check which items have been consuming the most battery power by going to All apps > Settings > Power > Battery use. Under normal usage, it is expected that the majority of power will be consumed by the Screen, Phone and Android OS. Wireless signals such as Wi-Fi and Bluetooth can also be a heavy drain if they are left on.

    Note: This screen will only show which apps have been consuming power since the device was last powered on/rebooted.

    Improve the battery’s performance

    To improve your battery performance, make any of the changes listed below that you are comfortable with. The more of these changes you can make, the better performance you will get from your battery. - When you stop using the device, press the Power button on the top of the device to turn off the screen. - Use the wall adapter to charge your device whenever possible.
  • - Close apps when you are done using them, especially if they connect to the network or use a lot of memory. - Turn off automatic synchronization.  (All apps > Settings > Accounts & sync > tap the slider to turn Auto Sync off) - Reduce backlight duration. (All apps > Settings > Display & gestures) - Reduce the amount of active or updating widgets you have on your home screen. Widgets with information such as news, weather, social updates etc. all require access to data networks which uses battery power. - Lower the screen brightness. (All apps > Settings > Display & gestures) - Turn off Live wallpapers (All apps > Settings > Personalize > Wallpapers). - Turn off Bluetooth, Wi-Fi and GPS when they are not needed. - Evaluate and remove third-party apps that drain battery. Apps that use Wi-Fi, GPS, data connections, or continuously run in the background can drain your battery more quickly. To evaluate if other people have had poor battery performance with an app, look it up the Play Store and read the comments.If there are negative comments regarding battery life, you can uninstall the app to increase your battery performance.
 
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  • 2:
    Amazing Camera
    Change the camera scenes

    From the Camera app, tap the Scenes icon (“A” if auto is the current camera scene). Choose a different scene to change the camera mode. For example: - Choose HDR when taking a picture in bright light - Choose Low light for taking a picture with dim lighting - Choose Panorama to take a panoramic picture.

    See the device documentation for a more complete description of the different Camera Scenes.

    Add effects to pictures

    From the Camera app, tap effects icon (blue circle next to the shutter icon). Select the desired effect such as Distortion, Sepia, or Grayscale.

    Use continuous shooting

    From the Camera app, press and hold the shutter key to use the continuous shooting feature. The camera will take up to 20 pictures in rapid succession by default, and you can then choose which one you like best. If desired, you can turn off the continuous shooting limit and capture up to 60 pictures in rapid succession.

    Note: Continuous shooting is enabled by default, but can be disabled in the camera settings. It will also only work when the Camera scene is set to Auto.

    Take a picture while shooting a video

    While taking a video, simply tap the camera shutter icon to capture a picture. The video recording will not be interrupted.
     
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  • 3:
    Files and Storage
    Understanding device storage

    Your device contains 16GB of storage, which can be used for many different purposes. To comply with Android requirements, this memory allocation is split into 3 different partitions: - System storage (~2.9 GB) – Hidden from view in the Settings menu, this storage partition is used for the Android operating system, HTC Sense, and pre-installed applications. - Internal storage (~1 GB) – Primarily used for installing applications and application data. - Phone storage (~100 GB) – Used for personal data such as music, videos, documents and more. This is the mass storage partition that you can use to copy and paste files to/from a computer.

    To check how much internal storage is available for use

    1. From the Home screen, tap All Apps. 2. Tap Settings. 3. Tap Storage. 4. View the amount of available space for the Internal Storage and Phone storage partitions.

    You can also expand your storage with USB-on-the-Go. Connect a USB storage drive (thumbdrive) to a USB-on-the-go cable (sold separately) and then connect the cable to the USB port on the device. You will then be able to access any content on the USB storage drive.

    Note: To browse the content of a USB storage drive, you will need a file manager application on your device. Go to Play store and search for "file manager" and download the desired app.

    Syncing Music and Files

    Sync your Music and Files to your PC or Mac using HTC Sync Manager. HTC Sync Manager will scan your computer for your music files, and you can then choose which ones to sync to your device. It also works seamlessly with both iTunes and Windows Media Player content and playlists.

    Note: HTC Sync Manager can also be used to sync personal information such as contacts and calendar.
     
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  • 4:
    Device Basics
    Silence your device - Press the Volume Down button until the Silent icon is displayed.

    Change ringtones - From the Home screen, tap All apps > Settings > Personalize > Sound (tab) and then tap Ringtone.

    Set a music file as a ringtone - From the Ringtone screen tap Add (+) > select the desired music file > Tap OK.

    Dial a specific contact - Open the Phone application and spell out the contact using the Device keypad.

    Enable or Disable the Save to Contacts feature - From the Home screen, tap All apps > Settings > Call and then check or uncheck the Save to contacts box.

    View call history - Open the Phone application, and then tap the Call history tab.

    Switch between running applications - Tap the Recent apps button (right of Home button) to show the current running applications.

    Close running applications - Tap the Recent apps button to show the current running applications. Swipe up over the desired application to close it.

    Return to the Home Screen - Press the Home key while on any screen or in any application.
     
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  • 5:
    Device Assistance
    Quick Tips - Quick Tips shows a transparent overlay on top of the screen that describe the key functions of the app or setting you are using. To toggle Quick Tips on or off, go to Settings > About > Help.

    Device Help - Device Help is a shortcut that takes you to the AT&T Interactive Tutorial for this device. Use this tutorial to walk through many of the basic functions of your device.

    Initial device setup / Ready2Go - When you first turn on your device (or have just performed a factory data reset), you will be presented with the device setup wizard. The first step prompts you to access the Ready2Go website on a computer to configure your device settings. If you choose this option, your settings configuration will be pushed to your device over the air once you are finished. If you do not have a computer available to perform the Ready2Go setup, or do not wish to do it, simply tap Cancel and then walk through the standard device setup wizard.
     
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  • 6:
    From the Home Screen
    Quickly jump to another home screen panel

    Leap view allows you to combine all screens into one page to quickly leap from one panel to another. From the home screen, perform a pinch motion on the screen to display all home screen panels. Tap on the desired home screen panel.

    Note: Leap view will also allow you to add or remove home screen panels and also reorganize the panels.

    Add a widget, shortcut, or folder to the Home screen

    You can customize your Home screen to display applications, shortcuts, and widgets - Tap and hold a vacant spot on the Home screen. - Tap the Widgets, Apps or Shortcuts tab. - Tap the desired item to add.

    Tip: To add an app icon on the Home screen you can also press the Home key, tap All apps, and then press and hold an app icon. Without lifting your finger, drag the icon to an empty area on the Home screen, and then release it.

    Creating a Folder

    To create a folder, simply drag an icon over another icon and then release. The two icons will then be placed into a folder. To add other icons to the folder, simply drag another icon over the folder and release. You can add up to 16 apps or shortcuts to a single folder.

    Change the settings of a widget

    You can modify basic settings of some widgets (for example, the People and Mail widgets) from the Home screen.

    1. Press and hold a widget on the Home screen. 2. Your device vibrates and you’ll see a colored box around the widget. Don’t lift your finger just yet. 3. Drag the widget to the Edit button at the top-left corner of the screen (if it’s enabled). 4. The relevant screen where you can change some settings for this widget then opens. 5. Customize the widget settings as desired.

    Change the name of a folder

    1. On the Home screen, tap the folder to open it. 2. Tap the title bar of the folder window. 3. Edit the Folder name as desired. 4. When finished, tap OK.

    Remove an icon or widget from the Home screen

    1. Tap and hold the icon that you want to remove. 2. Slide the icon to the Remove trash can at the top of the screen.

    Personalize the Home screen using Scenes

    1. From the Home screen, tap All apps. 2. Tap Settings. 3. Tap Personalize. 4. Tap the Display tab. 5. Tap Scene. 6. Swipe left or right to select a scene. 7. When the desired Scene is selected, tap Apply.

    Note: The arrangements of any widgets, apps, shortcuts, or folders you add to the Home screen in this mode are saved automatically.

    Personalize the Home screen using Skins

    1. From the Home screen, tap All apps. 2. Tap Settings. 3. Tap Personalize. 4. Tap the Display tab. 5. Tap Skin. 6. Swipe left or right to select a skin. 7. When the desired Skin is selected, tap Apply.

    Note: The arrangements of any widgets, apps, shortcuts, or folders you add to the Home screen in this mode are saved automatically.

    Change the wallpaper

    1. From the home screen, tap All apps. 2. Tap Settings. 3. Tap Personalize. 4. Tap the Display tab. 5. Tap Wallpaper. 6. Tap one of the following: - HTC wallpapers: Choose a preset wallpaper > tap Preview > tap Apply. - Live wallpapers: Choose from preset animated wallpapers > tap Preview to view the animation > tap Apply. - Gallery: Choose an existing photo > Crop the photo > tap Save.

    Note: To download more wallpapers from HTC, tap Get more from within the HTC wallpapers screen.

    Set a picture as my wallpaper on the device

    1. From the Home Screen, tap All apps. 2. Tap Gallery. 3. Choose a picture you would like to assign and tap to view it. 4. Tap More. 5. Tap Set as. 6. Tap Wallpaper. 7. Select the desired cropped area to display as your wallpaper, and then tap Save.
     
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  • 7:
    Voicemail
    Access voicemail - Press and hold the 1 key in the Phone dialer.

    Visual voicemail - the AT&T Messages (second Messages app in All apps) can be used for visual voicemail as well as SMS/MMS. If you wish to use a standalone visual voicemail client, download AT&T Visual Voicemail from Play store.
     
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  • 8:
    Smart Accessories
    HTC Smart Accessories are available through select national and online retailers

    Car Dock / Car Mode - The Car Dock accessory allows you to make your device your ultimate in-car companion. Car Mode puts your device in a mode where you can easily see traffic conditions, get directions, access your contacts, pin applications and more.

    Media Link HD Adapter- Display the content from your device on a TV or monitor by connecting the Media Link HD adapter to an HDMI port. Share pictures, downloaded movies (including HTC Watch) and more.

    Bluetooth Music Adapter - Listen to music from your device on a car stereo by connecting the Bluetooth Music Adapter into your car stereo’s auxiliary port. The adapter connects to your device via Bluetooth, and you can then stream your music wirelessly to your car stereo.
     
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  • 9:
    Messaging
    Access text messages - On the Home Screen, tap All apps > Messages.

    Create a new message - Open Messages then tap the Compose button.

    Reply to a message - Tap on the desired message thread, and then tap in the Add text area to reply.

    Forward a message - Tap and hold on the desired message or thread then tap Forward on the menu.

    Delete a message - Tap and hold on the desired message or thread then tap Delete message on the menu.

    Attach a picture to a message - While composing a message, tap the Attach (paperclip) icon. Choose Picture from the menu.
     
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  • 10:
    Authentic Sound
    Beats Audio

    While using the default music player or almost any third party music app, the Beats Audio enhancement will be available in the notification bar. To enable/disable Beats Audio, drag down the notification bar and tap the notification.

    Note: Beats Audio will only work when headphones or an external speaker are connected. Beats by Dr.Dre branded headphones are not required to use the device setting, however they are recommended as they have a component that further enhances the audio quality when paired with Beats Audio software.

    Music App

    Music is a Hub that allows you to access all of your music files and applications in one place. If you download a new music app, you can add it to Music by tapping Menu > Add app shortcut. Music Center also contains the default music player for the device.
     
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  • 11:
    Typing
    Access the keyboard - Tap in a text box and the keyboard will appear.

    Close the keyboard - Tap the keyboard down icon on the bottom left of the keyboard.

    Turn on CAPS - Tap the up arrow/Shift key twice. You will see a line appear under the arrow up.

    Access the special characters on the top of each letter - Tap and hold the desired key until the desired character appears.

    Access the number/symbol pad - Tap the 12# button on the keyboard. Tap the 1/2 button to access more symbols
     
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  • 12:
    Browser
    Access the browser - From the Home screen, tap All apps > Internet.

    Add a new tab - Tap Menu > Tabs, and then tap New tab. Return to this screen to switch between open tabs.

    Add new incognito (private) tab - Tap Menu > Tabs, and then tap New incognito tab. Data such as history, form data and more will not be recorded while browsing on this tab. Note: This does not provide extra encryption for your browsing session.

    Open a desired webpage - Tap on the address bar and enter the desired URL, then tap the enter key or Go (play) button.

    Switch between mobile & desktop versions of a website - While on the desired website, tap Menu and then tap to check or uncheck View desktop site.

    Zoom out on a webpage - Use two fingers to make a pinching motion on the screen, or just double tap on the screen.

    Zoom In on a webpage - Use two fingers to make an outward pinching motion on the screen, or just double tap the screen.

    Start a Google search from the browser - Tap the address bar, enter your search query and then tap the listed search match or the enter key on the keyboard.

    Create a bookmark - While on the desired webpage, tap Menu and then tap Add to > Bookmarks.

    Rotate the screen - Simply turn the device either to portrait or landscape mode.

    Close a browser window - Tap Menu > Tabs and then tap the X on the window you want to close.

    Troubleshoot an Internet Connection - The steps below are known fixes when an internet connection is not working properly. Consider starting at the top of the list and test your internet connection after performing each.

    Important: Contact your carrier or HTC technical support if you feel uncomfortable performing or do not know how to perform any of the following steps.
         - Verify that the network signal is sufficient. (3-4 bars preferred)
         - Turn off Wi-Fi and test the connection using the mobile network. If this resolves the issue, consider troubleshooting your Wi-Fi connection. (All apps > settings > Wi-Fi)
         - Verify that mobile networks are turned on (All apps > Settings > Mobile network) 
         - Verify that airplane mode is turned OFF(hold the POWER button for 2 seconds then tap Airplane mode to toggle the setting).
         - Reboot the device (hold the POWER button for 2 seconds and tap Restart). - Clear the browser cache and settings (Internet > Menu > Settings > Privacy & security > Clear cache)
         - If the issue persists, remove the SIM card and re-insert it to verify it is inserted correctly.
         - If the issue still persists, back up files, and then perform a factory data reset. It is recommended that you perform network troubleshooting with your carrier before taking this step.
     
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