HARDWARE & OTHER FAQs
COMMON QUESTIONS
COMMON QUESTIONS
Select an issue from the dropdown:
  • 1:
    The message "Device driver software was not successfully installed" appears when I connect my phone to my computer. What should I do?

    The message "‍Device driver software was not successfully installed"‍ appears when I connect my phone to my computer. What should I do?

    This message means that the USB driver for your phone is not yet installed on your computer. Install or update to the latest HTC Sync Manager, and then connect your phone to your computer to install the USB Driver. You can get the latest HTC Sync Manager from: htc.com/hsm/.

    If you have other sync software for non-HTC phones installed on your computer, it is recommended that you uninstall it first to avoid possible conflicts with HTC Sync Manager.

     
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  • 2:
    Why does my phone get warm?

    Why does my phone get warm?

    Your phone may get warm while you're charging it or using it for a long time for phone calls, GPS navigation, web browsing, or other power-consuming activities. If the operating temperature of your phone makes you uncomfortable, please stop using the phone and contact HTC customer service for further assistance.
     
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  • 3:
    Does the phone display work with gloves?

    Does the phone display work with gloves?

    The phone display won’t work with standard gloves. Gloves with special pads for use with touch screens will work.
     
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  • 4:
    How do I find the IMEI/MEID of my phone?

    How do I find the IMEI/MEID of my phone?

    Go to Settings, and then tap About > Phone identity. Or open the Phone app, and then enter "‍*#06#"‍ to see the IMEI.
     
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  • 5:
    What type of environment should I avoid when placing or using my phone?

    What type of environment should I avoid when placing or using my phone?

    Keep your phone away from heat sources such as radiators, heat registers, stoves, or other products, including amplifiers, that produce heat. Also avoid getting your phone wet.
     
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  • 6:
    I live in a hot/warm climate, will this affect my battery?

    I live in a hot/warm climate, will this affect my battery?

    A hot environment can cause the phone to reach unsafe operating temperatures more quickly. Avoid leaving your phone in direct sunlight for long periods. If your phone gets hot and uncomfortable to the touch, turn off your phone and wait until it cools down before you use it again.
     
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