Answers to some common questions
  • 1.
    Can my device use an expandable storage card, such as MicroSD?

    The HTC One S device does not contain a slot for an expandable storage card.

    As an alternate means of expanding the storage capacity, the recommended process is to take advantage of the Dropbox promotion that gives you 25GB free for 2 years with a new HTC One device. Simply download the Dropbox app and follow the directions to set it up.

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  • 2.
    My device won’t power on. What can I do?

    If your device will not power on, your battery may be drained or not seated correctly.

    Tips:

    • If the battery is dead, the device will need to charge for a few minutes and then should power on once this happens. Attempt to power the device on by pressing the Power button for 3 seconds.
    • Make sure you are using the AC charger that was supplied with your device.
    • Press and hold the Power button for 10 seconds to force a power cycle. If it works, the 3 icons at the bottom of the screen will blink a few times.
    • If the device still will not power on, contact your wireless carrier for further assistance.
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  • 3.
    How long should it take to charge my battery?

    Your battery can take up to 4 hours to fully charge using the AC charger. It will take much longer using the USB as that is the trickle charge function.

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  • 4.
    How do I optimize my battery life?

    There are different features such as watching YouTube, listening to music, programs running in the background, using Wi-Fi/Bluetooth®/GPS, and constantly synchronizing e-mail that can drain the battery quickly.

    To improve battery life, refer to the following tips:

    • When your device is not in use, press the Power key to switch off the screen
    • Use a static wallpaper instead of a live wallpaper.
    • Set a wallpaper with a lot of black colors. This will reduce energy consumption on an AMOLED display
    • Turn off Diagnostics
        1. From the Home screen press the Menu key.
        2. Tap Settings.
        3. Tap Privacy
        4. Tap Collect Diagnostics
        5. Take the checkmark out of the Allow Diagnostics box.
    • Select a shorter idle time before the device screen switches off and lower the screen brightness
        1. From the Home screen, tap All apps.
        2. Tap Settings.
        3. Tap Display & gestures.
        4. Tap Brightness or Sleep.
    • Use the AC adapter to plug your device into an external power outlet whenever possible.
    • Turn wireless radios off when you are not using them.
        1. From the Home screen, tap All apps.
        2. Tap Settings.
        3. Tap the sliders to turn off Wi-Fi, and Bluetooth.
      •  
        • Tap More > Portable hotspot & tethering to ensure the Portable Wi-Fi hotspot is turned off.
    • Turn off background data synchronization.
        1. From the Home screen, tap All apps.
        2. Tap Settings.
        3. Tap Accounts & sync.
        4. Tap the slider to turn Auto Sync Off.

        NOTE: You will have to manually update any application that requires constant updates (e.g. weather, email, stocks or Facebook)
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  • 5.
    My device has gotten warm and appears to have stopped charging. What is happening?

    When using the device for prolonged periods of time, such as when you're talking on the phone, charging the battery or browsing the web, the device may become warm. In most cases, this condition is normal and therefore should not be interpreted as a problem with the device.

    The device has a protection feature that if the device becomes too warm (due to use of GPS or Bluetooth while charging, using the device as a wireless modem, etc.), the auto protection feature will be triggered and the charging process will be stopped. Once the device cools down, it will then begin charging again.

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  • 6.
    How do I charge the battery?

    Tip: If the battery level is below 25%, use the AC adapter instead of a car charger or USB cable.

    1. Connect the small end of the charger cable to the USB port on the side of the device.
    2. Plug the other end of the charger cable into a wall outlet. If using the USB cable, plug the other end into a USB port on a computer.
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  • 7.
    Why does it take so long to charge my device using USB?

    The USB cable acts as a trickle charger when plugged into a PC, so it takes longer a wall charger to recharge your device. While the USB will work, it is recommended to use the AC charger, especially if the battery level reaches 10% or below.

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  • 8.
    How do I keep the screen turned ON while charging the device?
    1. From the Home screen, tap All apps.
    2. Tap Settings.
    3. Tap Developer options.
    4. Tap to check the Stay awake

    NOTE: When enabled, this feature may cause the device to take significantly longer to charge.
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