HARDWARE & OTHER FAQs
COMMON QUESTIONS
COMMON QUESTIONS
Select an issue from the dropdown:
  • 1:
    How do I take a screenshot on the phone?
    Press and hold the POWER button, and then quickly press the HOME button (which is the house icon at the bottom center below the screen).

    Or, press and hold the POWER and VOLUME DOWN buttons at the same time.
     
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  • 2:
    How do I set my phone to save data onto the microSD card instead of the phone storage?
    1. Go to Settings., and then tap Storage. 2. Under "Other", tap Storage settings. 3. Tap each app listed to change them to save onto SD card storage.
     
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  • 3:
    How do I extend the battery life of my phone?
    Here are some battery saving tips: 1. Slide the quick settings panel open, and turn on the "Power saver". 2. Turn off the display when you're not using it. 3. Reduce screen brightness under your specific visual habit 4. Turn off wireless connections such as the data connection, Wi-Fi, GPS, and Bluetooth when not in use. 5. Check battery usage in Settings > Power and tap applications not in use to stop them accordingly. 6. Make sure there is no apps run or sync data in the background. Slide the quick settings panel open > tap Settings > Apps > swipe to the Running tab > Tap the application you don't use now > Stop.
     
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  • 4:
    Why does my phone get warm?
    Your phone may get warm while you're using it for a long time in phone calls, GPS navigation, taking pictures/ videos, web browsing or charging etc. If the operating temperature of your phone makes you feel uncomfortable, please stop any operations on your phone. Please contact HTC customer service for further assistance.
     
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  • 5:
    How do I find the IMEI/MEID of my phone?
    To find the IMEI/IMEID of your phone, you can check one of the following:

    1. Please use two fingers to slide the Quick settings panel open. Tap Settings > About phone > Phone identity 2. On the phone keypad, dial *#06#; this will automatically display the phone's IMEI. 3. If your phone has a removable battery, remove the back cover and take the battery out. There's a sticker on the inside that shows the IMEI/MEID. If it’s non-removable battery device, check SIM tray.
     
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  • 6:
    Can I remove the weather widget from the top of HTC Blinkfeed?
    The new redesigned weather widget is not removable. It contains a wealth of information which include the current weather, time, date, and location. The widget is also a shortcut to apps. Clicking on the time brings up the Clock app. Clicking on the weather brings up the weather app. The new HTC weather widget is located on the top and will be out of view once you scroll down the screen.
     
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  • 7:
    What should I do if my phone storage is low?
    Please follow the tips below to optimize the usage of your phone storage: 1. Free up your phone storage: (*Reminder: Back up your content before you remove any content from your device.) 1.1 Via your PC: Connect your phone to your PC > open the file browser > manage & remove content in the "Internal storage" folder under "Portable device" category. 1.2 Via your phone:  1.2.1 Remove content from the Polaris Office, Gallery, Music apps.  1.2.2 Remove downloaded apps: Please use two fingers to slide the Quick settings panel open > tap Setting > Apps > Downloaded > Tap the application you seldom use > Uninstall  1.2.3 Remove unnecessary mails in the mail app. 2. Make the download email interval/ size as short/ small as possible. (Take Exchange email for example: Please use two fingers to slide the Quick settings panel open > tap Settings > Accounts & sync > tap Exchange ActiveSync > tap General settings > choose "1 day" from "Download past mail" list & "Headers only" from "Mail size limit" list)
     
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  • 8:
    I like HTC BlinkFeed, but how do I use Android widgets? Can I replace HTC Blinkfeed with Android widgets?
    Currently no, but Android widgets can be added to the other home screen panels. You can have up to four home screen panels to the right of the HTC BlinkFeed. These support all the standard widgets, apps and shortcuts.
     
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  • 9:
    How can I check if I have the latest software updates on my phone?
    1. Please use two fingers to slide the Quick settings panel open, and then tap Settings. 2. Tap About > Software updates > Check now.
     
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  • 10:
    Does HTC BlinkFeed work in landscape mode?
    HTC BlinkFeed automatically switches to landscape view only when you connect the phone wirelessly to a TV via the HTC Media Link HD.
     
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  • 11:
    What is the RAM usage of HTC Blinkfeed? Will it downgrade the phone’s system performance?
    The RAM usage depends on how many services, apps, and categories are selected. The phone’s system performance has been optimized to provide you with the best experience.
     
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  • 12:
    Why is my internal storage less than advertised?
    The space shown on the box and in advertisements is the total storage capacity of the phone, and in fact does exist in the phone. The total storage space is divided into internal storage and phone storage, and part of the space is being used to make sure your phone is running at optimal performance levels.
     
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  • 13:
    How much power does HTC BlinkFeed use?
    Power use is minimal even when HTC BlinkFeed is frequently updating feeds. Browsing through the feeds uses about just the same power as any onscreen operation.
     
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  • 14:
    Can I change the refresh schedule?
    The phone automatically refreshes every 2 hours on mobile data network or hourly on Wi-Fi. While the phone is charging and connected to Wi-Fi, it refreshes every 15 minutes. You can refresh HTC BlinkFeed anytime by pulling down the top of the screen. Pull down to refresh is now part of the many gestures supported on HTC Sense 5 and works in the Mail app as well.
     
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  • 15:
    Do I need a Google account to use my Android phone?
    Although you do not need a Google Account to use your phone, signing in to your Google Account lets you take full advantage of Google apps and services such as Google Maps, Gmail, YouTube, and more.
     
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  • 16:
    How do I scroll to the top of the HTC BlinkFeed page quickly?
    HTC BlinkFeed is the default home screen. Press the Home button to return to where you last left off . If you’re already on HTC BlinkFeed, pressing the Home button scrolls to the top of the screen.
     
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  • 17:
    How do I prioritize my favorite feed so I can see its content on the first page?
    Just set up HTC BlinkFeed’s Highlights to show your favorite feed. Scroll to the top of the feeds, pull down the screen to see the Highlights option, and then tap Highlights > … to select the feed source.
     
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  • 18:
    How many apps can go into a folder?
    Folders can contain between 2 to 16 apps. Apps moved to folders or onto the launch bar are automatically removed from the All apps screen.
     
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  • 19:
    I live in a hot/warm climate, will this affect my battery?
    Hot environment can cause the phone to reach unsafe operating temperatures quicker. Please make sure you do not use your phone in direct sunlight. If your phone gets hot and uncomfortable to the touch, turn off your phone and wait until it cools down before you use it again.
     
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  • 20:
    What is the typical size of the cached content in HTC BlinkFeed?
    The maximum pages of content that can be downloaded and cached on your phone is around 5MB. Then on the next refresh which is per hour, around 1MB can be cached.
     
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  • 21:
    After adding a new event in Calendar, how soon will it show on HTC BlinkFeed?
    Calendar events such as your appointments and TV program reminders on HTC BlinkFeed are only updated once a day. If HTC BlinkFeed has already been refreshed on a given day, newly added calendar events may not show up until the next day instead. Use the Notifications panel instead to check for notifications of upcoming calendar events and TV programs. Just slide your finger from the top of the screen to open the Notifications panel.
     
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  • 22:
    How is HTC BlinkFeed different from apps like Flipboard or Taptu?
    First, HTC BlinkFeed is not an app. It is your home screen. You can access your apps on the launch bar such as calls, messages without moving away from HTC BlinkFeed. No matter where you are, simply click on the Home button to return to HTC BlinkFeed. Second, HTC BlinkFeed lays out your news and social network content, providing a single, easy-to-read screen of all the content you care about. It makes use of the account settings you entered during the phone setup. Flipboard puts news and social networks into separate silos, which would mean more steps to get from one type of content to another. HTC BlinkFeed is not merely delivering headlines like Flipboard. You can read the entire article without leaving HTC BlinkFeed. Finally, HTC BlinkFeed integrates information from your apps such as calendar schedules, Sense TV program reminders, link to your highlight videos, how-to tips, HTC Share, and Kid Mode. For example, at the beginning of the day, it shows your schedules for the day.
     
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  • 23:
    What is the best way to care for my phone when moving it between environments that have different temperature and/or humidity ranges?
    When moving your phone between environments with very different temperature and/or humidity ranges, condensation may form on or inside the phone. To avoid damage, allow sufficient time for the moisture to evaporate before using the phone.

    When taking the phone from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment, allow the phone to acclimate to room temperature before turning on the power.
     
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  • 24:
    Can I return to the page where I left off and continue browsing feeds?
    Yes. If you’re in an app, press the Home button to return to your last viewed page on HTC BlinkFeed.
     
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  • 25:
    How does HTC BlinkFeed determine the size of each tile?
    Basically, it depends on the source content. Based on its original image size, our phone will smartly fit it to the ideal tile size.
     
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  • 26:
    Where can I see the full list of content partners?
    Some major providers are listed in Topics and services settings while others are grouped under broad categories which may not be visible. You’ll also see the source of the feed at the bottom of each tile on the HTC BlinkFeed.
     
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  • 27:
    Can I group apps by pages?
    No. In Custom view, apps automatically rearrange when you move their icons around, saving screen space. You can also group similar apps into convenient folders. Just drag an app over another to create a new folder. You can choose to view the All apps screen in either a 3 x 4 or 4 x 5 grid size.
     
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  • 28:
    What would HTC BlinkFeed look like when it is offline?
    Cached content will be shown when the phone is not connected to the Internet.
     
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  • 29:
    What type of environment should I avoid when placing or using my phone?
    Keep your phone away from heat sources such as radiators, heat registers, stoves, or other products (including amplifiers) that produce heat. Also avoid wet areas when using the phone.
     
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