SETTINGS & SERVICES FAQs
COMMON QUESTIONS
COMMON QUESTIONS
Select an issue from the dropdown:
  • 1:
    How do I enter the settings for developer's options?
    To enable develop options on your device please follow the few simple steps below.

    1. Please drag down the notification bar from the home screen. 2. Tap on Quick Settings. 3. Tap on Settings. 4. Tap on About. 5. Tap on Software Information. 6. Tap on More. 7. Tap on Build Number 6 times. 8. You will see a message saying "You are now a developer". 9. Return to you settings menu and you will find the Developer's options is now enabled.
     
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  • 2:
    How do I unlock my phone if I forgot my screen unlock pattern?
    If you have a Google Account set up on your phone, you may be able to reset your screen lock pattern. Tap Forgot pattern on the lower right corner of the screen, and then enter your Google Account and password.

    If you didn't set up a Google Account, you may need to perform a hard reset to gain access to your phone. Take note, though, that performing a hard reset will erase all data content from your phone.
     
    10  People found this helpful
  • 3:
    How do I unlock my phone if the phone doesn't recognize my fingerprint?
    When you setup the screen lock using your fingerprint you will be prompted to setup a set of password goes along with the fingerprint as back up. When the device is unable to recognized your fingerprint due to any reason you will have to option to enter the back up password to unlock your device instead.
     
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  • 4:
    Is there a way to display the battery percentage on the status bar?
    Yes. Go to Settings, tap Power, and then select the Show battery level option.
     
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  • 5:
    How can I transfer music from my computer to my phone?
    Connect your phone to your computer using the supplied USB cable, and then copy your files over to your phone.

    To find out how, go to our HTC support site. Select your phone model, and then under How-tos: See "Copying files to or from the phone storage" to copy files to the phone's built-in storage. See "Copying files to or from the storage card" if your phone model supports a storage card.
     
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  • 6:
    How can I transfer photos from my phone to my computer?
    Connect your phone to your computer using the supplied USB cable, and then copy your files over to your phone.

    To find out how, go to our HTC support site. Select your phone model, and then under How-tos: See "Copying files to or from the phone storage" to copy files to the phone's built-in storage. See "Copying files to or from the storage card" if your phone model supports a storage card.
     
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  • 7:
    How do I lock the focus on the camera?
    Press and hold an area on the Viewfinder screen until you see "AE and AF locked" appear. To unlock the focus, tap anywhere on the screen.
     
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  • 8:
    Is there a screen saver funcion on my HTC phone?
    You can turn on Daydream mode to have a screen saver.

    1. Go to Settings, and then tap Display, gestures & buttons. 2. Tap Daydream. 3.Turn on the Daydream switch. 4. Select the theme you want to use.

    NOTE: You can add more themes by downloading third-party apps from Google Play. Search for "daydream" and choose an app to install.
     
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  • 9:
    The message, "Device driver software was not successfully installed", appears when I connect my phone to my computer. What should I do?
    This message means that the USB Driver for your phone is not yet installed on your computer. Please install the latest HTC Sync Manager for the USB Driver. (http://www.htc.com/www/software/htc-sync-manager/)
     
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  • 10:
    Can I connect other devices like keyboard or mouse to my phone without using Bluetooth?
    Yes. Your HTC Phone supports the OTG (On the go) functionality. All you need is a simple OTG cable and you will be able to plug in your keyboard, mouse or other OTG devices for use on your HTC phone.
     
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  • 11:
    How do I quickly access settings on my phone?
    Use two fingers and swipe down from the status bar to access the Quick settings panel. Then tap Settings to access the Settings screen.

    NOTE: To open the Notifications panel, use one finger to swipe down from the status bar.
     
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  • 12:
    How do I turn off the vibration of the capacitive hardware buttons?
    Go to Settings, tap Sound, and then clear the Vibrate on touch option.
     
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  • 13:
    Is there a faster way to switch between the front camera and the main camera?
    Simply swipe from the right or left edge of the Viewfinder screen when holding the phone in portrait orientation. Or swipe from the top or bottom edge in landscape orientation.
     
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  • 14:
    Will my fingerprint data be collected?
    Your fingerprint data will not be collected or stored by HTC in anyway. The data will only be saved locally on your device. The device automatically encrypts the fingerprint data and saves it in the root section of the device.
     
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  • 15:
    How do I share my phone's Internet connection with other devices?
    You can share your phone's data connection through USB, Wi-Fi, or Bluetooth. Go to Settings, tap More > Mobile network sharing, and then choose whether to share via USB tethering, Portable Wi-Fi hotspot, or Bluetooth tethering.

    NOTE: A data connection such as 3G/GPRS is required. Contact your mobile operator for information on data charges. Extended use of your data connection, Wi-Fi, or Bluetooth may drain the battery faster.
     
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  • 16:
    Is there any way to set a hardware button as the menu button?
    You can set the Recent Apps button to function as your menu button. Go to Settings, tap Display, gestures & buttons > Recent apps button, and then choose how you want to open the menu (such as to press or press and hold the Recent apps button).
     
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  • 17:
    How do I know if my phone can be used in another country's local network?
    You can do the following to check:

    1. Check the network specs of your phone in the HTC website. (Go to the website of the country where you bought the phone.) 2. Check the supported network band in the country where you will be traveling. 3. Check if cross-country roaming has been activated by your mobile operator.
     
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  • 18:
    How can I transfer contacts to my phone?
    The easiest way is to store your contacts in your Google Account. This way, you can just sign in to your Google Account on your new phone and your contacts will be synced to your phone.

    There are also other ways for transferring contacts:

    1. Sync with your computer: Sync the contacts from your old phone to your computer, and then use HTC Sync or HTC Sync Manager to sync your phone with your computer's Microsoft Outlook, Outlook Express or Windows Contacts. 2. Social network accounts: Log in to your favorite social networks to import contact information from them. 3. SIM card: Import all your SIM contacts to your phone. 4. Microsoft Exchange ActiveSync: Sync your work contacts from the Microsoft Exchange ActiveSync Server in your workplace. 5. Transfer: Use the Transfer app to transfer not only your contacts, but also calendar events and text messages from your old phone to your phone.
     
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  • 19:
    How can I combine duplicated contacts on my phone?
    When your phone finds contacts that can be merged, you’ll see a link notification when you open the People app. 1. On the People tab, tap the Link suggestion notification when available. You'll see a list of suggested contacts to merge. 2. Choose the contacts you want to merge.

    Some HTC phone models may not support this feature. If your phone doesn't have this feature, use your computer to access your Gmail. Gmail on the web allows you to merge duplicate contacts.
     
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