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  • HTC One max Software Upgrade Instructions 7.22.2015

    This software upgrade available for your HTC One max provides the following key enhancements:

    ·              Fix for fingerprint sensor

    ·              Enhanced user experience for Wi-Fi

    ·              Add Google security patch

    Details

    Before you proceed, please confirm that this software upgrade to 3.09.605.3 is a newer version than what is currently loaded on your device. If it is the same version, there is no need to reload the software. Navigate to the Home screen then tap All apps > Settings > About > Software Information and locate the Software version . If your Software number is less than 3.09.605.3 , you should proceed with the upgrade.

    WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not attempt to power the device off as this may stop the update and your device may be rendered inoperable!

    Getting Started

    Before you proceed with the update, make sure you have done the following:

    ·          Set aside approximately 20 minutes to allow the device to update, possibly longer based on Wi-Fi network speed

    ·          Connect the device to a charger

    ·          Ensure the battery is charged to at least 35%

    ·          Ensure the device is connected to a Wi-Fi network and is in mobile data coverage.

    Installation instructions

    To download and install the update from the device, follow these steps below:

    1.      From the Home screen, tap All apps and then tap Settings .

    2.      Tap Software update .

    3.      Tap Check new .

    4.      Tap DOWNLOAD NOW to download the update.

    5.      Status of the download can be checked in the Notifications pull down.

    6.      Once the download is complete, you will be prompted to install from the Notifications pull down. Tap the System update to begin the upgrade process.

    7.      Tap INSTALL NOW to begin the update process to software version 3.09.605.3 .


    WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the AC charger as this might stop the update and your device may be rendered inoperable!


    8.      When the system update is complete, the device will boot up normally. When prompted, tap OK to continue.

    9.      For best performance, open Play Store and tap the Menu icon, then select My apps and ensure all installed apps are updated.

    Important Information

    ·          If you choose the Defer option, you will have to set a date and time to start the process. You can also manually install by going to Settings > Software update > Install deferred SW and choose Yes for the pop-up box that appears.

    ·          If the system update fails to install, you will get an error screen. However, this only means the software did not install properly. Long press the Power key to reboot the device. The device will power back on with original software and you can follow the installation instructions above to upgrade the software.

    ·          If your battery level is too low, the installation will not proceed. You will need to charge your device until it has enough battery power to continue. The update will not proceed if you less than 25% battery life left.

    ·          If the device is in roaming condition, it will not able to initiate any software update connection including network initiated or user initiated session. The Check new option in Software update will be grayed out.

    ·          To identify your software information, you can go to Settings > About phone > Software information . After performing the update, it should show 3.09.605.3 .