This software upgrade available for your HTC One max provides the following key enhancements:
Android security patches
Before you proceed, please confirm that this software upgrade to
is a newer version than what is currently loaded on your device. If it is the same version, there is no need to reload the software. Navigate to the Home screen then tap
and locate the
. If your Software number is less than
, you should proceed with the upgrade.
WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not attempt to power the device off as this may stop the update and your device may be rendered inoperable!
Before you proceed with the update, make sure you have done the following:
Set aside approximately 20 minutes to allow the device to update, possibly longer based on Wi-Fi network speed
Connect the device to a charger
Ensure the battery is charged to at least 35%
Ensure the device is connected to a Wi-Fi network and is in mobile data coverage.
To download and install the update from the device, follow these steps below:
Follow the "Getting Started" steps above.
From the Home screen, tap
and then tap
to download the update.
Status of the download can be checked in the Notifications pull down.
Once the download is complete, you will be prompted to install from the Notifications pull down. Tap the System update to begin the upgrade process.
to begin the update process to software version
WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the AC charger as this might stop the update and your device may be rendered inoperable!
When the system update is complete, the device will boot up normally. When prompted, tap
For best performance, open
and tap the
icon, then select
and ensure all installed apps are updated.
If you choose the
option, you will have to set a date and time to start the process. You can also manually install by going to
Install deferred SW
for the pop-up box that appears.
If the system update fails to install, you will get an error screen. However, this only means the software did not install properly. Long press the
key to reboot the device. The device will power back on with original software and you can follow the installation instructions above to upgrade the software.
If your battery level is too low, the installation will not proceed. You will need to charge your device until it has enough battery power to continue. The update will not proceed if you less than 25% battery life left.
If the device is in roaming condition, it will not able to initiate any software update connection including network initiated or user initiated session. The
will be grayed out.
To identify your software information, you can go to
. After performing the update, it should show