SUBTOTAL
COMMON QUESTIONS:
GETTING STARTED
  • 1:
    How do I switch between the HTC Sense keyboard and third-party input methods?

    How do I switch between the HTC Sense keyboard and third-party input methods?

    If you installed a third-party input method or keyboard, turn it on and select it as your current keyboard.
    1. From the Home screen, tap > Settings > Language & keyboard.
    2. Under Keyboard & input methods, tap Current Keyboard > Choose Keyboards.
    3. Tap the On/off switch of the third-party input method.
    4. Press .
    5. Tap Current Keyboard, and then choose whether to use HTC Sense Input or the third-party input method.
     
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  • 2:
    Why am I getting restaurant recommendations on my phone?

    Why am I getting restaurant recommendations on my phone?

    When it's meal time, you might get restaurant recommendations in HTC BlinkFeed or on your lock screen. The suggestion is based on what's nearby your location. If you don't want to receive these recommendations, do the following:
    1. On HTC BlinkFeed, swipe right to open the slideout menu.
    2. Tap and then clear the Mealtime recommendations option.
     
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  • 3:
    How do I get the most out of the HTC Sense Home widget?

    How do I get the most out of the HTC Sense Home widget?

    The HTC Sense Home widget can automatically change between three sets of app icons based on whether you're at home, work, or on the go. But to make that happen, you'll need to make sure that you have all of the required settings.
    • Make sure you've set up the HTC Sense Home widget. If you see Tap to personalize on the widget, tap it to set up the widget.
    • Make sure you have Internet access. Go to Settings and turn on Wi‍-Fi or Mobile data.
    • Make sure you have the Location setting turned on in Settings > Location.
    • Make sure you've shared your precise location and personal usage data with HTC. On the widget, tap > > Personalize HTC Sense Home, and then select all of the options.
    • Make sure you've set your home and work addresses. On the widget, tap > > Set locations, and then add your addresses.
    • Make sure that the location service is allowed to scan for networks even when Wi‍-Fi is turned off. In Settings, tap Location > > Scanning, and then make sure Wi-Fi scanning is on.
     
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  • 4:
    Why do I get app suggestions on the HTC Sense Home widget? I’ve never used these types of apps before.

    Why do I get app suggestions on the HTC Sense Home widget? I’ve never used these types of apps before.

    The first time you use your phone, HTC recommends apps and displays them in the Suggestions folder on the HTC Sense Home widget. Different people may see a different set of app recommendations, depending on region.

    If you've opted to share your personal usage data when you first set up your phone, you'll get recommendations based on the apps you download. It takes some time for HTC Sense Home to learn from you and suggest apps or content that closely suit your preferences. The longer you use your phone, the more accurate the recommendations can be provided.

     
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  • 5:
    Why is my phone not responding to Motion Launch gestures?

    Why is my phone not responding to Motion Launch gestures?

    In Settings > Display & gestures (or Display, gestures & buttons), tap Motion launch gestures and make sure that you've selected the Motion Launch options that you want.

    If Motion Launch options are already selected but your phone is not responding to your gestures, see the possible causes below.

    • There was no motion gesture before the finger gesture. Make sure to lift the phone first before doing the finger gesture.
    • Length of swiping was too short. Swipe a longer distance across your screen.
    • When swiping up to unlock the phone, you didn't swipe from the bottom half of the screen.
    • If Camera didn't launch, you may not have pressed the VOLUME button after lifting the phone in landscape orientation.
    • You may have covered the proximity sensor while holding the phone. Check the user guide or how-tos to see where this sensor is located on the phone.
    • You may be touching the phone too long after swiping Release your finger when the phone vibrates.
     
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  • 6:
    Can I cut my micro SIM to a nano SIM so it can fit in my phone?

    Can I cut my micro SIM to a nano SIM so it can fit in my phone?

    No, do NOT do so.

    The micro SIM is thicker than the nano SIM. If you insert a modified SIM, it may get stuck in the SIM slot. You can get a nano SIM from your mobile operator or the retail store where you bought the phone.

     
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  • 7:
    Can the lock screen be removed or hidden?

    Can the lock screen be removed or hidden?

    Yes. If you prefer not to have a lock screen, you can disable it in Settings.
    1. From the Home screen, tap > Settings > Security.
    2. Tap Screen lock > No lock screen. Both the security and lock screens will be disabled.
    Note: Some Exchange security policies may force a lock screen to be enabled with a PIN and/or password.
     
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  • 8:
    How does the HTC Sense Home widget work?

    How does the HTC Sense Home widget work?

    Based on your location and phone usage, HTC Sense Home widget will display your most frequently used apps on the Home screen. It also groups apps relevant to when you're out, at home, or in the office. You'll also see app recommendations in the Suggestions for you folder.
     
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  • 9:
    When formatting my storage card for use as internal storage, I see a message saying the card is slow. Why is that?

    When formatting my storage card for use as internal storage, I see a message saying the card is slow. Why is that?

    Android 6.0 enables you to use a storage card to extend the internal storage. Some storage cards might have performance issues when being used to extend internal storage. It's recommended to use an Ultra High Speed (UHS) Class 3 storage card for best results.
     
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  • 10:
    Does a SIM card need to be inserted to use HTC Transfer?

    Does a SIM card need to be inserted to use HTC Transfer?

    No. HTC Transfer uses Wi‍-Fi to transfer your data from your old phone to your new phone. On your old phone, you can either use a Wi‍-Fi or data connection to download the HTC Transfer Tool.
     
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  • 11:
    What's new and different in the new software update?

    What's new and different in the new software update?

    What's new in Android 6.0 Marshmallow

    • Now on Tap intuitively searches for related information right in the app, while you're viewing a message or website for instance.
    • There's a Memory setting that shows how memory is being used on your phone.
    • To help protect your phone and privacy, Android 6.0 Marshmallow has improved the way apps are given access to certain data or features, such as contacts or the microphone.
    • Use your existing storage card as removable storage to insert and access the card on any Android phone. Or if it's a brand new card, you can set it up as internal storage.
    • Doze mode and App standby help to preserve battery life by restricting network access when the phone is not charging and the phone or apps aren't being used for an extended period of time.

    Personalization

    • The Themes app lets you customize how your phone looks with your own photos and then mix and match with different sets of icons, sounds, color schemes, and more.

    • With the HTC Sense Home widget, your Home screen adapts to your needs at home, at work, and on the go.
    • New lock screen notifications make it easier to find what you've missed, see upcoming events, get restaurant recommendations, and more.

    What's changed

    • HTC BlinkFeed has evolved into a service platform that can aggregate content partner services in one place. News Republic is our first featured partner.
    • The HTC Backup service is no longer available. You can now only restore previous backups saved by HTC Backup to your phone.
    • Image match is no longer supported in the Gallery app. You can try the image search feature of Google Photos.
    • Sending a vCard by SMS is not supported. You can still send a vCard by MMS.
     
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  • 12:
    Can I remove the app suggestions on the HTC Sense Home widget?

    Can I remove the app suggestions on the HTC Sense Home widget?

    Yes.
    1. On the HTC Sense Home widget, tap , and then tap > Show/hide smart folders.
    2. Clear the Show Suggestions folder option.
     
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