Answers to some common questions
  • 1.
    Phone not responding to Motion Launch gestures?

    Phone not responding to Motion Launch gestures?

    In Settings > Display & gestures, tap Motion Launch gestures and make sure this feature is turned on.

    If Motion Launch is already on but your phone is not responding to your gestures, see the possible causes below.

    • There was no motion gesture before the finger gesture. Make sure to lift the phone first before doing the finger gesture.
    • Length of swiping was too short. Swipe a longer distance across your screen.
    • When swiping up to unlock the screen, you didn't swipe from the bottom half of the screen.
    • When swiping down to use the Quick call feature for voice dialing, you didn't swipe from the upper half of the screen.
    • If you don't have a nano SIM card inserted, Quick call will not work.
    • Voice dialing will not work if you didn't hold the phone close enough. Hold the phone closer to your mouth and try saying the voice command again.
    • If Camera didn't launch, you may not have pressed the VOLUME button after lifting the phone in landscape orientation.
    • You may have covered the proximity sensor while holding the phone. Check the user guide to see where this sensor is located on the phone.
    • The duration of swiping may be too long. Release your finger when the phone vibrates.

    You can also try recalibrating the G-Sensor. Go to Settings, and then tap Display & gestures > G-Sensor calibration.

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  • 2.
    Can I change the color theme of HTC BlinkFeed and apps?

    Can I change the color theme of HTC BlinkFeed and apps?

    In Settings, you can choose a preset theme that has a different set of colors. You can't choose your own colors.
    1. Go to Settings, and then tap Personalize.
    2. Tap Theme.
    3. Tap a thumbnail that has the set of colors you like, and then tap Apply.
    4. Tap No to keep your current Home wallpaper, or tap Yes to use the selected theme's wallpaper.
    26 People found this helpful
  • 3.
    Can I cut my micro SIM to a nano SIM so it can fit in my phone?

    Can I cut my micro SIM to a nano SIM so it can fit in my phone?

    No, do NOT do so.

    The micro SIM is thicker than the nano SIM. If you insert a modified SIM, it may get stuck in the SIM slot. You can get a nano SIM from your mobile operator or the retail store where you bought the phone.

    5 People found this helpful
  • 4.
    Why does the weather clock widget sometimes appear on HTC BlinkFeed, and sometimes it doesn't?

    Why does the weather clock widget sometimes appear on HTC BlinkFeed, and sometimes it doesn't?

    The weather clock widget doesn't show on HTC BlinkFeed™ by default. This is because the widget panel which is your main Home screen by default already has the weather clock widget.

    Once you change HTC BlinkFeed to be your main Home screen, the weather clock widget will then show on HTC BlinkFeed. For details, see the topic about changing the main Home screen in the user guide or how-tos.

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  • 5.
    Can the lock screen be removed or hidden?

    Can the lock screen be removed or hidden?

    Yes. If you prefer not to have a lock screen, you can disable it in Settings.
    1. Go to Settings, and then tap Security > Screen lock.
    2. Tap No lock screen. Both the security and lock screens will be disabled.
    Note: Some Exchange security policies may force a lock screen to be enabled with a PIN and/or password.
    2 People found this helpful
  • 6.
    Will HTC BlinkFeed use up too much power and memory?

    Will HTC BlinkFeed use up too much power and memory?

    HTC BlinkFeed is optimized to work well on your phone without draining your battery or taking too much memory or RAM.

    Even when you've set HTC BlinkFeed to update frequently, your battery usage is about the same as when you're browsing stuff on your phone. Also, RAM usage of HTC BlinkFeed is low. This, of course, depends on the number of feed sources you have selected in HTC BlinkFeed.

    3 People found this helpful
  • 7.
    Why do different apps have different color themes?

    Why do different apps have different color themes?

    Depending on the type of app, some apps are predefined with a theme of 4 colors by default.
    • Blue: communication apps such as Mail and Messages
    • Green: data-centric apps such as HTC BlinkFeed and Weather
    • Orange: entertainment apps such as Gallery and Music
    • Black: settings
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  • 8.
    Does a SIM card need to be inserted to use HTC Transfer?

    Does a SIM card need to be inserted to use HTC Transfer?

    No. HTC Transfer uses Wi‍-Fi® to transfer your data from your old phone to your new phone. On your old phone, you can either use a Wi‍-Fi or data connection to download the HTC Transfer Tool.
    1 People found this helpful
  • 9.
    How do I switch between HTC BlinkFeed and the home screen app that I downloaded?

    How do I switch between HTC BlinkFeed and the home screen app that I downloaded?

    1. Go to Settings, and then tap Personalize.
    2. Tap Home screen.
    3. Choose which home screen mode you want to use — the home screen app you downloaded or HTC BlinkFeed.
    Note: This feature may not be available in some phones.
    1 People found this helpful
  • 10.
    Can I still use HTC BlinkFeed even when I'm offline?

    Can I still use HTC BlinkFeed even when I'm offline?

    Yes. HTC BlinkFeed displays cached content when you're not connected to the Internet.

    Go to HTC BlinkFeed settings and tap Offline news reading to set whether to cache text only or full articles for offline reading.

    4 People found this helpful
  • 11.
    What's the auto-refresh schedule of HTC BlinkFeed?

    What's the auto-refresh schedule of HTC BlinkFeed?

    You can refresh HTC BlinkFeed anytime by manually pulling down on the screen. If you want feeds to auto-refresh, here's when HTC BlinkFeed automatically refreshes content:
    • If your phone is on Wi‍-Fi, HTC BlinkFeed refreshes content every hour.

      Plug in your phone while connected to Wi‍-Fi and HTC BlinkFeed refreshes every fifteen minutes.

    • If you've set HTC BlinkFeed to auto-refresh using your mobile data or Wi‍-Fi connection, content will be refreshed every two hours when the phone uses data connection.
    • Some feeds from apps like Calendar may only happen once per day.

    Updating content for the first time for newly added feeds may take a few minutes.

    4 People found this helpful