Answers to some common questions
  • 1.
    Why can't I synchronize my phone and PC using HTC Sync?
    Before syncing for the first time, please ensure that USB Debugging is turned on in MENU > Settings > Applications > Development > USB Debugging. If still not able to synchronize please download the latest driver and HTC Sync software from the Support section at www.htc.com/us .

    Your Antivirus or Firewall application must also be set to allow HTC Sync access.

    If previously able to synchronize you can uninstall any recently installed applications and uninstall and reinstall HTC Sync.
    10 People found this helpful
  • 2.
    How can I access the storage card that is in my device to add/remove files from it?

    With the Storage card in the device, connect it to your PC using the USB cable.

    Once connected, on your device, open the Notifications screen and touch on “Select to change USB connection type”.

    Select Disk Drive and touch Done.

    Next, on your PC, go to My Computer and you will see a listing for your device which is actually the SD Card.

    Open that drive and make the desired changes.

    4 People found this helpful
  • 3.
    My Battery doesn’t stay charged for very long. What can I do to conserve power?

    There are different features such as watching YouTube, listening to music, programs running in the background, using Wi-Fi and Bluetooth®, constantly synchronizing e-mail that can drain the battery quickly.

    To improve battery life, refer to the following information:
    When your device is not in use, press the Power button to switch off the screen. You can also select a shorter idle time before the phone screen switches off and lower the screen brightness.

    To do this from the Home screen, go to Menu>Settings>Display and then change your Brightness and Screen timeout settings.

    Use the AC adapter to plug your device into an external power outlet whenever possible.

    Turn Bluetooth and Wi-Fi off when you are not using it. To do this from the Home screen, go to Menu >Settings>Wireless & Networks and uncheck Bluetooth and Wi-Fi.

    Turn off your phone connection to GPS satellites when not in use. To do this from the Home screen, go to Menu>Settings>Location then uncheck Use GPS Satelites.
     
    Note: For quicker access to enable/disable Wi-Fi, GPS, Bluetooth, etc, touch and hold on the Home Screen, select Widget and then select Power Control. This will add a Widget to your home screen to enable/disable these settings.

    Note
    : If the device has been updated to Android 2.3.3 (Gingerbread) or higher, you can also access these settings quickly by dragging down the notification bar and selecting the Quick Settings tab.

    Finally, make sure to close battery-intensive programs, such as the Camera, when you are done using them.

    3 People found this helpful
  • 4.
    What Synchronization software supports my device?
    HTC Sync is compatible with this device and allows you to sync Contacts and Calendar Events from Outlook and Outlook Express to your device via USB.

    The USB debugging check box in HOME > MENU > Settings > Applications > Development needs to be selected for the phone to be able to synchronize with the PC using HTC Sync.

    You can find the latest version of HTC Sync and drivers from the Support section of www.htc.com/us. 
    4 People found this helpful
  • 5.
    I can't see pictures stored on my microSD card using Gallery?

    To see pictures stored on your microSD card using Gallery: ensure your device is not mounted as a Disk Drive. Open the Notifications Panel (by touching and then dragging the status bar down) on your device, then in the Notifications Panel, touch “Select to change USB Connection Type” and change it to Charge Only.

    If your device is not connected to your computer, remove the bottom cover and ensure the memory card is installed properly.

    Note
    : Before removing the memory card, first either power off the device or unmounts the card by going to Menu>Settings>SD & phone storage and selecting Unmount SD card.

    If the card is still not recognized, it may be damaged or corrupted. Contact AT&T for further support
    2 People found this helpful
  • 6.
    How do I copy files, music and video between my phone and PC?
    To transfer files from your computer to your phone’s storage card, you need to set the phone’s storage card as a Disk Drive.

    Connect the phone to the computer using the USB cable, and open the notifications panel.

    Tap “Select to change USB Connection Type” and change it to Disk Drive. the phone will appear as an external USB drive on your computer.
    4 People found this helpful
  • 7.
    Why won't my device power on?
    Your battery may be drained or is not seated correctly. Remove the battery and inspect the contacts. Remove any debris/residue found on the device or battery contacts with a soft, dry cloth. Attempt to charge the device.

    If the battery is dead, the device will need to charge for a few minutes and then should power on once this happens. Attempt to power the device on by pressing the Power Button for 3 seconds. Try another battery. If the device still will not power on, contact your wireless carrier for further assistance.
    3 People found this helpful
  • 8.
    What is the maximum size Storage card that my device can support?
    This device can support up to a 32GB storage card.
    6 People found this helpful
  • 9.
    How do I use the Phone's Storage Card as a Disk Drive?
    Connect the phone to the computer using the USB cable. Open the Notifications panel. In the Notifications panel, touch “Select to change USB Connection Type” and change it to Disk Drive.
    0 People found this helpful
  • 10.
    Can I install applications to my microSD card?

    Currently programs can only be installed on the device's internal storage however; after the application has been installed you can move it to your storage card.

    To do this from the Home screen, go to Menu>Settings>Applications>Manage Applications.

    Next just touch the apps you want moved to your storage and the touch Move to SD Card.

    Note: This option may not be available for all applications and if you remove your storage card from your device, you will no longer have access to applications that you have moved to it.

    3 People found this helpful
  • 11.
    Why should I use my Google account to sync with my phone?
    Using a Google account on your phone will provide synchronization between Google services such as Gmail, contacts, and calendar events. It is always a good idea to have your data backed up in more than one place!
    1 People found this helpful
  • 12.
    How long should it take to charge my battery?
    Your battery can take up to 4 hours to fully charge using the AC charger. It will take much longer using the USB as that is the trickle charge function.
    0 People found this helpful
  • 13.
    My device has gotten warm and appears to have stopped charging. What is happening?
    When using the device for prolonged periods of time, such as when you're talking on the phone, charging the battery or browsing the web, the device may become warm.

    In most cases, this condition is normal and therefore should not be interpreted as a problem with the device.

    The device has a protection feature that if the device becomes too warm (due to use of GPS while charging, BT while charging, using the device as a wireless modem, etc), the auto protection feature will be triggered and the charging process will be stopped.

    Once the device cools down, the device will then begin charging again.
    1 People found this helpful
  • 14.
    Why does it take so long to charge my device using USB?
    The USB cable acts as a trickle charger so it will take longer than if you were using an AC charger. While the USB will work, it is recommended to use the AC charger, especially if the battery level reaches 10% or below.
    1 People found this helpful
  • 15.
    I want to sync my device with my MAC, am I able to use HTC Sync to do this?
    HTC Sync is not compatible with Macintosh computers. While you will be unable to use HTC Sync to synchronize your PIM information, you can transfer files such as music, movies, photos, etc. to your HTC Device by mounting the Device as a disk drive.
    0 People found this helpful
  • 16.
    How can I disable my SMS/MMS Sent notifications?
    From within the Messages application, select Menu>Settings>Notifications and uncheck the Sent notification checkbox.
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