HARDWARE & OTHER FAQs
COMMON QUESTIONS
COMMON QUESTIONS
Select an issue from the dropdown:
  • 1:
    Can my device use an expandable storage card, such as MicroSD?

    The HTC EVO 4G LTE has a Micro SD slot that supports up to 32GB of expandable storage.

    As an alternate means of expanding the storage capacity, the recommended process is to take advantage of the Dropbox promotion that gives you 25GB free for 2 years with the HTC EVO 4G LTE. Simply sign up or sign into the Dropbox app on your device to start taking advantage of this promotion.

     
    People found this helpful
  • 2:
    My device is warm and appears to have stopped charging. What is happening?

    When using the phone for prolonged periods of time, such as when you're talking on the phone, charging the battery or browsing the web, the phone may become warm. In most cases, this condition is normal and therefore should not be interpreted as a problem with the phone.

    The phone has a protection feature that if the phone becomes too warm (due to use of GPS or Bluetooth while charging, using the phone as a wireless modem, etc.), the auto protection feature will be triggered and the charging process will be stopped. Once the phone cools down, it will then begin charging again.

     
    People found this helpful
  • 3:
    How long should it take to charge my battery?

    Your battery can take up to 4 hours to fully charge using the AC charger. It will take much longer using the USB as that is the trickle charge function.

     
    10  People found this helpful
  • 4:
    How do I optimize my battery life?

    There are different features such as watching YouTube, listening to music, programs running in the background, using Wi-Fi/Bluetooth®/GPS, and constantly synchronizing e-mail that can drain the battery quickly.

    To improve battery life, refer to the following tips:

    • When your device is not in use, press the Power key to switch off the screen
    • Select a shorter idle time before the device screen switches off and lower the screen brightness
      1. From the Home screen, tap All apps.
      2. Tap Settings.
      3. Tap Display & gestures.
      4. Tap Brightness or Sleep.
    • Use the AC adapter to plug your device into an external power outlet whenever possible.
    • Turn wireless radios off when you are not using them.
      1. From the Home screen, tap All apps.
      2. Tap Settings.
      3. Tap the sliders to turn off Wi-Fi, and Bluetooth.
        • Tap More > Portable hotspot & tethering to ensure the Portable Wi-Fi hotspot is turned off.
    • Turn off background data synchronization.
      1. From the Home screen, tap All apps.
      2. Tap Settings.
      3. Tap Accounts & sync.
      4. Tap the slider to turn Auto Sync Off.
        NOTE: You will have to manually update any application that requires constant updates (e.g. weather, email, stocks or Facebook)
     
    People found this helpful
  • 5:
    How do I charge the battery?

    Tip: If the battery level is below 25%, use the AC adapter instead of a car charger or USB cable.

    1. Connect the small end of the charger cable to the USB port on the side of the phone.
    2. Plug the other end of the charger cable into a wall outlet. If using the USB cable, plug the other end into a USB port on a computer.
     
    People found this helpful
  • 6:
    Why does it take so long to charge my phone using USB?

    The USB cable acts as a trickle charger when plugged into a PC, so it takes longer a wall charger to recharge your phone. While the USB will work, it is recommended to use the AC charger, especially if the battery level reaches 10% or below.

     
    People found this helpful
  • 7:
    How do I keep the screen turned ON while charging the phone?
    1. From the Home screen, tap All apps.
    2. Tap Settings.
    3. Tap Developer options.
    4. Tap to check the Stay awake.

    NOTE: When enabled, this feature may cause the device to take significantly longer to charge.

     
    People found this helpful
  • *Please enter your comment here ...
6
340
us
3
Thank You!
htc-evo-4g-lte-sprint