Product Support

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HTC Hero

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Phone

How do I turn on the speakerphone while on a call? more
While a call, press Menu > Speaker on.
How do I mute the microphone while on a call? more
While a call, press Menu > Mute.
How to I use the Voice Dialer software? more
Press and hold the Talk button to launch Voice Dialer.
How do I check the phone information (MEID, Wi-Fi MAC address, Signal strength, etc)? more
To view the phone information included IMEI, Wi-Fi Mac address and other information HOME > MENU > Settings > About phone > Status
How do I set up a conference call? more
To set up a conference call make a call to the first conference call participant. When connected, press MENU and tap Add call, and then dial the number of the second participant. The first participant is put on hold when you dial the second participant. When connected to the second participant, tap the merge icon.
How do I create a contact? more
In the All tab, tap Add Contact and select the contact type and which account the contact will sync with. Enter the contact information in the fields and save.
How do I make a call using the Dialer? more
In Dialer, you can either dial a number directly, or you can use the Smart Dial feature to search and call a contact in People or a number from or Call History. To open the dialer press the CALL button or on the Home screen, tap Phone.
How do I make an emergency call? more
On the Phone screen, dial the international emergency number for your locale (for example, 911), and then tap Call.
How do I turn the phone function on and off? more
A way to turn off the phone function is to switch your phone to Airplane mode. When you enable Airplane mode, all wireless radios on your phone are turned off, including the phone function, Bluetooth, and Wi-Fi. Press HOME > MENU, then tap Settings > Wireless controls.
How do I setup my Contact Card? more
My contact card provides a convenient way to store your personal contact information so that you can easily send it via MMS. In addition, you can log in to your Facebook and Flickr accounts to receive notifications of your contacts' updates and events. On the All tab of the People screen, tap My contact card, and then tap Tap here to edit contact.