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General and Other

How do I soft reset my device? What is a soft reset? more

A soft reset is similar to rebooting a computer. You will not lose any data unless you have unsaved work open. To perform a soft reset, simply power the device off then back on. Was this helpful? Yes | No

When should I perform a Hard Reset? more

A Hard Reset should only be performed after all other troubleshooting options have been exhausted or if you want to remove everything from your unit at the same time. Was this helpful? Yes | No

How do I return to the Home Screen? more

Press Home to return to the Home Screen. Was this helpful? Yes | No

How do I view All Programs? more

Tap or press the All Programs icon. Was this helpful? Yes | No

How do I view All Settings? more

From the Home screen, press Menu > Settings. Was this helpful? Yes | No

How can I lock the keys and screen of my device? more

Tap the Power button to turn the screen off. Was this helpful? Yes | No

How do I zoom? more

While browsing websites using the web browser, viewing an image in Albums, or using other applications that support zooming you can use two fingers in a pinching motion to zoom in/out. Was this helpful? Yes | No

Do I need a Google account to use the phone? more

To use the device you do not need to setup a Google account. The first time you turn on the phone you will be prompted to either Create, Sign in or Skip setting up a Google account. Was this helpful? Yes | No

How do I hide the notifications panel? more

Touch the bottom of the notifications panel and drag up or press Home. Was this helpful? Yes | No

How can I show the notifications panel? more

Touch the notifications panel and pull down. Or, from the Home screen, press Menu > Notifications. Was this helpful? Yes | No

What information is displayed through the notifications panel? more

Date, carrier name, missed calls, finished installations, program downloads, SMS notifications, email notifications, synchronization status, and more depending on the applications installed on your device. Was this helpful? Yes | No

How do I drag items to extended Home screens? more

Touch the item, hold and drag to the edge of the screen where an available extended Home screen is present. Was this helpful? Yes | No

How do I add an application shortcut to the Home screen? more

Within the Applications tab touch and hold until the Applications tab disappears. Release to place the item on the Home screen. Was this helpful? Yes | No

How do I remove an application shortcut from the Home screen? more

Touch the item, hold and drag to the trash or to another location. Was this helpful? Yes | No

How do I move application shortcuts to a different location on the Home screen? more

Touch the item, hold and drag to the trash or to another location. Was this helpful? Yes | No

My phone will not power on, or repeatedly reboots when starting up? more

Press the END CALL/POWER button and hold the MENU button until the system boots up to the Home Screen. Then the Safe mode notification will be shown on the bottom left of the display. In Safe mode, all third-party applications will not be executed so you can boot up your phone successfully to uninstall any applications that you may have recently installed or which may be stopping your phone from booting correctly. Was this helpful? Yes | No

How do I remove the back cover? more

To remove the back cover, first make sure the phone is turned off. Hold the device securely with the front facing down, then, with your thumb or finger, slide the back cover upwards and remove. Was this helpful? Yes | No

What does a Hard Reset do and how is it performed? more

A hard reset removes all information from your device and returns it to a state just like it has never been used before. All contacts, messages, emails, third-party applications, etc. will need to be reinstalled after performing a hard reset. To perform a hard reset, from the Home screen tap Menu > Settings > Security > Factory data reset. Follow the on-screen prompts to complete. This process will take 5-10 minutes Was this helpful? Yes | No