Product Support

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HTC Hero

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Applications

Where can I find the latest downloads and software updates for my phone? more
You can find the latest manuals, software, announcements, updates and other content for your phone in the Support section of our website.
Can I install non Android Market applications? more
To allow the installation of non Android Market applications, from the Home screen press Menu > Settings > Applications and enable Unknown sources.
Where can I find more information about Android, Market and Google applications for Android? more
For more information about Android and Google applications please visit http://www.google.com/support/mobile/bin/topic.py?hl=en&topic=13588
Where can I get Android applications? more
Tap Programs > Market, then browse through the list of programs available.
What games are available for my device? more
To find the latest games for your device from the Home screen you can access the Market. The Market has a large selection of games available for download.
Where can I purchase games and programs for my phone? more
Android Market provides direct access to useful applications and fun games that you can download and install on your phone. Applications can be either purchased or downloaded for free.
How do I add programs? more
Android Market provides direct access to useful applications and fun games, which you can download and install on your phone. Open Market to access the menu to find and download new applications.
How do I remove programs? more
You can uninstall any application that you have downloaded and installed from Android Market. On the My downloads screen, tap the application you want to uninstall, and then tap Uninstall. When prompted, tap OK to remove the application on your phone.
How do I view and edit Microsoft Office documents? more
Quickoffice lets you view Microsoft Office Word, Microsoft Office Excel, and Microsoft PowerPoint files on your phone. Quickoffice supports viewing of Microsoft Office 2003 Word (.doc), Excel (.xls), PowerPoint (.ppt) and text (.txt) files.
How do I view Portable Document Format (PDF) files? more
After launching PDF Viewer, on the Open file screen, tap the file you want to view. Slide your finger on the screen to pan or go through the pages of the PDF file. While viewing a PDF file, press MENU to let you open another PDF file, zoom in, search the file, and more.
How do I watch YouTube? more
Tap All Programs then tap YouTube. The YouTube screen appears with the videos grouped into categories, such as Featured, Most popular, Most viewed, Top rated, and more.
How do I use Twitter? more
Peep™ is a Twitter™ client that lets you enjoy “twittering’’ on your phone. Send out tweets, read and receive tweets from people, search for new Twitter users to follow, all from your phone.
How do I use HTC Footprints? more
A footprint consists of a photo you take of a location such as a restaurant, a sightseeing destination, etc., stored together with a precise GPS position and other information about that location such as the street address and phone number. After launching Footprints point the camera at the scene you want to save. Press the TRACKBALL to capture the photo.
How do you link a contact to Facebook? more
In the contacts menu, select any contact. Slide of Updates and Events > Tap Link Facebook Profile.
What is the difference between HTC and Android widgets? more
Add Android widgets to the Home screen such as a clock, music player, a picture frame, the Google™ search bar, or a calendar that shows upcoming appointments. Add HTC widgets to the Home screen such as a clock, calendar, mail, people, Footprints, and more. To populate your Home screen with widgets from a Scene, press HOME > MENU, and Add to Home.
How do I use Facebook and Flickr in People? more
On the Updates and events tab of the people screen, notifications of contacts' upcoming events and updates to their profiles are displayed. On the Albums tab of the Contact Details screen for each contact, the contact's recent Facebook and Flickr photo albums are displayed.
How do I log in and out of Facebook and Flickr? more
On the All tab of the People screen, tap My contact card, press MENU, and then tap Edit. Scroll down and tap Facebook or Flickr. Enter your login details and then tap Log in. To log out on the All tab of the People screen, tap My contact card, press MENU, tap Edit and then tap Facebook or Flickr.
How do I update my status on Facebook? more
On the All tab of the People screen, tap My contact card, and then tap Facebook. Enter your status, and then tap Share.
How do I stop applications from running in the background? more
You may browse the Market to find programs that will allow you to see which applications are running as well as giving you the ability to stop them.
How can I tell how much free memory I have left on my device? more
On your device, go to: Home > Menu > Settings > SD card & phone storage and look for Internal phone storage.
How do I switch between running programs? more
Press and hold the Home button to show the current running programs.