Hardware Requirements (PC)

• 1 GHz or higher processor clock speed recommended
• 512 MB of RAM or higher recommended
• Super VGA (800 x 600) or higher-resolution video adapter and monitor
• 300 MB of available free hard disk space
• USB 2.0 is required

Software Requirements - Supported Operating Systems (PC)

• Windows XP, professional edition, Service Pack 2

• Windows XP, home edition, Service Pack 2

• Windows XP, professional edition, Service Pack 3

• Windows XP, home edition, Service Pack 3

• (32/64 bit)

• Windows Vista Ultimate

• Windows Vista Business

• Windows Vista Home Basic

• Windows Vista Home Premium

• Windows Vista Enterprise

• Windows 7 Home Basic

• Windows 7 Home Premium

• Windows 7 Professional

• Windows 7 Enterprise

• Windows 7 Ultimate

Outlook: Support Versions

• Outlook 2000/2003/2007/2010
• Outlook Express

Installation Instructions

1. Click Download below to download “HTC Sync v 3.0.5579” to your PC.
2. Double-click on the “HTC Sync v 3.0.5579” file to begin the installation.
   Note: Please close all running programs and temporarily exit your anti-virus program when you install HTC Sync.
3. Once the installation is complete, connect the device to the PC via USB and on the device, select HTC Sync from the “Connect to PC” pop up or if the pop-up doesn’t appear,
   on the device, select Home>Menu>Settings>Connect to PC>Default connection type>
   HTC Sync.
4. The device will then start searching the PC for the HTC Sync software.
5. Once found, the Device Setup will open on the PC and guide you through the set up process.
6. Once the set up process is complete, your device will then be synced.
   Note: HTC Sync does not support wireless syncing; the device must be connected to the PC in order to be synced.

• Support for Outlook 2000.
• Support for Finnish & Portuguese (Brazil)

1. Hardware Requirements (PC)
   • 1 GHz or higher processor clock speed recommended
   • 512 MB of RAM or higher recommended
   • Super VGA (800 x 600) or higher-resolution video adapter and monitor
   • 50 MB of available free hard disk space
   • USB 2.0 is required
2. Software Requirements - Supported Operating Systems (PC)
   • Windows XP Service Pack 2 and 3
   • Windows Vista 32-bit version
   • Windows Vista 64-bit version
   • Windows 7 32-bit version
   • Windows 7 64-bit version
3. Installation Instructions
   • Click Download below to download “HTC_Sync_2.0.40.exe” to your PC.
   • Run “HTC_Sync_2.0.40.exe” to install it to your PC (Suggestion: Please close all running programs and temporarily exit your anti-virus program when you install the HTC Sync)
   • From your PC, launch HTC Sync, and use the USB cable to connect your phone to the PC (if the phone is not connected to the PC there will be a sync failure).
   • On your phone, check Notifications on the status bar for the icon to confirm if HTC Sync recognizes the phone.
   • The first time you synchronize the phone, the Synchronization Settings Wizard will start automatically to help you set up HTC Sync. (If the Synchronization Settings Wizard does not start, click Synchronize now on the HTC Sync screen.) After the first time, to start syncing your phone to your computer, pull down the notifications bar on the phone and tap “Synchronize your phone with Windows” to connect to the PC
   • On your PC, follow the instructions to finish the wizard on the HTC Sync screen.

The software upgrade posted below provides several key enhancements for your HTC Hero:

• Upgraded OS to Android 2.1 Éclair
• Includes enhancements to Sense UI
• Includes enhanced corporate email support
• Includes a variety of minor bug fixes

Please read the following important notes before starting the upgrade:

Before you proceed, please confirm that this software upgrade is a newer version than what is currently loaded on your device. If it is the same version and your device is operating normally, there is no need to reload the software. To determine what version is running on your device, refer to the image on the left (the newest version is pictured) and note the Software version.  Next, navigate to Home > Menu > Settings > About phone on your device (you may need to tap on Software Information).  Locate the Software version or Software number here.  If your Software version or Software number is different than what is pictured at left, you should proceed with this upgrade.

IMPORTANT – Back up your data before you begin

This software update will delete all information from your device.  It is necessary to ensure that you back up your information before proceeding with this update. 

Calendar and contacts

• If you are syncing your device with your Google account, log into the Gmail service and verify your data is up to date
• If you are syncing your device via HTC Sync, log into your PC and verify your data is up to date
• If you are syncing your device via Exchange Activesync, log into your Exchange account and verify your data is up to date
• If you are using another backup solution, verify the data is up to date with that solution

Text and picture messages

Text and picture messages will be deleted with this software update.  You can back up text and picture messages by forwarding them to an email address.

• Open the Messaging application
• Tap and hold on the desired text or picture message
• Tap Forward
• Enter an email address then tap Send

Applications

Applications will be deleted with this software update.  You will need to re-download the desired applications from the Market after this update completes.

Pictures, Video, Music, Media, and other files

Pictures, video, music, and other media saved on the microSD card will not be affected by this update.

Getting Started

Before you run the ROM Update Utility (RUU), make sure you have done the following:

• Backed up the data on your device
• Standby or hibernation mode of your PC has been disabled
• Close all running applications on the PC
• Set aside approximately 25 minutes to allow the device to update
• Charged the battery to at least 30%

Installation instructions

1. Download and install the HTC Sync software available here:  http://www.htc.com/us/support/hero-sprint/downloads/
2. Download the update file for the HTC Hero available here:  http://www.htc.com/us/support/hero-sprint/downloads/
3. Connect your HTC Hero to your PC using the supplied USB cable
   1. If the HTC Sync application appears on the screen of your PC, you may simply dismiss the wizard by pressing the Cancel button
4. Run the RUU update file for the HTC Hero
5. Follow the on-screen prompts to install the update for your HTC Hero

WARNING: During the upgrade process, do not attempt to make/receive calls, press any buttons on your device or disconnect the device from the USB cable as this will stop the update and your device may be rendered inoperable!

The software upgrade available for your HTC Hero provides key enhancements:

• Various minor bug fixes

Before you proceed, please confirm that this software upgrade (to 2.32.651.2) is a newer version than what is currently loaded on your device. If it is the same version, there is no need to reload the software. Navigate to the Home screen then tap Menu > Settings > About phone > System updates, HTC Software Update and Check now. If your Software number is less than 2.32.651.2, you should proceed with the upgrade.

Getting Started

Before you proceed with the update, make sure you have done the following:

• Set aside approximately 20 minutes to allow the device to update
• Connect the device to a charger
• Ensure the battery is charged to at least 30%
• If available, connect to Wi-Fi or 4G to speed up the update download process

Installation instructions

1. Navigate to the Home screen on your device

   

2. Tap Menu > Settings

   

3. Tap About Phone

   

4. Tap System updates

   

5. Tap HTC software update

   

6. Select Check now

   

7. After Tap OK to download the update

   

8. After you select your method of download, you will be prompted with a data fee warning message. If this is acceptable, select Yes

   

9. Select, Check now

   

10. After selecting "Check now" your download will begin.

    

11. Once your download is complete, ensure Install now is selected and tap OK

    

    WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the battery as this will stop the update and your device may be rendered inoperable!

    Example of upgrade screen:

    

    Do not attempt to use the device until the "Congratulations" screen appears.

12. Congratulations, the device has been updated! Tap OK to finish.