WARNING: Installing this software will erase your current user data.
Please see instructions below for details. more
The software upgrade posted below provides several key
enhancements for your HTC Hero:
-
Upgraded OS to Android 2.1 Éclair
-
Includes enhancements to Sense UI
-
Includes enhanced corporate email support
-
Includes a variety of minor bug fixes
Please read the following important notes before starting the
upgrade:
Before you proceed, please confirm that this software upgrade is a
newer version than what is currently loaded on your device. If it is the
same version and your device is operating normally, there is no need to
reload the software. To determine what version is running on your
device, refer to the image on the left (the newest version is pictured)
and note the Software version. Next, navigate to Home > Menu >
Settings > About phone on your device (you may need to tap on Software
Information). Locate the Software version or Software
number here. If your Software version or Software number is
different than what is pictured at left, you should proceed with this
upgrade.
IMPORTANT – Back up your data before you begin
This software update will delete all information from your device.
It is necessary to ensure that you back up your information before
proceeding with this update.
Calendar and contacts
- If you are syncing your device with your Google account, log
into the Gmail service and verify your data is up to date
- If you are syncing your device via HTC Sync, log into your PC
and verify your data is up to date
- If you are syncing your device via Exchange Activesync, log into
your Exchange account and verify your data is up to date
- If you are using another backup solution, verify the data is up
to date with that solution
Text and picture messages
Text and picture messages will be deleted with this software update.
You can back up text and picture messages by forwarding them to an
email address.
- Open the Messaging application
- Tap and hold on the desired text or picture message
- Tap Forward
- Enter an email address then tap Send
Applications
Applications will be deleted with this software update. You will
need to re-download the desired applications from the Market
after this update completes.
Pictures, Video, Music, Media, and other files
Pictures, video, music, and other media saved on the microSD card
will not be affected by this update.
Getting Started
Before you run the ROM Update Utility (RUU), make sure you have done
the following:
- Backed up the data on your device
- Standby or hibernation mode of your PC has been disabled
- Close all running applications on the PC
- Set aside approximately 25 minutes to allow the device to update
- Charged the battery to at least 30%
Installation instructions
- Download and install the HTC Sync software available here: http://www.htc.com/us/support/hero-sprint/downloads/
- Download the update file for the HTC Hero available here: http://www.htc.com/us/support/hero-sprint/downloads/
- Connect your HTC Hero to your PC using the supplied USB cable
- If the HTC Sync application appears on the screen of your
PC, you may simply dismiss the wizard by pressing the Cancel button
- Run the RUU update file for the HTC Hero
- Follow the on-screen prompts to install the update for your HTC
Hero
WARNING: During the upgrade process, do not attempt to make/receive
calls, press any buttons on your device or disconnect the device from
the USB cable as this will stop the update and your device may be
rendered inoperable!