• Support for Outlook 2000.
• Support for Finnish & Portuguese (Brazil)

1. Hardware Requirements (PC)
   • 1 GHz or higher processor clock speed recommended
   • 512 MB of RAM or higher recommended
   • Super VGA (800 x 600) or higher-resolution video adapter and monitor
   • 50 MB of available free hard disk space
   • USB 2.0 is required
2. Software Requirements - Supported Operating Systems (PC)
   • Windows XP Service Pack 2 and 3
   • Windows Vista 32-bit version
   • Windows Vista 64-bit version
   • Windows 7 32-bit version
   • Windows 7 64-bit version
3. Installation Instructions
   • Click Download below to download “HTC_Sync_2.0.40.exe” to your PC.
   • Run “HTC_Sync_2.0.40.exe” to install it to your PC (Suggestion: Please close all running programs and temporarily exit your anti-virus program when you install the HTC Sync)
   • From your PC, launch HTC Sync, and use the USB cable to connect your phone to the PC (if the phone is not connected to the PC there will be a sync failure).
   • On your phone, check Notifications on the status bar for the icon to confirm if HTC Sync recognizes the phone.
   • The first time you synchronize the phone, the Synchronization Settings Wizard will start automatically to help you set up HTC Sync. (If the Synchronization Settings Wizard does not start, click Synchronize now on the HTC Sync screen.) After the first time, to start syncing your phone to your computer, pull down the notifications bar on the phone and tap “Synchronize your phone with Windows” to connect to the PC
   • On your PC, follow the instructions to finish the wizard on the HTC Sync screen.

The software upgrade posted below provides several key enhancements for your HTC Hero:

• Upgraded OS to Android 2.1 Éclair
• Includes enhancements to Sense UI
• Includes enhanced corporate email support
• Includes a variety of minor bug fixes

Please read the following important notes before starting the upgrade:

Before you proceed, please confirm that this software upgrade is a newer version than what is currently loaded on your device. If it is the same version and your device is operating normally, there is no need to reload the software. To determine what version is running on your device, refer to the image on the left (the newest version is pictured) and note the Software version.  Next, navigate to Home > Menu > Settings > About phone on your device (you may need to tap on Software Information).  Locate the Software version or Software number here.  If your Software version or Software number is different than what is pictured at left, you should proceed with this upgrade.

IMPORTANT – Back up your data before you begin

This software update will delete all information from your device.  It is necessary to ensure that you back up your information before proceeding with this update. 

Calendar and contacts

• If you are syncing your device with your Google account, log into the Gmail service and verify your data is up to date
• If you are syncing your device via HTC Sync, log into your PC and verify your data is up to date
• If you are syncing your device via Exchange Activesync, log into your Exchange account and verify your data is up to date
• If you are using another backup solution, verify the data is up to date with that solution

Text and picture messages

Text and picture messages will be deleted with this software update.  You can back up text and picture messages by forwarding them to an email address.

• Open the Messaging application
• Tap and hold on the desired text or picture message
• Tap Forward
• Enter an email address then tap Send

Applications

Applications will be deleted with this software update.  You will need to re-download the desired applications from the Market after this update completes.

Pictures, Video, Music, Media, and other files

Pictures, video, music, and other media saved on the microSD card will not be affected by this update.

Getting Started

Before you run the ROM Update Utility (RUU), make sure you have done the following:

• Backed up the data on your device
• Standby or hibernation mode of your PC has been disabled
• Close all running applications on the PC
• Set aside approximately 25 minutes to allow the device to update
• Charged the battery to at least 30%

Installation instructions

1. Download and install the HTC Sync software available here:  http://www.htc.com/us/support/hero-sprint/downloads/
2. Download the update file for the HTC Hero available here:  http://www.htc.com/us/support/hero-sprint/downloads/
3. Connect your HTC Hero to your PC using the supplied USB cable
   1. If the HTC Sync application appears on the screen of your PC, you may simply dismiss the wizard by pressing the Cancel button
4. Run the RUU update file for the HTC Hero
5. Follow the on-screen prompts to install the update for your HTC Hero

WARNING: During the upgrade process, do not attempt to make/receive calls, press any buttons on your device or disconnect the device from the USB cable as this will stop the update and your device may be rendered inoperable!