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Synchronization

Why should I use my Google account with my phone? more

Using a Google account on your phone will provide synchronization between the device and Google services such as Gmail, contacts, and calendar events. Was this helpful? Yes | No

How do I synchronize my phone with my Google account? more

Your phone is set up by default to automatically sync with your Google account, if you have set one up already. To set up a Google account, press Menu on the Home screen, and then tap Settings > Accounts & sync > choose Add Account > select Google and then tap Next > follow the on-screen instructions to enter the account information.

If you don't want to synchronize automatically, press Menu on the Home screen, and then tap Settings > Accounts & sync and then uncheck Background data and Auto-sync.

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Will I lose all my calendar events, contacts, and email if I have to perform a factory reset? more

Yes, you will lose your data on the phone. However, if you have set up a Google account on your phone, your data is synchronized and backed up on your Google account.

To set up a Google account, press Menu on the Home screen, and then tap Settings > Accounts & sync > choose Add Account > Select Google and then tap Next > follow the on-screen instructions to enter the account information. Your Google account will automatically sync with your Google contacts, Google calendar, and Gmail.

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Why does synchronization sometimes fail? more

This can occur when switching from or to a data or Wi-Fi connection or while you are out of service area. You may be prompted to login again before synchronization can complete. Was this helpful? Yes | No

What software do I need to synchronize my phone with my PC? more

HTC Sync allows synchronization between a phone and PC. You can find the latest version of HTC Sync, instructions, and drivers from the Support section of our website. Was this helpful? Yes | No

How do I copy files, music and video between my phone and PC? more

To transfer files from your computer to your phone’s storage card, you need to set the phone’s storage card as a USB drive. Connect the phone to the computer using the USB cable, and then choose Disk drive from the on-screen menu that appears. The storage card is now mounted as a USB drive. Drag and drop the desired files to your PC to back them up. Was this helpful? Yes | No

I want to sync my device with my Mac; am I able to use HTC Sync to do this? more

HTC Sync is not compatible with Macintosh computers. While you will be unable to use HTC Sync to synchronize your PIM information, you can transfer files such as music, movies, photos, etc. by mounting your device as a Disk drive. Was this helpful? Yes | No