Answers to some common questions
  • 1.
    Why can't I setup my email account?

    Please double-check what information your email service requires to set up your email account. You will need to know the correct SMTP/POP3/IMAP/Exchange settings, and you may also need to find out the security type, ports, and if any domain names are needed as part of the username.

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  • 2.
    How do I check the phone information (MEID, Wi-Fi MAC address, signal strength, etc.)?

    From the Home screen tap Menu > Settings > About phone and locate the desired information.

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  • 3.
    How do I turn the phone function on and off?

    A way to turn off the phone function is to switch your phone to Airplane mode. When you enable Airplane mode, all wireless radios on your phone are turned off, including the phone function, Bluetooth, and Wi-Fi. Press and hold the Power button until the on-screen menu appears. Tap Airplane mode.

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  • 4.
    How do I send a text message?

    From the Messaging application tap Compose message. Enter the mobile phone number or name of the message recipient in the To field. As you enter this information, matching contacts will appear on the screen. Select the desired contact. Type the message below and tap Send.

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  • 5.
    How many email accounts can my device support?

    Ten accounts. One Exchange account and the rest as Gmail, IMAP, or POP accounts.

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  • 6.
    How do I setup My Contact Card?

    My Contact Card provides a convenient way to store your personal contact information so that you can easily share it. On the All tab of the People screen, tap My Contact Card, and then tap Menu > Edit.

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  • 7.
    How do I set up a conference call?

    To set up a conference call, make a call to the first conference call participant. When connected, tap Menu > Add call, and then dial the number of the second participant. The first participant is put on hold when you dial the second participant. When connected to the second participant, tap Menu > Merge calls.

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  • 8.
    How do I send a meeting request from my phone?

    To send a meeting request, from the Exchange ActiveSync® account tap Menu > More > New meeting invitation. Enter the meeting details and then tap Send.

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  • 9.
    What types of email does my device support?

    Microsoft Exchange, Gmail, IMAP4, and POP3.

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  • 10.
    How do I use the speakerphone?

    During a call, press the Speaker icon to toggle between turning the speakerphone on or off. The speakerphone icon will appear in the status bar when the speakerphone is on.

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  • 11.
    How do I mute the microphone while on a call?

    During a call, press the Mute icon to toggle mute on or off. A microphone icon with a line through it will appear in the status bar when mute is enabled.

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  • 12.
    How do I make a call using the Dialer?

    In Dialer, you can either dial a number directly, or you can use the Smart Dial feature to search and call a contact in People or a number from or Call History. To open the dialer, tap Phone from the Home screen.

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  • 13.
    Why can't I view some attachments?

    Some attachments may not be supported by the device. You may browse the Market to find programs that may support the file type you would like to view.

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  • 14.
    Why are messages marked as read when checking my Exchange Server email?

    Your Exchange Server may have settings which, by default, mark emails retrieved from your device as read. Please contact your system administrator to find out what settings your Exchange Server uses.

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  • 15.
    How do I set or remove an Out of the Office message?

    To set the Out of the Office message, from the Exchange Activesync account tap Menu > More > Out of the Office. Modify the settings as desired, and then tap Save.

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  • 16.
    How do I edit my signature on my email account?

    To change your signature on the default email application in HTC Sense™, press All Programs on the Home screen > Mail > Menu > More > Settings > General settings > Signature to edit your own signature.

    To change your signature in your Gmail account, press All Programs on the Home screen > Gmail > Menu > Settings > Signature to edit your own signature.

    NOTE: The email program on your phone is different from the Gmail application and thus has different settings. To use the signature feature, you must first set up the appropriate email account on your phone.

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  • 17.
    How do I make an emergency call?

    On the Phone screen, dial the international emergency number for your locale (for example, 911), and then tap Call.

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  • 18.
    How do I create a contact?

    In the People application, tap Add Contact and select the contact type and which account the contact will sync with. Enter the contact information in the fields and save.

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