Answers to some common questions
  • 1.
    How can I access the storage card that is in my phone to add/remove files from it?
    1. Connect your phone to a computer using the supplied USB cable
    2. A pop up box will appear asking you to Choose a connection type
    3. Tap Disk Drive

    Note: When you choose this option, you will see 2 drives mounted on your computer. One drive will be for your phone memory (and have the name HTC STORAGE) whilst the other drive will be for your SD card.

    1 People found this helpful
  • 2.
    My phone won’t power on. What can I do?

    If your device will not power on, your battery may be drained or not seated correctly.

    Tips:

    • If the battery is dead, the device will need to charge for a while (up to 30 minutes) before it shows any signs of life (i.e. notification LED lights up).
    • Make sure you are using the AC charger and USB cable that was supplied with your phone.
    • If you have charged the phone for 2 hours and it still will not power on, remove the battery, wait for 30 seconds and then re-inserting it before trying to power it on.
    • If the device still will not power on, contact your wireless carrier for further assistance.
    3 People found this helpful
  • 3.
    How do I access the SD card?
    1. Remove the back cover of your phone
    2. Remove the battery
    3. The SD card slot is located beside the SIM card slot and uses a spring-load mechanism. To remove your SD card, gently press inwards and the spring will push it out.
    2 People found this helpful
  • 4.
    How do I make more storage space in phone memory?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Storage
    4. Tap Make more space under Phone storage heading
    5. Your phone will scan the memory. This process can take a while. Once done, you will be presented with a list of applications and how much memory they take up.
    6. Tap on a category to see more information about the space. From there, you can choose which files to Move to SD (if available) or Delete to make space.
    3 People found this helpful
  • 5.
    What is the maximum size storage card that is supported by this phone?

    The largest card supported by your phone is a 32GB micro SDHC.

    5 People found this helpful
  • 6.
    How do I move an application from the phone storage to the internal storage?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Apps
    4. Tap the On phone storage tab
    5. Tap on an app that has a check to the right of their name. This means that the app is currently on the phone storage and can be moved to the internal storage.
    6. Tap Move to internal storage
    7. Once the process is complete, the button will be replaced with Move to phone storage
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  • 7.
    My phone has gotten warm and appears to have stopped charging. What is happening?

    The device has a protection feature that if the device becomes too warm (due to use of GPS or Bluetooth while charging, using the device as a wireless modem, etc.), the auto protection feature will be triggered and the charging process will be stopped. Once the device cools down, it will then begin charging again.

    3 People found this helpful
  • 8.
    How do I access the SIM card?
    1. Remove the back cover of your phone
    2. Remove the battery
    3. Using your fingernail, gently pull out the gray SIM card tray located on the side of your device
    1 People found this helpful
  • 9.
    How do I format my SD card?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Storage
    4. Tap Unmount storage card under the Storage card heading
    5. Tap Erase storage card
    6. Confirm your selection by tapping on Erase everything
    7. Once the process is complete, your storage card will be mounted and available for use
    3 People found this helpful
  • 10.
    How do I perform a soft reset?

    There are 2 ways to perform a soft reset. Proceed with the first option before attempting the second.

    Via Power button

    1. Press and hold on the Power button until Phone options appear
    2. Tap Restart
    3. You will be asked to confirm your selection. Tap Restart to proceed.

    Via battery pull

    1. Remove the back cover of your phone
    2. Remove the battery
    3. Wait 30 seconds before re-inserting the battery back into the phone.
    4. Replace the back cover on the phone
    5. Power on the phone by pressing and holding the Power button for 5 seconds
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  • 11.
    What is the app storage location setting and how do I use it?

    App storage locations setting shows which storage your phone is using for specific built-in apps. While you can switch storage locations by going into individual apps, this setting allows you to do it all from one screen.

    1. Tap All Apps
    2. Tap Settings
    3. Tap Storage
    4. Tap App storage locations settings
    5. Tap on storage location that you want to change
    6. Tap on the new storage location
    7. Repeat steps 5 and 6 for additional locations that you want to change

    Note: If you want to change all the locations at once to the same location, tap Update all and choose the new location.

    2 People found this helpful
  • 12.
    How long should it take to charge my battery?

    Your battery can take up to 3 hours to fully charge using the AC charger. This time also depends if you are using the phone while it is charging or if it is performing other functions (e.g. streaming music, synchronizing, etc.) while it is charging. It will take much longer using the USB port as that is the trickle charge function.

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  • 13.
    How do I turn on or off the vibration that happens when I type on the keyboard?

    Note: These steps only apply to the built-in keyboard.

    1. Tap All Apps
    2. Tap Settings
    3. Tap Language & keyboard
    4. Tap HTC Sense Input
    5. Tap on the slider to the right of Vibration feedback to toggle haptic feedback when typing. If the slider says On, it means that haptic feedback is turned on. If the slider says Off, it means that haptic feedback is turned off.
    1 People found this helpful
  • 14.
    How do I make more storage space in SD card memory?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Storage
    4. Tap Make more space under Storage card heading
    5. Your phone will scan the memory. This process can take a while. Once done, you will be presented with a list of applications and how much memory they take up.
    6. Tap on a category to see more information about the space. From there, you can choose which files to Move to Phone… (if applicable) or Delete to make space.
    0 People found this helpful
  • 15.
    How do I charge the battery?
    1. Connect the small end of the charger cable to the USB port on the side of the phone.
    2. Plug the other end of the charger cable into a wall outlet. If using the USB cable, plug the other end into a USB port on a computer.

    Tip: If the battery level is below 30%, use the AC adapter instead of a car charger or USB cable.

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  • 16.
    How do I move an application from the internal storage to the phone storage?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Apps
    4. Tap the On phone storage tab
    5. Tap on an app that does not have a check to the right of their name. This means that the app is currently on the internal storage and can be moved to the phone storage.
    6. Tap Move to phone storage
    7. Once the process is complete, the button will be replaced with Move to internal storage
    1 People found this helpful
  • 17.
    How do I format my phone storage?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Storage
    4. Tap Erase phone storage under Phone storage heading
    5. Tap Erase phone storage
    6. Confirm your selection by tapping on Erase everything
    1 People found this helpful
  • 18.
    How do I restrict background data?
    1. Tap All Apps
    2. Tap Settings
    3. Tap More
    4. Tap Usage
    5. Ensure that Set data usage limit is checked as restricting background data cannot be enabled without it
    6. Tap Settings
    7. Check the circle for Restrict background data
    8. Tap OK
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  • 19.
    How do I find my phone number?
    1. Tap All Apps
    2. Tap Settings
    3. Tap About
    4. Tap Phone identity
    5. The phone number is located under the Phone number heading
    0 People found this helpful
  • 20.
    I've factory reset my phone, how do I get the applications I had downloaded from Play Store?

    Google keeps track of all applications that you have downloaded from the Play Store. To access this list:

    1. Tap All Apps
    2. Tap Play Store
    3. Tap Menu
    4. Tap My Apps
    5. Swipe from right to left to see get to ALL and see all the applications (paid and free) that you have installed
    6. Install the apps as you normally would


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  • 21.
    Why does it take so long to charge my phone using USB?

    The USB cable acts as a trickle charger when plugged into a PC, so it takes longer a wall charger to recharge your device. While the USB will work, it is recommended to use the AC charger, especially if the battery level reaches 10% or below.

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  • 22.
    How do I turn on or off the vibration that happens when I press on a button?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Sound
    4. Uncheck the circle for Vibrate feedback to turn off haptic feedback when tapping the Back, Home or Recent Apps button. Check the circle to turn it on.
    0 People found this helpful
  • 23.
    How do I delete everything off my phone and SD card?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Storage
    4. Tap Factory data reset
    5. Check the circles for Erase all data and Erase storage card to remove all files on those storage locations as well.
    6. Tap Reset phone
    7. Confirm your selection by tapping Erase everything
    8. Your device will proceed with the deletion. This can take up to 10 minutes to complete. Once done, the phone will boot into the Android OS.
    0 People found this helpful
  • 24.
    How can I increase my accuracy when typing on the keyboard?

    Note: These steps only apply to the built-in keyboard.

    1. Tap All Apps
    2. Tap Settings
    3. Tap Language & keyboard
    4. Tap HTC Sense Input
    5. Tap Advanced settings
    6. Tap Calibration tool
    7. Follow the instructions on the screen to calibrate the keyboard to your typing style
    1 People found this helpful
  • 25.
    How do I lock the phone?

    To lock your phone, briefly press the Power button.

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  • 26.
    How do I sort my tasks?
    1. Tap All Apps
    2. Tap Tasks
    3. Tap Menu
    4. Tap Sort
    5. Tap on how you want to sort your task
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  • 27.
    How do I check how much memory I have on my SD card?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Storage
    4. You SD card memory is located under the Storage card heading and shows the amount of total storage as well as how much is available.
    0 People found this helpful
  • 28.
    How do I find the MEID of my phone?
    1. Tap All Apps
    2. Tap Settings
    3. Tap About
    4. Tap Phone identity
    5. The MEID is located under the MEID heading
    0 People found this helpful
  • 29.
    How do I close an application?

    Your phone automatically manages memory for you but if you want to close out a specific application, 

    1. Tap the Recent Apps key
    2. Swipe left or right to get to the app you want to close
    3. Swipe upwards to close the app.

    If you are always closing out an application that you are not using, consider disabling or uninstalling the app.

    1 People found this helpful
  • 30.
    How do I find out which applications are taking up the most space?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Apps
    4. Tap the All tab
    5. Tap Menu
    6. Tap Sort by size
    7. Apps will now be sorted by size with the app taking the most space located at the top
    0 People found this helpful
  • 31.
    How do I check how much memory is available for apps?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Storage
    4. The Available memory under Internal storage shows how much memory is available for your applications
    0 People found this helpful
  • 32.
    Can I set up more than one Gmail account on my phone?

    Yes, you can set up more than 1 Gmail account on your phone. To set up additional Gmail accounts,

    1. Tap All Apps
    2. Tap Settings
    3. Tap Accounts & sync
    4. Tap Add
    5. Tap Google
    6. Follow the on-screen instructions to complete the process
    0 People found this helpful
  • 33.
    How do I change the keyboard to display input options for a different language?

    Note: These steps only apply to the built-in keyboard.

    1. Tap All Apps
    2. Tap Settings
    3. Tap Language & keyboard
    4. Tap HTC Sense Input
    5. Tap International keyboard
    6. Check the languages that you want to use
    7. To switch languages while typing, tap on the language key which is located to the left of the space bar.
    0 People found this helpful
  • 34.
    How do I add or remove a panel on my home screen?

    Note: You can have a maximum of 7 panels and a minimum of 1 panel on your home screen.

    1. Tap the Home button to get to get to your home screen
    2. Tap your Home button again to get into leap view and see all thumbnails of your panels on one screen

    To delete a panel:

    1. Tap and hold on a panel
    2. Drag the panel to the top bar that would now say Remove
    3. When the panel turns red, release your hold on the panel to delete it

    Note: You will not be able to delete the panel with the Home icon

    To add a panel:

    1. Tap the Add panel button located at the top of the screen. If you already have 7 panels, the option will be grayed out and unavailable.
    2. A panel is added to your home screen. Repeat the process to keep adding multiple panels, up to a maximum of 7
    0 People found this helpful
  • 35.
    How do I check how much memory I have for Dropbox?

     Note: You need to have installed the official Dropbox app and be signed in

    1. Tap All Apps
    2. Tap Settings
    3. Tap Storage
    4. You Dropbox memory is located under the Online storage heading and shows the amount of total storage as well as how much is available.
    0 People found this helpful
  • 36.
    How do I keep the screen turned ON while charging the phone?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Display & gestures
    4. Check the circle for Stay awake
    0 People found this helpful
  • 37.
    How do I check how much memory I have on my phone?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Storage
    4. You phone memory is located under the Phone storage heading and shows the amount of storage available.
    0 People found this helpful
  • 38.
    How do I rearrange a panel on my home screen?
    1. Tap the Home button to get to get to your home screen
    2. Tap your Home button again to get into leap view and see all thumbnails of your panels on one screen
    3. Tap and hold on the panel you want to move
    4. While still keeping your hold on the panel, move it to its new location. The panels around it will move automatically.
    5. When you are satisfied with the new location of the panel, release your hold on the panel
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  • 39.
    How do I create a folder on my home screen?

    To create a folder on your home screen, drag one app or shortcut on top of another and release. A folder is automatically created.

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  • 40.
    How do I create a new task list?
    1. Tap All Apps
    2. Tap Tasks
    3. Tap Menu
    4. Tap Lists
    5. Tap New
    6. Choose under which account you want to create the new list
    7. Enter a name for your new list
    8. Tap OK to create your new list
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  • 41.
    Is my phone compatible with a hearing aid?

    Yes, your phone is compatible with a hearing aid.

    1 People found this helpful
  • 42.
    How can I easily tell if an application can be moved to the phone storage?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Apps
    4. Tap the On phone storage tab
    5. All the apps listed here can be moved to phone storage. Apps that have a check to the right of their name have already been moved to phone storage.
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  • 43.
    How can I enter or exit Airplane mode?

    To enter Airplane mode

    1. Press and hold on the Power button until Phone options appear
    2. Tap Airplane mode
    3. Your device will now enter Airplane mode. All radios will be turned off.

    To exit Airplane mode

    1. Press and hold on the Power button until Phone options appear
    2. Tap Airplane mode
    3. Your device will now exit Airplane mode. Radios will return to the same state before your phone entered Airplane mode.
    0 People found this helpful
  • 44.
    How do I find the IMEI of my phone?
    1. Tap All Apps
    2. Tap Settings
    3. Tap About
    4. Tap Phone identity
    5. The IMEI is located under the IMEI heading
    0 People found this helpful
  • 45.
    How do I add a shortcut to my home screen?
    1. Navigate to the panel where you want the shortcut added
    2. Tap and hold on an empty space on the home screen where you want the shortcut added
    3. Tap the Shortcuts tab
    4. Tap on the type of shortcut you want to add
    5. You may need to configure the shortcut you have chosen. Once done, your shortcut will appear on the home screen.
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  • 46.
    How do I add a widget to my home screen?
    1. Navigate to the panel where you want the widget added
    2. Tap and hold on an empty space on the home screen where you want the widget added
    3. Tap the Widgets tab
    4. Tap on the widget you want to add
    5. You may need to configure the widget that you have chosen. Once done, your widget will appear on the home screen

    Note: If the widget you have chosen is larger than the amount of space available on the home screen, you will see a No more room on this Home screen message. Your widget will not be added. Consider adding the widget on another panel or moving your other items on that panel around to make space.

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  • 47.
    What other settings are available for Tasks?
    1. Tap All Apps
    2. Tap Tasks
    3. Tap Menu
    4. Tap Settings
    5. On this screen, you can choose which options to tweak
      1. Accounts: Toggle which accounts to sync yours tasks
      2. Refresh on open: Have your tasks sync when you open a specific list
      3. Notification sound: Toggle playing of a notification sound when a task is due
      4. Default reminder time: Set a default reminder time for tasks created
      5. Default snooze time: Set a default time to postpone the task when you choose to snooze it
      6. Default account: Choose where tasks are initially created.
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  • 48.
    How do I use the notification panel?
    1. Tap on the notification bar
    2. Drag the bar downwards
    3. Once you have dragged the window halfway down the screen, release your finger
    4. The notification panel will now be displayed and you can now see all the notifications. From here you can:
      1. Tap on a notification to be taken directly to the application
      2. Swipe left or right to dismiss the notification

    Note: You can also access the notification panel on your phone’s lock screen if it is not secured with a screen lock.

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  • 49.
    How do I add an application to my home screen?
    1. Navigate to the panel where you want the application added
    2. Tap All Apps
    3. Tap and hold on the application you want to add to the home screen
    4. After a moment, the home screen will be displayed. Drag the application to an empty space and release
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  • 50.
    How do I filter my tasks?
    1. Tap All Apps
    2. Tap Tasks
    3. Tap Filter
    4. Depending on the type of filter you choose, you might have to choose how the filter is applied. For example, if you chose Priority, you will have to decide if you want to only show tasks marked with a High, Normal or Low priority.
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