Answers to some common questions
  • 1.
    How do I close an application?

    Your phone automatically manages memory for you but if you want to close out a specific application,

    1. Tap the Recent Apps key
    2. Swipe left or right to get to the app you want to close
    3. Swipe upwards to close the app.

    If you are always closing out an application that you are not using, consider disabling or uninstalling the app.

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  • 2.
    How do I delete or uninstall games or applications?
    1. Tap All Apps
    2. Tap and hold on the application or game that you want to uninstall.
    3. You will notice that your phone has switched to the home screen. Drag the application or game to the Uninstall option located at the top left of the screen.
    4. A pop up box will appear asking you to confirm that you want to uninstall the application or game. Tap Uninstall to confirm.
    3 People found this helpful
  • 3.
    How do I stop applications from automatically creating a shortcut on my home screen?
    1. Tap All apps
    2. Tap Play Store
    3. Tap Menu
    4. Tap Settings
    5. Uncheck the box for Auto-add widgets
    1 People found this helpful
  • 4.
    How do I delete a photo or video that I have taken with my phone's camera?
    1. Tap All Apps
    2. Tap Gallery
    3. To Camera shots
    4. Tap Delete
    5. Tap on the photo or video you want to delete. You can select more than 1 to delete multiple photos and/or videos.
    6. Tap Delete
    1 People found this helpful
  • 5.
    How do I play music files on my phone?
    1. Tap All Apps
    2. Tap Music
    3. Tap the My phone shortcut
    4. Tap on the dropdown to choose how you want to search for the songs you want to play. Options include Artists, Albums, Songs, Playlists and Genres.
    5. Navigate to the song you want to play and tap on it to start
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  • 6.
    How do I change where my phone stores the photos and videos taken by the camera?
    1. Tap All Apps
    2. Tap Camera
    3. Tap Settings
    4. Tap Storage
    5. Confirm where you want your photos and videos taken to be stored
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  • 7.
    How do I take a self-portrait?
    1. Tap All Apps
    2. Tap Camera
    3. Tap Settings
    4. Tap Camera
    5. Tap Front
    6. Take a picture by tapping on the camera shutter icon
    1 People found this helpful
  • 8.
    How do I switch between running programs?
    1. Tap the Recent Apps key.
    2. Swipe left or right to get to the app you want.
    3. Tap on the app you want to use.
    1 People found this helpful
  • 9.
    How do I clear the Play Store's search history?
    1. Tap All apps
    2. Tap Play Store
    3. Tap Menu
    4. Tap Settings
    5. Tap Clear search history
    0 People found this helpful
  • 10.
    How do I change my camera settings?
    1. Tap All Apps
    2. Tap Camera
    3. Tap Settings
    4. Tap Camera options. Here you can change your settings such as:
      1. Auto focus (on/off)
      2. Face detection (on/off)
      3. Auto smile capture (on/off)
      4. Widescreen (yes/no)
      5. Geo-tag photos (on/off)
      6. Auto enhance (on/off)
    0 People found this helpful
  • 11.
    How can I check which apps are disabled?
    1. Tap All Apps.
    2. Tap Settings.
    3. Tap Apps.
    4. Tap the All tab.
    5. Scroll all the way to the end of the list to see the list. A disabled app will have Disabled to the right of its name.
    0 People found this helpful
  • 12.
    How do I post pictures or videos to Facebook?
    1. Tap All Apps
    2. Tap Gallery
    3. Tap Camera shots
    4. Tap Share
    5. Tap Facebook for HTC Sense
    6. Choose the photo(s) and/or video(s) that you would like to post to Facebook by checking the corresponding circles
    7. Tap Next
    8. You can tap Done to post the selected item(s) to Facebook. Alternatively, you can also choose where to upload the selected item(s) and add tags and description to them prior to the upload on the same screen.
    0 People found this helpful
  • 13.
    How do I turn the camera shutter sound on or off?
    1. Tap All Apps
    2. Tap Camera
    3. Tap Settings
    4. Tap Camera interface
    5. Check the circle for Shutter sound if you want to turn it on. Uncheck the circle if you want to turn it off.
    0 People found this helpful
  • 14.
    How do I shuffle my songs?

    While in the Now playing screen in the Music app, tap the shuffle icon (located to the left of the Previous icon) to activate shuffle mode.

    If the shuffle icon is green, it means the shuffle function is enabled.

    If the shuffle icon is white, it means that the shuffle function is disabled.

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  • 15.
    How do I set content filtering for Play Store apps?
    1. Tap All apps
    2. Tap Play Store
    3. Tap Menu
    4. Tap Settings
    5. Tap Content filtering
    6. Uncheck ratings for apps that meet the requirement you want to restrict. For example, if you do not want to see applications rated High maturity, you will uncheck the box for High maturity.
    0 People found this helpful
  • 16.
    How do I download free applications with Play Store?
    1. Tap All apps
    2. Tap Play Store
    3. If required, tap Accept to accept the Google Play Terms of Service.
    4. Tap Apps
    5. Scroll left to view the categories, or scroll right to view the lists of top applications
      1. (CATEGORIES, FEATURED, TOP PAID, TOP FREE, TOP GROSSING, etc.)
      2. TOP FREE and TOP NEW FREE will list free apps exclusively.
    6. Tap the desired application.
    7. Tap Download.
    8. If required, tap Accept & download on the message about application access.
    0 People found this helpful
  • 17.
    How do I use the flash as a lighting source?
    1. Tap All Apps
    2. Tap Camera
    3. Tap on the flash icon (top left) until you get have selected on
    4. Start recording a video by tapping on the video camera record button and flash will automatically turn on.

    Note 1: If your battery level is low, you will not be able to turn flash on. Note 2: While recording the video, you can tap on the flash icon to toggle flash on and off.

    Note 2:  While recording the video, you can tp th flash icon to toggle flash on and off.

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  • 18.
    How can I record a video in slow motion?

    Note: Audio is not recorded when slow motion recording is enabled.

    1. Tap All Apps
    2. Tap Camera
    3. Tap Scenes (denoted by A icon in the bottom left)
    4. Check the circle to the right for Slow motion video
    5. You will see the slow motion icon on the video camera record button. Start recording a video by tapping on the video camera record button
    0 People found this helpful
  • 19.
    How do I disable an app?

    Caution: Disabling an app can cause issues that may require a factory reset to resolve. Do not proceed unless you know what you are doing.

    1. Tap All Apps
    2. Tap Settings
    3. Tap Apps
    4. Tap the All tab
    5. Tap on an application you want to disable
    6. Tap Disable
    7. You will be greeted with a pop up warning. Tap OK to continue
    8. The app is now disabled

    Note: Only apps that came with your phone can be disabled. If you have downloaded an application, you will have to uninstall the application instead.

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  • 20.
    How can I enable an app I had disabled?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Apps
    4. Tap the All tab
    5. Scroll all the way to the end of the list to see the list. A disabled app will have Disabled to the right of its name
    6. Tap on an application you want to enable.
    7. Tap Enable. The app is now enabled and will show up in your app drawer
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  • 21.
    How can I easily tell if an application can be moved to the phone storage?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Apps
    4. Tap the On phone storage tab
    5. All the apps listed here can be moved to phone storage. Apps that have a check to the right of their name have already been moved to phone storage.
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  • 22.
    How do I move an application from the phone storage to the internal storage?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Apps
    4. Tap the On phone storage tab
    5. Tap on an app that has a check to the right of their name. This means that the app is currently on the phone storage and can be moved to the internal storage.
    6. Tap Move to internal storage
    7. Once the process is complete, the button will be replaced with Move to phone storage
    0 People found this helpful
  • 23.
    Does the camera come with a flash and how do I use it?

    Yes, the camera with a flash which you can use when taking photos. To easily toggle between the 3 flash options (off, on, auto):

    1. Tap All Apps
    2. Tap Camera
    3. Tap on the flash icon (top left) to cycle between off, auto and on
    0 People found this helpful
  • 24.
    How do I set up the Weather application so that my local weather information is displayed?

    In order to have the Weather information update automatically as you change locations, the Location setting needs to be enabled for GPS. You are prompted to select this option during the initial set up of the phone. If need be, these settings can also be manually changed:


    1. Tap All apps
    2. Tap Settings
    3. Tap Location
    4. Tap to check Google Location Services.
    5. Tap Agree
    6. Google Locations Services is now enabled and your weather widget will display local weather.

    0 People found this helpful
  • 25.
    How do I remove a song from a playlist?
    1. Tap All Apps
    2. Tap Music
    3. Tap the My phone shortcut
    4. Tap the dropdown list (located to the left of Search) and tap Playlists
    5. Tap on the playlist that you want to edit
    6. Tap Menu
    7. Tap Edit playlist
    8. Check each circle with an X for each song that you want to remove from the playlist
    9. Tap Save
    0 People found this helpful
  • 26.
    How do I download album covers for my music?

    While playing a song in Music,

    1. Tap Menu
    2. Tap Update album art
    3. Tap Update all
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  • 27.
    How do I enable installation of non Play Store applications?
    1. Tap All apps.
    2. Tap Settings.
    3. Tap Security.
    4. Check the Unknown sources box.
    5. You will see the pop up asking you to confirm. Tap OK.
    6. You will now be able to install non Play Store applications. If the APK is on your phone, you will need to use a file explorer (download from Play Store) to start the installation process.
    0 People found this helpful
  • 28.
    How can I change the camera resolution?
    1. Tap All Apps
    2. Tap Camera
    3. Tap Settings
    4. Tap Image resolution
    5. Tap on the resolution you want to use for taking photos.
    0 People found this helpful
  • 29.
    How do I view all applications on my phone?
    1. Tap All Apps
    2. Tap on the All tab
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  • 30.
    How do I record videos in full HD (1080p)?
    1. Tap All Apps
    2. Tap Camera
    3. Tap Settings
    4. Tap Video Quality
    5. Tap Full HD (1920 x 1080)
    0 People found this helpful
  • 31.
    How do I use Scenes?
    1. Tap All Apps
    2. Tap Camera
    3. Tap Scenes (denoted by A icon in the bottom left)
    4. Choose a scene by tapping on it
    0 People found this helpful
  • 32.
    How do I view the photos and videos that I have taken with my phone's camera?

    There are 2 views to view the photos and videos you have captured with your phone’s camera.

    To view a photo or video you have just taken:

    1. While in the camera application, tap on Gallery (located below the shutter buttons)
    2. You will be taken to the Gallery application showing your last captured photo or video.
    3.  

    To view a photo or video after you have left the camera application:

    1. Tap All Apps
    2. Tap Gallery
    3. To Camera shots
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  • 33.
    How can I automatically update my Play Store apps?
    1. Tap All apps
    2. Tap Play Store
    3. Tap Menu
    4. Tap Settings
    5. Check the box for Auto-update apps to have the Play Store automatically update your applications

    Note: If you have a lot of applications, this can use up your mobile data quickly. Consider also checking Update over Wi-Fi only so as to conserve mobile data usage.
    0 People found this helpful
  • 34.
    How do I take a picture while recording video?
    1. Tap All Apps
    2. Tap Camera
    3. Tap the video camera record button to start recording a video.
    4. Tap the camera shutter (located above the red Record button) to take a picture. You can take as many pictures as you want while the video camera is recording.
    5. To stop recording video, tap on the red record button.
    6.  

    Note: Pictures are captured in 5MP quality.

    0 People found this helpful
  • 35.
    How can I use Effects when taking a photo or video?
    1. Tap All Apps
    2. Tap Camera
    3. Tap Effects (located above the shutters)
    4. Choose an effect by tap on it. If you are not sure what effect to apply, you can tap on one to see how it looks before taking the photo or video.
    0 People found this helpful
  • 36.
    How do I edit a video length?
    1. Tap All Apps
    2. Tap Gallery
    3. To Camera shots
    4. Tap on the video to start playing
    5. While the video is playing, tap More
    6. Tap Trim
    7. Drag the start and end slider to the points in video you want. While making your selection, you can check the clip by tapping on the Play button.
    8. Once you are satisfied with your selection, tap Done
    9.  

    Note: When you trim a video, the original video still remains until you delete it.

    1 People found this helpful
  • 37.
    I have taken a photo or video and would now like to send it to my friend, how can I do that?
    1. Tap All Apps
    2. Tap Gallery
    3. To Camera shots
    4. Tap Share
    5. Tap on how you want to share the photo or video. You can tap on See all… if the option you are looking for is not listed.
    6. Depending on how you are sharing, you can choose one or multiple photos and/or videos. For example, if you choose Messages, you can only select one photo or video; if you selected Facebook for HTC Sense, you can select multiple photos and/or videos.
    7. Follow the instructions to complete the process.
    0 People found this helpful
  • 38.
    How do I troubleshoot a connection to the Play Store?
    1. Tap All Apps.
    2. Tap Phone.
    3. Enter *#*#2432546#*#*.
    4. The numbers will disappear and you should see the checkin succeeded when you drag down the notification panel.
    0 People found this helpful
  • 39.
    How do I move an application from the internal storage to the phone storage?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Apps
    4. Tap the On phone storage tab
    5. Tap on an app that does not have a check to the right of their name. This means that the app is currently on the internal storage and can be moved to the phone storage.
    6. Tap Move to phone storage
    7. Once the process is complete, the button will be replaced with Move to internal storage
    1 People found this helpful
  • 40.
    How do I access the video camera on my phone?
    1. Tap All Apps
    2. Tap Camera
    3. Tap the video camera record button to start recording a video. Tap on it again to stop.
    0 People found this helpful
  • 41.
    How do I add an app shortcut in Music?
    1. Tap All Apps
    2. Tap Music
    3. Tap Menu
    4. Tap Add app shortcut
    5. Tap on the app you would like to create a shortcut to in Music
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  • 42.
    How do I add a song to a playlist?
    1. Tap All Apps
    2. Tap Music
    3. Tap the My phone shortcut
    4. Tap the dropdown list (located to the left of Search) and tap Songs
    5. Tap on the ellipsis for the song you want to add to a playlist
    6. Tap Add to playlist
    7. Tap the playlist where you want the song added
    0 People found this helpful
  • 43.
    How do I access the camera on my phone?
    1. Tap All Apps
    2. Tap Camera
    3. Tap the camera shutter button to take a picture
    0 People found this helpful
  • 44.
    How do I find out which applications are taking up the most space?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Apps
    4. Tap the All tab
    5. Tap Menu
    6. Tap Sort by size
    7. Apps will now be sorted by size with the app taking the most space located at the top
    0 People found this helpful
  • 45.
    How do I create a Google account if I previously skipped the process?
    1. Tap All apps
    2. Tap Settings
    3. Tap Accounts & sync
    4. Tap Add
    5. Tap Google
    6. Tap New and follow the instructions to create a new Google account.
    0 People found this helpful
  • 46.
    How do I download paid applications with Play Store?
    1. Tap All apps
    2. Tap Play Store
    3. If required, tap Accept to accept the Google Play Terms of Service.
    4. Tap Apps.
    5. Scroll left to view the categories, or scroll right to view the lists of top applications (CATERGORIES, FEATURED, TOP PID, TOP FREE, TOP GROSSING, etc.).
      1. TOP PAID and TOP FREE will list free apps exclusively.
    6. Tap the desired paid application.
    7. Tap Download
    8. If required, tap Accept & download on the message about application access.
    0 People found this helpful
  • 47.
    How do I change my video camera settings?
    1. Tap All Apps
    2. Tap Camera
    3. Tap Settings
    4. Tap Video options. Here you can change your settings such as:
      1. Video stabilization (on/off)
      2. Record with audio (on/off)
      3. Stereo recording (on/off)
    0 People found this helpful
  • 48.
    How do I watch YouTube?
    1. Tap All Apps
    2. Tap YouTube

    From here, you can tap on a video to watch or you can search for specific videos using the built-in search function.

    0 People found this helpful
  • 49.
    How do I share a website URL on Facebook?
    1. Tap All Apps
    2. Tap Internet
    3. Navigate to the page you want to share
    4. Tap Menu
    5. Tap Share page
    6. Tap Facebook for HTC Sense
    7. Enter a description for the page in the box or just tap Post to share the website.
    0 People found this helpful
  • 50.
    How do I update my status on Facebook?
    1. Tap All Apps
    2. Tap Facebook
    3. Tap Status
    4. Enter your new Facebook status and tap Post
    0 People found this helpful
  • 51.
    How do I set up my Facebook account?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Accounts & sync
    4. Tap Add
    5. Tap Facebook
    6. Enter your Facebook login credentials and then tap Login
    7. Choose how you want to sync your Facebook contacts (including pictures, status and contact info) to your device and then tap Sync
    8. Tap OK if you would like to enable background sync
    0 People found this helpful
  • 52.
    How do I remove an app shortcut in Music?
    1. Tap All Apps
    2. Tap Music
    3. Tap and hold on the shortcut you want to remove
    4. Tap Remove app shortcut
    5. You will see a pop up saying that the shortcut was successfully removed.
    0 People found this helpful
  • 53.
    How can I take a picture of a video I had recorded earlier?
    1. Tap All Apps
    2. Tap Gallery
    3. To Camera shots
    4. Tap on the video to start playing
    5. Tap on the shutter button (located on the right) to capture a picture of what is currently being shown on the screen. You can take as many pictures as you want.
    0 People found this helpful
  • 54.
    How do I post pictures or videos to Facebook?
    1. Tap All Apps
    2. Tap Gallery
    3. Tap Camera shots
    4. Tap Share
    5. Tap Facebook for HTC Sense
    6. Choose the photo(s) and/or video(s) that you would like to post to Facebook by checking the corresponding circles
    7. Tap Next
    8. You can tap Done to post the selected item(s) to Facebook. Alternatively, you can also choose where to upload the selected item(s) and add tags and description to them prior to the upload on the same screen.
    0 People found this helpful
  • 55.
    How do I use the application shortcuts on the lock screen?
    In order to use the application shortcuts on the lock screen, drag the application shortcut to the middle of the ring at the bottom of the lock screen then release. This will unlock the screen and launch the application you chose.
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  • 56.
    What features are included in Calendar?

    Calendar allows you to view multiple calendars from different sources (Exchange, Facebook, Google and personal). You can view your calendar by agenda, day, week, or month. You can add events to each different calendar. You can also invite people to meetings.

  •  To add a new calendar item, go to All apps > Calendar. Tap add (+) in the top-right corner.
  • To select which calendar you want to add the event to, in the New Event window, tap the button at the top and pick the calendar you wish to add the event to from the pop-up.
  • To add someone to the meeting, tap the To field under the calendar name and type the desired meeting recipients. Alternatively, tap the Contacts icon to the right of the To field and select attendees from your address book by checking the box(es) next to the contact name(s). Tap Done when finished selecting recipients.
  • To set a location for your event you can enter an address or you can use maps to select a location by tapping the button next to the Event Location field.
  • Once all desired fields are filled out, tap Save.
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  • 57.
    How do I delete a playlist?
    1. Tap All Apps
    2. Tap Music
    3. Tap the My phone shortcut
    4. Tap the dropdown list (located to the left of Search) and tap Playlists
    5. Tap and hold on the playlist you want to delete
    6. Tap Delete playlist to remove the playlist
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  • 58.
    How do I repeat songs in my queue?

    While in the Now playing screen in the Music app, tap the repeat icon (located to the right of the Next icon) to toggle repeat mode.

    If the repeat icon is green, it means all your songs in the queue will be repeated.

    If the repeat icon is green and had the number 1, it means that the current song will be repeated.

    If the repeat icon is white, it means that the repeat function is disabled.

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  • 59.
    What are the app shortcuts that I see in Music?

    The app shortcuts allow you to add easily add other downloaded music-related apps in your Music app so that you can easily access them from one place. You can also choose to add shortcuts to other non-music downloaded apps if you use them while listening to music.

    0 People found this helpful
  • 60.
    How do I disconnect my Facebook account from my phone?
    1. Tap All Apps
    2. Tap Settings
    3. Tap Accounts & sync
    4. Tap Facebook
    5. Tap Remove
    6. You will be asked to confirm your action. Tap Remove account to proceed. The process might take a while, depending on how much data Facebook has synced to your phone.
    0 People found this helpful
  • 61.
    How do I create a new playlist?
    1. Tap All Apps
    2. Tap Music
    3. Tap the My phone shortcut
    4. Tap the dropdown list (located to the left of Search) and tap Playlists
    5. Tap Menu
    6. Tap Add a playlist
    7. Enter a name for your new playlist
    8. Tap Menu
    9. Tap Add songs and choose which songs you want added to the playlist
    10. Save to save your playlist
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