Answers to some common questions
  • 1.
    How do I adjust my in-call volume?

    While on a call, press the Volume Up or Volume Down button to increase or decrease the in-call volume.

    Note: Pressing the volume buttons when not on an active call will change the volume for other functions of the phone such as ringtone or media.

    2 People found this helpful
  • 2.
    How do I restore my backed up SMS or text messages?
    1. Tap All Apps
    2. Tap Messages
    3. Tap Menu
    4. Tap Back up SMS
    5. Tap Restore SMS
    6. Tap on the backup file you wish to restore
    7. Tap OK to proceed
    8. You will be notified when the restore process is complete. Tap OK to proceed.
    0 People found this helpful
  • 3.
    How can I block a contact?
    1. Tap All Apps
    2. Tap People
    3. Tap on the contact you want to block
    4. Tap Block caller
    5. You will be asked to confirm your selection. Tap OK to proceed.
    1 People found this helpful
  • 4.
    How do I set message options?
    1. Tap All Apps
    2. Tap Messages
    3. Tap Menu
    4. Tap Settings
    5. From here, you have several options to configure:
      1. Notifications
      2. Text messages (SMS)
      3. Multimedia messages (MMS)
      4. General
      5. Voicemail settings
      6. Emergency alerts
    0 People found this helpful
  • 5.
    How do I switch to speakerphone?

    While on a call, tap the speakerphone button (located to the right of the microphone icon for toggling mute) to toggle speakerphone.

    When the speakerphone icon is green, you have turned on speakerphone.

    When the speakerphone icon is white, you have turned off speakerphone.

    0 People found this helpful
  • 6.
    How do I turn mute on or off?

    While on an active call, tap the microphone to toggle mute.

    When the microphone icon is green, you have turned mute on.

    When the microphone icon is white, you are turned mute off.

    2 People found this helpful
  • 7.
    How to start a conference call?

    Note: You can create a conference with up to 2 contacts

    1. Tap All Apps
    2. Tap Phone
    3. Call the first contact or number to be included in the conference call
    4. While on the call, tap Menu
    5. Tap Add call
    6. Call the second contact or number you want to add to the conference call
    7. Tap the Merge icon (located between the microphone mute and speakerphone icon) to conference the calls into 1
    0 People found this helpful
  • 8.
    How do I send an SMS or MMS to a group?
    1. Tap All Apps
    2. Tap Messages
    3. Tap Compose
    4. You can enter a recipient in the To box by typing their name (and selecting from the drop down list) or number
    5. Tap the To box and repeat step 4 to enter a second name
    6. Repeat steps 4 and 5 until you have enter all your recipients
    7. Enter your message in the Add text box
    8. When done, tap the Send button to send your message
    0 People found this helpful
  • 9.
    I am seeing duplicates of my contacts. How can I de-duplicate these contacts?
    1. Tap All Apps
    2. Tap People
    3. Tap Menu
    4. Tap Manage contacts
    5. Tap De-duplicate contacts
    6. Tap on the account that you want to process
    7. The phone will examine the contacts in that account and ask you to confirm if you want to delete them. Tap OK to proceed. If you want, you can also tap Cancel and manually go through the results. If you do so, tap Delete to proceed with the deletion after verifying.
    8. The phone will proceed to delete the duplicated contacts. When done, tap OK to dismiss the message.
    0 People found this helpful
  • 10.
    How do I send an MMS from my phone?
    1. Tap All Apps
    2. Tap Messages
    3. Tap Compose
    4. You can enter a recipient in the To box by typing their name (and selecting from the drop down list) or number
    5. Enter your message in the Add text box
    6. You can attach items to the message by tapping on the Attach button (denoted by a paper clip and located below the Send button). Items you can attach to a message include:
      1. Picture
      2. Video
      3. Audio
      4. App recommendation
      5. Location
      6. Contact (vCard)
      7. Appointment (vCalendar)
        Note: While you can send these items, your recipient might not be able to interpret the message if their phone does not support the item.
    7. When done, tap the Send button to send your message
    0 People found this helpful
  • 11.
    How do I backup my SMS or text messages?
    1. Tap All Apps
    2. Tap Messages
    3. Tap Menu
    4. Tap Back up SMS
    5. Enter a backup file name or go with the one suggested. Tap OK
    6. Once the backup process has completed, you will be notified with a pop up message. Tap OK
    0 People found this helpful
  • 12.
    My email account setup is failing, or I am being asked for additional information. What can I do?

    There are several reasons the setup process could have failed.

    • The server is undergoing maintenance and cannot be configured at this time. Please try setting up the account again later.
    • You may have entered the password incorrectly. Check the circle for Show password when entering your password to ensure that you are entering it accurately.
    • Double check your entered settings. If you are not sure of the settings, please check with your email provider.
    • Check your authentication and security. Certain accounts require you to enable security before they can be configured.
    0 People found this helpful
  • 13.
    How can I unblock a caller I had previously blocked?
    1. Tap All Apps
    2. Tap People
    3. Tap on the contact you want to unblock
    4. Tap Block caller
    5. You will be asked to confirm your selection. Tap OK to proceed.
    0 People found this helpful
  • 14.
    How do I edit a group I have created in People?
    1. Tap All Apps
    2. Tap People
    3. Tap the Groups tab
    4. Tap on the group you want to edit
    5. Tap Menu
    6. Tap Edit group
    7. To delete a contact from the group, tap the circle to the left of the contact’s name and then tap Save
    8. To add a contact to the group, tap Menu and then tap Add contact to group. Tap on the contact and then tap Save.
    9. To edit the group’s name, enter a new name in the box to the left of Camera and then tap Save.
    0 People found this helpful
  • 15.
    What happens if I decline a call?

    When you decline a call, there are 2 options you can exercise:

    1. Send a text – this allows you to send a message explaining why you didn’t take the call (e.g. In a meeting)
    2. Remind me – this adds a task in the Tasks app to remind you to call the number later
    1 People found this helpful
  • 16.
    How do I use voice dialing with a compatible Bluetooth phone?
    1. While your Bluetooth headset is paired and connected to  your phone, tap the voice command button
    2. After hearing the command “speak now’, say “Call <contact>”
    3. The phone will call the contact

    Note 1: If you are not sure which button is the voice command button on your Bluetooth headset, please check the user manual

    Note 2: If your contact has more than 1 number, you can also say “Call <contact> at <location>”. For example, you can say “Call Amy at home”.

    0 People found this helpful
  • 17.
    What are the different group conversations for group SMS/MMS?

    When sending a group SMS or MMS, you have 2 ways of sending the message: Group Conversations and Individual Messages. The option can be selected after you have entered 2 or more recipients in the To box.

    Tap on the right of the option you have selected to get a description of each.

    0 People found this helpful
  • 18.
    How do I answer an incoming call while another call is active?

    While on Call 1 and Call 2 comes in, tap the green Answer button to pick up Call 2. Call 1 will be put on hold while Call 2 is active.

    To switch between calls, tap on the call.

    To end a call with one while keeping the other, tap End Call while active on the call you want to end. Your phone will hang up both calls and then call you back within seconds to connect you to the other call. The caller on the other line will not have to do anything.

    0 People found this helpful
  • 19.
    Why can't I view some attachments?

    If you are trying to open an attachment that is not supported on your phone, you may get a pop up saying Unable to open this type of file

    If your attachment is not recognized, you may browse the Play Store to find programs that may support the file type you would like to view.

    0 People found this helpful
  • 20.
    Where are contacts saved by default?
    Your contacts are saved to Phone by default.
    0 People found this helpful
  • 21.
    How do I send an SMS from my phone?
    1. Tap All Apps
    2. Tap Messages
    3. Tap Compose
    4. You can enter a recipient in the To box by typing their name (and selecting from the drop down list) or number
    5. Enter your message in the Add text box
    6. When done, tap the Send button to send your message
    0 People found this helpful
  • 22.
    How do I end, hang up or disconnect a call?

    To end an active call, tap the red End Call button

    0 People found this helpful
  • 23.
    How do I set a contact picture?

    By default, if you have signed into social network accounts on your phone, it will attempt to match your contacts to their social network profiles and use those photos. However, if you have more than one social network account or just want to choose which photo to use for a contact, you can do so as well.

    1. Tap All Apps
    2. Tap People
    3. Tap on the contact whose picture you want to set or change
    4. Tap Edit contact
    5. Tap on the contact’s photo
    6. You will be presented with options, depending on how your accounts are set up:
    7. If the contact has photos from all the social networks you are signed into, you can tap on any of them to set as the contact picture.
    8. You can also tap on Gallery to choose from the photos on your phone.
    9. You can tap Camera to take a picture of the contact to use as the contact picture.
    10. Tap Save to save your changes
    0 People found this helpful
  • 24.
    How do I edit a contact?
    1. Tap All Apps
    2. Tap People
    3. Tap and hold on the contact you want to edit
    4. Tap Edit contact
    5. Make the changes
    6. When done, tap Save
    0 People found this helpful
  • 25.
    How do I view my call history?

    Note: You can create a conference with up to 2 contacts

    1. Tap All Apps
    2. Tap Phone
    3. Tap the Call History tab to view all calls you have made (green arrow), missed (red arrow) and received (blue arrow)
    0 People found this helpful
  • 26.
    How can I backup my contacts?
    1. Tap All Apps
    2. Tap People
    3. Tap Menu
    4. Tap Manage contacts
    5. Tap Import/Export contacts
    6. Tap either Export to Storage card (if you have a microSD card inserted and would like to save the contacts there) or Export to phone storage (if you do not have a microSD card inserted)
    7. Choose which account whose contacts you want to export by tapping on it
    8. A pop up box will appear asking you to confirm and shows you where the contacts will be saved.
    9. Tap OK to proceed.
    0 People found this helpful
  • 27.
    How do I show or hide contacts from certain accounts?
    1. Tap All Apps
    2. Tap People
    3. Tap Phonebook
    4. Check the accounts whose contacts you want to see. Uncheck the accounts who contacts you want to hide.
    0 People found this helpful
  • 28.
    How do I delete a contact?
    1. Tap All Apps
    2. Tap People
    3. Tap and hold on the contact you want to delete
    4. Tap Delete contact
    5. A pop up box will appear asking you to confirm. Tap OK to proceed
    0 People found this helpful
  • 29.
    How do I set up my first Exchange email account?
    1. Tap All Apps
    2. Tap Mail
    3. Tap Microsoft Exchange ActiveSync
    4. Enter your email address and password
    5. Tap Next
    6. If the phone finds the settings for your account, you skip to step 8. Otherwise proceed to step
    7. As the phone does not have the settings for your account, you will need to enter them manually. If you are unsure of these settings, please check with your email provider before proceeding. Enter information and then tap Next.
    8. Under the Select the data to synchronize header, check each circle whose data you want to synchronize. Uncheck the data you do not want to synchronize.
    9. Under the Update schedule header, select a schedule by tapping on it
    10. Tap Next to proceed
    11. Enter a name for the account in the box located under Account name. Tap Finish setup to complete the setup process.
    0 People found this helpful
  • 30.
    What types of email does my phone support?

    Your phone supports Exchange, POP and IMAP email account types.

    0 People found this helpful
  • 31.
    How do I set a primary number for a contact with multiple numbers?
    1. Tap All Apps
    2. Tap People
    3. Tap on the contact whose primary number you want to set
    4. Tap and hold on the number you want to set as primary
    5. Tap Set as primary number
    6. You will notice the number now has the word Primary to its right
    1 People found this helpful
  • 32.
    How do I save a text as a task?
    1. Tap All Apps
    2. Tap Messages
    3. Tap on the message thread which contains the message you want to save as a task
    4. Tap on the message that you want to save as a task
    5. Tap Save as task
    6. Enter other information about the task. Once done, tap Save.
    0 People found this helpful
  • 33.
    How do I use instant messaging (IM) on my phone?

    Your phone comes with Talk, an instant messaging platform powered by Google. It supports a rich messaging experience, including video chat. If you have already signed into a Google account on your phone, you will be able to use Google Talk. Note that data charges may apply.

    Alternatively, you can also search the Play Store for applications that support other third party instant messaging platforms that you are familiar with.

    0 People found this helpful
  • 34.
    How do I change the font size for my email?
    1. Tap All Apps
    2. Tap Mail
    3. Tap Menu
    4. Tap Settings
    5. Tap General settings
    6. Tap Mail body font size
    7. Tap on the size you want to set
    0 People found this helpful
  • 35.
    How do I choose which SMS or text messages to restore?
    1. Tap All Apps
    2. Tap Messages
    3. Tap Menu
    4. Tap Back up SMS
    5. Tap Restore settings
    6. Tap on the restore settings you wish to apply. Tap Done to confirm.
    0 People found this helpful
  • 36.
    Can I view all my emails from multiple email accounts on one screen?

    Yes, to view emails from all accounts set up in Mail:

    1. Tap the account name. This is located to the left of the Search button
    2. Tap All accounts
    0 People found this helpful
  • 37.
    How can I see which contacts I have blocked?
    1. Tap All Apps
    2. Tap People
    3. Tap Menu
    4. Tap Manage contacts
    5. Tap Blocked callers
    6. You will be presented with a list of contacts that you have blocked
    0 People found this helpful
  • 38.
    How do I import or restore the contacts that I had previously backed up or exported?
    1. Tap All Apps
    2. Tap People
    3. Tap Menu
    4. Tap Manage contacts
    5. Tap Import/Export contacts
    6. Tap Import from Storage card if you had previously backed up to your microSD card. Tap Import from phone storage if you had previously backed up to your phone’s storage.
    7. Choose the account where you want the imported contacts to be saved
    8. The phone will proceed to import the contacts to the location you have chosen. If you have more than 1 saved file containing contacts, you will be asked how to proceed.
    0 People found this helpful
  • 39.
    How can I do a group with in People?

    With groups, you can send messages or emails to everyone in the group.

    1. Tap All Apps
    2. Tap People
    3. Tap the Groups tab
    4. Tap on the group you want to use
    5. Tap the Group action tab
    6. Tap Send group message or Send group mail to send a message or email respectively.
    0 People found this helpful
  • 40.
    How do I create a new contact?
    1. Tap All Apps
    2. Tap People
    3. Tap Add
    4. Enter the name for the contact in the Name box
    5. Tap the box under Contact type and choose where you want your contact to be saved
    6. Enter any other information that you have for the contact
    7. When done, tap Save
    0 People found this helpful
  • 41.
    How do I edit my email signature?
    1. Tap All Apps
    2. Tap Mail
    3. Tap Menu
    4. Tap Settings
    5. Tap General settings
    6. Tap Signature
    7. Enter your preferred signature
    8. When done, tap Save
    0 People found this helpful
  • 42.
    How do I make or dial an outgoing call using the keypad?
    1. Tap All Apps
    2. Tap Phone
    3. Enter the number you want to call using the keypad
    4. Tap Call to initiate the call
    0 People found this helpful
  • 43.
    How do I make or dial an outgoing call using the Smart Dial?
    1. Tap All Apps
    2. Tap Phone
    3. Use the keypad to spell the name of the contact you want to call. For example, to call Amy, you would dial 269. The phone will filter contacts based on the letters associated with the numbers (e.g. the number 2 will filter A, B and C).
    4. When you have found your contact, tap Call to initiate the call
    0 People found this helpful
  • 44.
    How do I answer a call when the display is off?

    When the screen is off and a call comes in, drag the green Answer circle into the ring to answer the call.

    0 People found this helpful
  • 45.
    How do I check phone information?
    1. Tap All Apps
    2. Tap Settings
    3. Tap About
    4. Here you can find information about the phone:
      1. Network
      2. Phone identity
      3. Hardware information
      4. Software information
    0 People found this helpful
  • 46.
    How do I set or remove out of office auto reply from my phone?

    How to set out of office

    1. Tap All Apps
    2. Tap Mail
    3. Tap Menu
    4. Tap Out of the office
    5. Tap the box under I am currently
    6. Tap Out of the office
    7. Configure your out of office settings
    8. Tap Save

    How to remove out of office

    1. Tap All Apps
    2. Tap Mail
    3. Tap Menu
    4. Tap Out of the office
    5. Tap the box under I am currently
    6. Tap In the office
    7. Tap Save
    0 People found this helpful
  • 47.
    How do I set up an additional POP or IMAP email account?
    1. Tap All Apps
    2. Tap Mail
    3. Tap Menu
    4. Tap New Account
    5. Tap Other (POP3/IMAP)
    6. Enter your email address and password
    7. Tap Next
    8. If the phone finds the settings for your account, you skip to step 11.
      Otherwise proceed to step 9.
    9. As the phone does not have the settings for your account, you will need to enter them manually. Enter information for the Incoming settings. Tap Next.
    10. Enter information for the Outgoing server settings. Tap Next.
    11. Enter a name for the account in the box under Account name. Enter your name as you would like your email recipients to see in the box under Your name.
    12. Tap Finish setup to complete the setup process.

    Note: If you are unsure of these settings for steps 9 and 10, please check with your email provider before proceeding.

    1 People found this helpful
  • 48.
    How do I setup my contact card?
    1. Tap All Apps
    2. Tap People
    3. Your contact card is the first entry in People. It has the word My profile right below your name.
    4. Tap your contact card.
    5. Tap Edit my contact card
    6. Enter information about yourself
    7. Once you are done, tap Save to save your contact card
    0 People found this helpful
  • 49.
    How do I unlink a contact that has been linked?
    1. Tap All Apps
    2. Tap People
    3. Tap on the contact you want to unlink
    4. Tap Menu
    5. Tap Link
    6. Tap on the link icon (located to the right of the contact’s name) for the link you want to remove. Repeat this step if you want to unlink other accounts for that contact.
    7. Tap Done to save your changes.
    0 People found this helpful
  • 50.
    How do I copy all contacts from one account to another?
    1. Tap All Apps
    2. Tap People
    3. Tap Menu
    4. Tap Manage contacts
    5. Tap Copy contacts
    6. Tap on the account source of the contacts
    7. Tap the account where you want the contacts copied to
    8. You will be asked to confirm your selection. Tap OK to proceed.
    9. Once all contacts have been copied, you will be notified through a pop up box. Tap OK to dismiss the message.
    0 People found this helpful
  • 51.
    How do I set a contact display name?

    If you have a contact that exists in more than one account, chances are, there might be variations to the contact’s name. For example, you could have a colleague called Wang Angela that is saved in your Exchange account. You could also have a contact for her that you save as Angie. On Facebook, it’s Angela Wang. To choose how the name is displayed:

    1. Tap All Apps
    2. Tap People
    3. Tap on the contact whose name you want to set
    4. Tap Edit contact
    5. Tap on the contact’s name (located to the left of the contact photo/profile picture)
    6. From the drop down selection, tap on a name that you want to set. Alternatively, you can also tap Edit and create your own.
    7. Tap Save to save your changes
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  • 52.
    What is a contact card?

    A contact card is an entry in the People application that contains information about you. It’s like a digital business card that you can easily share when needed by SMS, MMS, email or Bluetooth.

    0 People found this helpful
  • 53.
    How do I set a ringtone for a particular contact?
    1. Tap All Apps
    2. Tap People
    3. Tap on the contact that you want to set a contact ringtone for.
    4. Tap Ringtone
    5. Tap on the ringtone you want to set for the contact and tap Apply
    0 People found this helpful
  • 54.
    How do I sync the contacts that are saved to my Google accounts to my phone?

    Your Google contacts are synced by default when you sign into your Google account. If you changed this setting in the past, here is how you can change it back:

    1. Tap All Apps
    2. Tap Settings
    3. Tap Accounts & sync
    4. Tap Google
    5. Check the circle to the right of Sync Contacts to sync your Google contacts
    0 People found this helpful
  • 55.
    What is the (Ungrouped contacts)?

    The (Ungrouped contacts) in your Google account contains a list of contacts that you might have interacted with on Google services (e.g. Gmail). For example, if you have emailed a company’s help account, the email address will appear in this group.

    The (Ungrouped contacts) are usually hidden by default so you don’t see them in People unless you have chosen to.

     

    0 People found this helpful
  • 56.
    How can I quickly switch means of communication with a contact?

    You can easily switch how you are communicating with a contact by tapping on their profile picture and choosing how you want to communicate.

    For example, if you are reading an email from your friend, tapping on their picture would pop up their profile. Instead of replying via email, you could, for example, tap on Call mobile and initiate a call to your friend.

    0 People found this helpful
  • 57.
    How do I save the contact information for an SMS sender or recipient?
    1. Tap All Apps
    2. Tap Messages
    3. Tap and hold on the message thread from the sender you want to save as a contact
    4. Tap Save to People
    5. Tap Add contact if the contact does not exist in your address book. Tap Save to existing contact if the number you are saving belongs to someone already in your address book.
    6. Once you have entered the information, tap Save
    0 People found this helpful
  • 58.
    How do I make or dial an outgoing call using the phone book?
    1. Tap All Apps
    2. Tap People
    3. Tap on the contact you want to call
    4. Tap on the contact’s number you want to call
    0 People found this helpful
  • 59.
    How do I answer a call when the display is on?

    When the screen is on (e.g. when you are using the phone) and a call comes in, tap the green Answer button to answer the call.

    0 People found this helpful
  • 60.
    How do I send a meeting invite?
    1. Tap All Apps
    2. Tap Mail
    3. Tap Menu
    4. Tap New meeting invitation
    5. Enter information about the meeting invite including meeting attendees in the To box.
    6. Tap Save to create the meeting in your calendar and send the invite out to the attendees.
    0 People found this helpful
  • 61.
    How do I view an email attachment?
    1. Tap All Apps
    2. Tap Mail
    3. Open the email that contains the attachment you want to view
    4. Tap View Attachment
    5. Tap on the attachment you want to view. The phone will download the attachment.
    6. Once the download is complete, the icon will be replaced with the file type icon.
    7. Tap the attachment to view
    0 People found this helpful
  • 62.
    How can I choose where to save my contacts?
    You can choose where you want to save your contacts when you are creating one. Tap the box under Contact type and choose where you want to save the newly created contact.
    0 People found this helpful
  • 63.
    How can I setup speed dial?

    With groups, you can send messages or emails to everyone in the group.

    1. Tap All Apps
    2. Tap Phone
    3. Tap Menu
    4. Tap Speed dial
    5. Tap Add
    6. Tap on the contact you want to add to speed dial
    7. Tap Not assigned under the Number heading and choose which number you want to assign to speed dial
    8. Tap Not assigned under the Location heading and choose which dial pad number (2-9) that you want to assign that contact’s number
    9. Tap Save to confirm your selections
    0 People found this helpful
  • 64.
    How can I link a contacts in two different accounts?
    1. Tap All Apps
    2. Tap People
    3. Tap on the contact you want to link
    4. Tap Menu
    5. Tap Link
    6. Tap on the account you want to link to
    7. Tap on the contact you want to link to in that account. Repeat steps 6 and 7 if you want to link to other contacts in other accounts.
    8. Tap Done to save your changes
    0 People found this helpful
  • 65.
    How can I search for a contact in my phonebook?
    1. Tap All Apps
    2. Tap People
    3. Enter the name of the contact you are searching for in the Search people box
    4. As you type the name of the contact, the phone will start to filter contacts matching your entry
    0 People found this helpful
  • 66.
    How do I set up a contact with multiple numbers?
    1. Tap All Apps
    2. Tap People
    3. Tap on the contact
    4. Tap Edit
    5. Tap the plus icon to the right of the Phone heading
    6. Enter a phone number for the contact. You can also tap the box to the left of the number to choose the label for it.
    7. When you done, tap Save
    0 People found this helpful
  • 67.
    How can I delete a speed dial?

    With groups, you can send messages or emails to everyone in the group.

    1. Tap All Apps
    2. Tap Phone
    3. Tap Menu
    4. Tap Speed dial
    5. Tap and hold on the speed dial you want to delete
    6. Tap Delete
    0 People found this helpful
  • 68.
    How can I access groups that I have created in People?
    1. Tap All Apps
    2. Tap People
    3. Tap the Groups tab
    1 People found this helpful
  • 69.
    How do I share my contact card?
    1. Tap All Apps
    2. Tap People
    3. Tap your contact card
    4. Tap Share my contact card
    5. Your contact card is sent by SMS. If you want to choose another option, tap on Send contact via SMS and choose from the options available. Depending on what you choose, you may be able to include information that other method(s) may not support.
    6. Before sending your contact card, ensure that only the information you want to share are checked. If you do not want to share a piece of information in your contact (e.g. birthday), ensure that the circle to the right of the information is unchecked.
    7. Once you have confirmed the information you want to share, tap Send. Your contact card will be packaged in the method you have chosen and ready for you to send to the recipient(s).
    0 People found this helpful
  • 70.
    How do I set up my first POP or IMAP email account?
    1. Tap All Apps
    2. Tap Mail
    3. Tap Other (POP3/IMAP)
    4. Enter your email address and password
    5. Tap Next
    6. If the phone finds the settings for your account, you skip to step 9. Otherwise proceed to step 7.
    7. As the phone does not have the settings for your account, you will need to enter them manually. Enter information for the Incoming settings. Tap Next.
    8. Enter information for the Outgoing server settings. Tap Next.
    9. Enter a name for the account in the box under Account name. Enter your name as you would like your email recipients to see in the box under Your name.
    10. Tap Finish setup to complete the setup process.

    Note: If you are unsure of these settings for steps 7 and 8, please check with your email provider before proceeding.

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  • 71.
    How long does it take for email to sync?

    It may take several minutes for a sync to complete, depending on how many days’ worth of emails you have chosen to sync, the size of each email and if you have chosen to download attachments. The notification bar on the home screen will display two arrows in a circle while syncing is underway.

    Your first email sync is usually longer than subsequent email syncs (provided no settings have been changed).

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  • 72.
    How do I set up an additional Exchange email account?
    1. Tap All Apps
    2. Tap Mail
    3. Tap Microsoft Exchange ActiveSync
    4. Enter your email address and password
    5. Tap Next
    6. If the phone finds the settings for your account, you skip to step 8.
      Otherwise proceed to step 7.
    7. As the phone does not have the settings for your account, you will need to enter them manually. If you are unsure of these settings, please check with your email provider before proceeding. Enter information and then tap Next.
    8. Under the Select the data to synchronize header, check each circle whose data you want to synchronize. Uncheck the data you do not want to synchronize.
    9. Under the Update schedule header, select a schedule by tapping on it
    10. Tap Next to proceed
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  • 73.
    Why are messages marked as read when checking my Exchange Server email?

    Your Exchange Server may have settings, which by default, mark emails retrieved from your device as read. Please contact your system administrator to find out what settings your Exchange Server uses.

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  • 74.
    How do I save an email as a task?
    1. Tap All Apps
    2. Tap Mail
    3. Tap on the email you want to save as a task
    4. Tap Menu
    5. Tap Save as task
    6. Make any changes to the task if needed
    7. Tap Save to complete
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  • 75.
    How do I view tabs in Mail?
    1. Tap All Apps
    2. Tap Mail
    3. Tap Menu
    4. Tap Edit tabs
    5. Customize the email tab bar to your preference
    6. When done, tap the Back key to save your changes
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  • 76.
    How do I save a call log entry as a contact?
    1. Tap All Apps
    2. Tap Phone
    3. Contacts that are not saved in People will have a plus icon to the right of the number. Tap on the plus icon to save it to People.
    4. If the number does not belong to any contact in People, tap Create a new contact
      1. Enter details for the contact such as name and any other information
      2. Tap Save when done
        1. If the number belongs to a contact already in People, tap Save to existing contact
      3. Tap on the contact you want the number saved to

      4. Tap the box under Type to choose what type of number this is
      5. Tap Save when done
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  • 77.
    How do I show or hide contacts from certain groups in an account?
    1. Tap All Apps
    2. Tap People
    3. Tap Phonebook
    4. Tap the dropdown arrow corresponding to the account where you want to filter groups
    5. Check the groups in that account that you want to see. Uncheck the groups in that account that you want to hide
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  • 78.
    How do I delete a group I had previously created in People?
    1. Tap All Apps
    2. Tap People
    3. Tap the Groups tab
    4. Tap on the group you want to delete
    5. Tap Menu
    6. Tap Delete group
    7. A pop up will ask to you confirm your action. Tap Yes to continue.
    8.  

    Note: If the option to Delete group is not available, it means that you the group is a system group and cannot be deleted. Consider removing the contacts from the group instead.

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  • 79.
    How do I call a contact that has been assigned to a speed dial?

    With groups, you can send messages or emails to everyone in the group.

    1. Tap All Apps
    2. Tap Phone
    3. Tap and hold on the dial pad number corresponding to the speed dial you want to call.
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  • 80.
    How can I edit a speed dial?

    With groups, you can send messages or emails to everyone in the group.

    1. Tap All Apps
    2. Tap Phone
    3. Tap Menu
    4. Tap Speed dial
    5. If you are replacing the number for a particular speed dial contact with another number, tap on the contact. If you are replacing a speed dial contact with another contact, tap on the new contact.
    6. Tap Not assigned under the Number heading and choose which number you want to assign to speed dial
    7. Tap Not assigned under the Location heading and choose which dial pad number (2-9) that you want to assign that contact’s number for speed dial. If you are replacing a current speed dial, you can choose that number.
    8. Tap Save to confirm your selections
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  • 81.
    How can I search for a contact in my company's Exchange directory?
    1. Tap All Apps
    2. Tap People
    3. Enter the name of the contact you are searching for in the Search people box
    4. After entering the name of the contact you are searching for, tap on Search contacts in your Company Directory
    5. If a match is found, it will be presented to you under the Company contacts heading
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  • 82.
    How do I copy a contact from one location to another?
    Unfortunately, it is not possible to copy a contact from one account to another out of the box.
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