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Synchronization

Every time I connect my phone to a PC running windows XP the Found New Hardware Wizard launches and it says it Cannot Install This Hardware? more

To mount your phone as a USB drive, after connecting to your PC, open the Notifications Panel (by touching and then dragging the status bar down) on your device, then in the Notifications Panel, touch USB connected and then touch Mount. Was this helpful? Yes | No

When I connect my phone to my PC how do I stop the Found New Hardware Wizard from launching on Windows XP? more

When you see the Welcome to the Found New Hardware Wizard on the PC select Yes, this time only > Install the software automatically. When you see the message Cannot Install this Hardware place a check in the Don’t prompt me again to install this software box and then Finish. Was this helpful? Yes | No

Why should I use my Google account with my phone? more

Using a Google account on your phone will provide synchronization between Google services such as Gmail, contacts, and calendar events. Was this helpful? Yes | No

Will I lose all my calendar events, contacts and email if I have to perform a factory reset? more

From the Home screen press Menu > Settings > Data synchronization to see which Google services are available. Enable the services you would like to sync. You may also enable Auto-sync to automatically sync data or press Menu > Sync now to perform an immediate synchronization. Was this helpful? Yes | No

Why does synchronization sometimes fail? more

This can occur when switching from or to a data or Wi-Fi connection. You may be prompted to login again before synchronization can complete. Was this helpful? Yes | No

What software do I need to synchronize my phone with my PC? more

HTC Sync allows synchronization between a Phone and PC. The USB debugging check box in Home > Menu > Settings > Applications > Development needs to be selected for the phone to be able to synchronize with the PC using HTC Sync. You can find the latest version of HTC Sync and drivers from Support section of our website. Was this helpful? Yes | No

How do I synchronize my phone with my PC? more

You can find the latest version of HTC Sync and drivers from Support section of our website. On your computer, run HTC Sync. Connect the phone to the computer using the provided USB cable. On the phone, drag the notifications bar down and tap on HTC Sync. The first time you synchronize the phone, the Synchronization Settings Wizard starts automatically to help you set up HTC Sync. Select the PC application you want to synchronize with and then select the categories you want to synchronize. Select when to synchronize data and then check the settings that you have chosen. Was this helpful? Yes | No

How do I copy files, music and video between my phone and PC? more

To transfer files from your computer to your phone’s storage card, you need to set the phone’s storage card as a USB drive. Connect the phone to the computer using the USB cable, and open the notifications panel. Tap USB connected and then tap Mount, the phone will appear as an external USB drive in your computer. Was this helpful? Yes | No

Why can’t I synchronize my phone and PC using HTC Sync? more

Before syncing for the first time, please ensure that USB Debugging is turned on in Menu > Settings > Applications > Development > USB Debugging. If still not able to synchronize please download the latest driver and HTC Sync software from the Support section at www.htc.com. Your Antivirus or Firewall application must also be set to allow HTC Sync access. If previously able to synchronize you can uninstall any recently installed applications and uninstall and reinstall HTC Sync. If you’re still unable to connect please contact us using the Support section at www.htc.com. Was this helpful? Yes | No

I want to sync my device with my MAC, am I able to use HTC Sync to do this? more

HTC Sync is not compatible with Macintosh computers. While you will be unable to use HTC Sync to synchronize your PIM information, you can transfer files such as music, movies, photos, etc. to your DROID ERIS by HTC by mounting the device as a disk drive. Was this helpful? Yes | No