Answers to some common questions
  • 1.
    The message, "Device driver software was not successfully installed", appears when I connect my phone to my computer. What should I do?
    This message means that the USB Driver for your phone is not yet installed on your computer. Please install the latest HTC Sync Manager for the USB Driver. (http://www.htc.com/www/software/htc-sync-manager/). If you have another Android manufacturers device management software installed on the PC it is recommended that you uninstall this software as conflics can occur.
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  • 2.
    Do I need a data connection for navigation features?
    Yes, a data connection is required for navigation features.
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  • 3.
    Do I need a Google account to use my Android phone?
    Although you do not need a Google Account to use your phone, signing in to your Google Account lets you take full advantage of Google apps and services such as Google Maps, Gmail, YouTube, and more. HTC recommends you use a Google account to get the best experience on your device
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