Position:Technical Account Manager

Location: Bellevue, WA

Summary

HTC is one of the fastest-growing companies in the mobile sector and has achieved remarkable recognition over the past couple of years. HTC is a global leader in Smartphone devices and the first manufacturer to launch a phone based on Google's Android operation system (T-Mobile G1). HTC is known for its innovation, and we are constantly broadening the range of devices we offer - introducing devices to support specific applications and new form factors that meet the increasingly diverse needs of its customers and partners.

The Technical Account Manager owns the all elements of the technical relationship between wireless operators and HTC. The ideal candidate is one with a deep expertise in CDMA, GSM and WiFi network engineering who possesses strong customer facing skills and takes pride in being the subject matter expert (SME). The Technical Account Manager (TAM) reports to the Director of Product Management but also supports the carrier account teams on a daily basis. To become a successful TAM, it will require that you learn the customer's technical requirements better than the customer and thereby be in a position to successfully partner with them around the design and launch of new mobile handsets.

Responsibilities

	Technical evangelist for HTC devices
	Primary interface between HTC and wireless operator's handset engineering, device certification, sales engineering and product marketing teams.
	Ability to develop long-term relationships with these same customer teams
	SME on all HTC devices, serving as a point of reference for customer inquiries and managing appropriate follow-up
	Provide critical view into "real world" that is used to improve products and processes for HTC
	Able to understand, articulate, manage and respond to customer's detailed technical issues

	Expert knowledge on GSM and CDMA technologies, Bluetooth and WiFi
	Expert knowledge of call processing flows in GSM and CDMA networks
	Strong knowledge of layer 2/3 networking
	Experience with MSFT mobile OS or windows CE a plus
	Experience certifying handsets within the wireless operators a plus
	Exceptional verbal and written communication skills are necessary
	Degree in Engineering or related field desired