Position: Quality Account Manager

Location: Bellevue, WA

About HTC:

HTC is one of the fastest-growing companies n the mobile sector and has achieved remarkable recognition over the last several years. HTC is known for its innovation, and we are constantly broadening the range of devices we offer - introducing devices with new form factors that meet the increasingly diverse needs of our customers and partners.

The ideal candidate will possess the following:

	Professional experience in the mobile phone industry is required
	Has professional background working in supply chain quality on supplier side required
	Strong quality background in statistics process control, six sigma...etc.
	Professional experience working in consumer electronic or related industries in a quality capacity
	Holds a degree in mechanical, industrial, or electrical engineering
	Strong analytical and communication skills
	Willingness to travel domestically and internationally
	Experience working in a multi-cultural environment a plus
	ASQ certification a plus

	Manage the introduction of new products for North America carriers along with the planning and development of service and quality readiness plans.
	Manage the return, collection, and presentation of field issues and customer's complaint data associated with new products.
	Manage post launch quality by driving customers/product field issues into the product development organization.
	Co-develop and communicate issue resolution timelines and plans back to customers
	Focus on product quality improvements acting as the voice of North America carriers via the timely detection and escalation of field/product systemic issues.
	Maintain/Improve carriers' satisfaction by managing scorecard continuous improvement.
	Lead point of contact for our key customers on all account related matters.

	BA/BS in related field
	Candidate is required to possess 6-10 years of relevant experience in the wireless industry preferably in product management.
	Experience in the launch of new products and sustaining product quality throughout the product lifecycle.
	Excellent relationship building experience with external customers and internal stakeholders in product development, sales, distribution, and manufacturing team required.
	Experience in managing in complex matrix functions and able to clearly articulate issues via a closed loop corrective action process, and secure commitments.
	Excellent oral and written presentation skills.
	Innovative, analytical, and problem solving skills a must.
	Candidate must possess convincing presentation and communication skills that addresses and assures HTC customers.