START BY CONTACTING HTC CUSTOMER SUPPORT
- Call toll free at 866-449-8358 or use our Live Chat service. Our Customer Support team is available from 8:00 AM to 1:00 AM ET.
- Please have a copy of the original invoice, receipt, or bill of sale from the purchase of the eligible product for reference during the call.
- Our Customer Support team will assist you with any questions concerning back-up of your personal information before you ship your device for repair.
CHOOSE FROM TWO EXCHANGE OPTIONS
- Next Day Air shipping—HTC will provide a prepaid label to be used when returning your device for repair. This no-charge cracked screen replacement process generally takes 8-10 business days to complete.
- Overnight Advanced Exchange—You pay $29 for shipping and handling and HTC sends a replacement phone overnight. You return your defective device using the provided prepaid label.**
WHO’S YOUR CRACKUP? SHARE THE NEWS.
Everyone has a friend who continues to use their smartphone despite its splintered, cracked screen. Frankly, friends shouldn’t let friends use cracked phones. Let all of your butterfingered friends know about the HTC One and its free, one-time screen replacement.
Some benefits may be limited time offers and may not be available for your carrier or device. One-time screen replacement at no charge within the first six months of purchase; available to original purchasers of HTC One, HTC One max, and HTC One mini purchased after 2/18/14. See full terms and conditions. Only ground shipping replacement option is cost free. Customer must pay shipping for other options, including Overnight Advance Exchange.