Choose your region

1

START BY CONTACTING HTC CUSTOMER SUPPORT

  • Call toll free at 866-449-8358 or use our Live Chat service. Our Customer Support team is available from 8:00 AM to 1:00 AM ET.
  • Please have a copy of the original invoice, receipt, or bill of sale from the purchase of the eligible product for reference during the call.
  • Our Customer Support team will assist you with any questions concerning back-up of your personal information before you ship your device for repair.

2

CHOOSE FROM TWO EXCHANGE OPTIONS

  • Free ground shipping—HTC will provide a prepaid label to be used when returning your device for repair. This no-charge cracked screen replacement process generally takes 8-10 business days to complete.
  • Overnight Advanced Exchange—You pay $29 for shipping and handling and HTC sends a replacement phone overnight. You return your defective device using the provided prepaid label.**

3

SETUP YOUR NEW OR REPAIRED DEVICE AND RESTORE YOUR CONTENT

WHO’S YOUR CRACKUP? SHARE THE NEWS.

Everyone has a friend who continues to use their smartphone despite its splintered, cracked screen. Frankly, friends shouldn’t let friends use cracked phones. know about the HTC One and its free, one-time screen replacement.

*Overnight delivery available for calls received prior to 4:00 PM Central Monday through Thursday.
Some benefits may be limited time offers and may not be available for your carrier or device. One-time screen replacement at no charge within the first six months of purchase; available to original purchasers of HTC One, HTC One max, and HTC One mini purchased after 2/18/14. See full terms and conditions. Only ground shipping replacement option is cost free. Customer must pay shipping for other options, including Overnight Advance Exchange.